Pharmacy Technician Customer Service

TB Tarchara Britton

Charlotte, North Carolina ***73 1-704-***-****

*********@*****.*** Online Digital Resume

PROFESSIONAL

SUMMARY

Accomplished and certified Pharmacy Technician with 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise with Optum RX. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. SKILLS Equipment Cleaning and

Maintenance

Wholesale Ordering

Answering and Routing Calls

Bulk Medicine Prepacking

Dispensing Medications

Storage Maintenance and

Security

Medication Documentation

Chemical Handling

Prescription Order Verification

Prescription Refill Fulfillment

Prescription Filling and Labeling

Patient Profile Setup

Organization and Prioritization

Preparing Bubble Packs

Drug Inventory Management

Confidentiality and HIPAA

Dosage Calculation

Troubleshooting Malfunctioning

Equipment

Pharmaceutical Preparation

Pharmacy Operations

Stocking Shelves

Updating Medication Histories

Prescription Preparation

Drug Utilization Review

Manual and Automated

Medication Dispensing

Ordering and Stocking

Medications

Assisting Pharmacists

WORK HISTORY PHARMACY TECHNICIAN 09/2021 to CURRENT Optum RX Charlotte, North Carolina

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Counted and labeled prescriptions with correct item and quantity. Stocked, labeled and inventoried medication to keep accurate records. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. QUALITY CONTROL INSPECTOR 09/2020 to 09/2021

TalentBridgeUSA Charlotte, North Carolina

Communicated with production team members about quality issues. Performed visual inspections and non-destructive tests where appropriate. Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems. Evaluated components and final products against quality standards and manufacturing specifications.

Monitored performance and generated reports detailing quality of product and defect rates.

SADDLE CREEK 06/2015 to 08/2020

Line Lead Charlotte, North Carolina

Interacted with employees to demonstrate high standards and mitigate issues effectively.

Established clear priorities and production quality standards. Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions. Reviewed project details to specify correct materials and equipment for job sites.

Verified completed projects met approved time, quality and cost estimates. TAX PREPARER 12/2015 to 04/2018

Liberty Tax Service Charlotte, North Carolina

Completed and filed returns with tax departments at local, state and federal levels.

Maintained complete records of client tax returns and supporting documentation in secured areas.

Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

Delivered comprehensive tax documentation required for accurate individual and corporate returns.

EDUCATION Lee High School, Huntsville, AL 05/1995

CERTIFICATIONS CPhT - Certified Pharmacy Technician

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