Entry Clerk Data

CoventBridge Group Jun **** - Current

Network Services Administrative Specialist Jacksonville, FL

Developed and maintained a highly effective working relationship with Network Services Case Managers

Reviewed and approved reports. Completed invoicing and grading on assignments

Followed up on all files in the pending report for document noncompliance review

Thoroughly looked at all rejected reports and updates for document noncompliance

Communicated with field staff. Received verbal and written updates and provided statuses to clients

Conducted pre-surveillance investigations to aid the Investigative staff

Scheduled investigations on an as needed basis

Checked due dates and current statuses on cases. Made sure they are on track for deadlines

Proactively reviewed files to ensure investigations were being completed with government requirements

Participated in monthly conference calls with Network Services client

Office Coordinator Aug 2021 - Jun 2022

Matrix Resources Jacksonville, FL

Prepared detailed documents and reports in adherence administrative processes

Received incoming mail and packages for Virtual and On-sight clients; set up a filing system

Resolved client complaints and increased client retention rates by handling escalations in an empathetic manner

Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives

Regus Management Group Apr 2021 - Jul 2021 Office Assistant Jacksonville, FL

Administered all incoming calls and mail for over 60 clientele companies located in one building facility

Facilitated meetings by arranging the necessary supplies such as food/drinks and other materials such as projectors

Greeted and welcomed clients by respectfully directing them to the reserved conference rooms

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoices and work orders

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Advanced Merchant Services May 2018 – Mar 2021

Front Office Coordinator Jacksonville, FL

Accurately documented and updated records in required systems

Understood all programs, systems, and procedures necessary to perform the job effectively

Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders

Processed daily shipments by evaluating, cleaning and updating credit card terminals to send to merchants

Used IRIS software system to update merchant's account information, statements, invoices & MPA agreements

Interline Brands Oct 2016 - May 2018

HVAC Warranty Coordinator Jacksonville, FL

•Opened and assigned new vendor accounts

•Submitted warranty claims electronically. Maintained all customer records as required by the warrantor

•Collected all warranty claim parts to be shipped back to the manufacturer

•Coordinated with the manufacturer's warranty representatives to help resolve customer issues

•Efficiently processed and maintained vendor invoices in ERP software system

JAX Refrigeration, Inc. Nov 2015 - Oct 2016 Front Desk Receptionist Jacksonville, FL

•Facilitated development of office operations manual; trained new administrative personnel

•Administer banking, deposits, account registry, payroll, and distribution of employee checks

•Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on key issues

First Coast Security May 2014 - Nov 2015

Badge Office Administrator Jacksonville, FL

•Managed a multi-line telephone switchboard with both live and automated answering services to provide quality service

•Communicated with supervisors and computer technicians regarding problems or needs of all security

equipment

•Inspected equipment, structures and materials to identify the cause of errors and defects

•Added or removed accesses to restricted areas requested by Security Management

•Provided routine and more complex administrative support to include typing memos and letters for the security team

Part time/Seasonal Jewelry Sales Consultant Nov 2006-Jan 2012

REEDS Jewelers & Sterling Jewelry Company, Inc.

Florida State College of Jacksonville

Business Administration 2007 - 2011

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