Cathy M. Wallace
Alexandria, La 71301
CWallace *****@*****.***
Professional Summary
Dedicated and Professional with significant experience providing front-line customer service with honesty and integrity while working as an effective team member . Demonstrated strengths working with people at all levels of customers, managers, colleagues -with accumulated training and coaching experience. Proven ability to manage time and oversee important projects Possesses initiative and self motivation required to adapt to new environments and learn quickly Have superior interpersonal and oral communication abilities Certification
● Record Retention 2020
● Hippa for General
● Fraud and Abuse level 1
● Security Essentials Computer Acceptable
● Compliance Education Code and Ethics
● Background and Benefits Knowledge
● Diversity in the Workplace
● Rapid Regulatory Compliance Non Clinical l & ll
● Meditech,Epic,Ecare Program
October 2019 - Present
The Clinics Dr Buck Electronic Medical Records /PBX/ Lab Matching Patients Information
Entering Data into Computer
Maintain daily work flow to ensure all patient are scanned in a timely manner Prepare sorted, and scanned all Medical records
February 2018 -
Pre Access -Insurance Verification for / Christus Cabrini Hosp, Christus Highland Christus St Patrick, Christus Lake Area Experience Pre-register patients for Outpatients or Inpatients Services Documents Verifications
Checking Patients,collecting payments and co-pays verified insurance and adding Insurance gathered patient demographics.
Reviewing and routing messages to appropriate,staff Excellent Data Entry
Clear Understanding of Insurance Options
Perform Various Administrative /Office Duties / Faxing Scanning Emailing Acadian Computer System Alexandria La
Computer Access Rep for/ LSU, Willis Knighton
January 2015 - 2018
Gather and update information demographic and insurance in a respectful and confident fashion.
Pre-certification collects payment, and Patients post charges according to procedures.
Knowledge of a wide variety of plans and insurance carriers Blue Cross, TriCare, Humana, Medicaid, Medicare.
Assist with 40 to 50 customers inquiries daily,quickly assessing consumer needs in order to deliver an idea solution.
Self Pay, Free Care, Medicare and Medicaid
Processing Credit Card Payment and Accept Payment . Other Task as required Daily Guarantor Reports, Open and Sort Mail Organized
Microsoft Word
Microsoft Excel
Fax, Copier, Scanner
Cenla Community Action Committee Inc.
Family Advocate
November 1996 -2016
Compile and maintain case files (60) that usually include information regarding client, contacts Family Assessments .
Progress Notes Treatment Plans Evaluations and forms such as Family Income Verification documents and enrollment card.
Encourage Families to take self -responsibility for their health by teaching the concept of wellness and unique challenges .
Participate in Team Management functions of planning, implementing and evaluating Family and Community goals and objectives . Participates in in-services,workshops,conferences and college courses to enhancement skills. Assist with Coordinations for Annual Conference . Process invoices for Children Physicals,Dentals Order supplies Certificate
Health and Safety Checklist Health,Policies & Procedures . Licensing and Regulations.
MSDS/OSHA Training
Education
Pineville High School Diploma 1981
Pineville La 71360
REFERENCES
Elizabeth Felton 318-***-****
Janice Johnson 318-***-****
Hattie O'Steen 318-***-****