Cathy M. Wallace

**** ******** *****

Alexandria, La 71301

CWallace adtbdb@r.postjobfree.com

318-***-****

Professional Summary

Dedicated and Professional with significant experience providing front-line customer service with honesty and integrity while working as an effective team member . Demonstrated strengths working with people at all levels of customers, managers, colleagues -with accumulated training and coaching experience. Proven ability to manage time and oversee important projects Possesses initiative and self motivation required to adapt to new environments and learn quickly Have superior interpersonal and oral communication abilities Certification

● Record Retention 2020

● Hippa for General

● Fraud and Abuse level 1

● Security Essentials Computer Acceptable

● Compliance Education Code and Ethics

● Background and Benefits Knowledge

● Diversity in the Workplace

● Rapid Regulatory Compliance Non Clinical l & ll

● Meditech,Epic,Ecare Program

October 2019 - Present

The Clinics Dr Buck Electronic Medical Records /PBX/ Lab Matching Patients Information

Entering Data into Computer

Maintain daily work flow to ensure all patient are scanned in a timely manner Prepare sorted, and scanned all Medical records

February 2018 -

Pre Access -Insurance Verification for / Christus Cabrini Hosp, Christus Highland Christus St Patrick, Christus Lake Area Experience Pre-register patients for Outpatients or Inpatients Services Documents Verifications

Checking Patients,collecting payments and co-pays verified insurance and adding Insurance gathered patient demographics.

Reviewing and routing messages to appropriate,staff Excellent Data Entry

Clear Understanding of Insurance Options

Perform Various Administrative /Office Duties / Faxing Scanning Emailing Acadian Computer System Alexandria La

Computer Access Rep for/ LSU, Willis Knighton

January 2015 - 2018

Gather and update information demographic and insurance in a respectful and confident fashion.

Pre-certification collects payment, and Patients post charges according to procedures.

Knowledge of a wide variety of plans and insurance carriers Blue Cross, TriCare, Humana, Medicaid, Medicare.

Assist with 40 to 50 customers inquiries daily,quickly assessing consumer needs in order to deliver an idea solution.

Self Pay, Free Care, Medicare and Medicaid

Processing Credit Card Payment and Accept Payment . Other Task as required Daily Guarantor Reports, Open and Sort Mail Organized

Microsoft Word

Microsoft Excel

Fax, Copier, Scanner

Cenla Community Action Committee Inc.

Family Advocate

November 1996 -2016

Compile and maintain case files (60) that usually include information regarding client, contacts Family Assessments .

Progress Notes Treatment Plans Evaluations and forms such as Family Income Verification documents and enrollment card.

Encourage Families to take self -responsibility for their health by teaching the concept of wellness and unique challenges .

Participate in Team Management functions of planning, implementing and evaluating Family and Community goals and objectives . Participates in in-services,workshops,conferences and college courses to enhancement skills. Assist with Coordinations for Annual Conference . Process invoices for Children Physicals,Dentals Order supplies Certificate

Health and Safety Checklist Health,Policies & Procedures . Licensing and Regulations.

MSDS/OSHA Training

Education

Pineville High School Diploma 1981

Pineville La 71360

REFERENCES

Elizabeth Felton 318-***-****

Janice Johnson 318-***-****

Hattie O'Steen 318-***-****

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