Charisse Jones

adtbbx@r.postjobfree.com 586-***-**** (cell)

OBJECTIVE:

Seeking a position as a Customer Service Rep.(HIGHLIGHTS OF QUALIFICATIONS:

• The ability to communicate effectively certified customer service, oral comprehension, oral expression, written expression.

• I have experienced many years with customer service which includes, making appointments, and the ability to speak clearly so others can understand me, completing collections calls daily, and updating files once debt is collected.

• I'm Certified P.T.T which allows me to be knowledgeable to all equipment which includes hot pack, stretching, paraffin wax, completing patient charts, billing, directing patients to the exam room, electric stimulation, verifying insurance, office management duties payroll, collect co-pay, and bank deposits.

• I have the ability to process information compiling, coding, categorizing and, calculating, or verifying information or took dictation from manager and report to managers/doctors.

• I'm resourceful this gives me the ability to use computer systems and locate customer’s accounts. SKILLS CATEGORIES:

customer service rep.

• handle inbound calls conference with customer by telephone or in person, cancel accounts, or obtain details of complaints.

• data input check to ensure that appropriate changes were made to resolve customers problems

● • outbound calls contact customers to respond to inquiries or to notify them of claim,results and any planned adjustments.

• mail sorting, compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

• filing, obtain and examine all relevant information to assess validity of information and complaints and determine possible causes

• typing, faxing, problem solving the ability to read and understand information and ideas presenting in writing,communicating effectively

physical therapy tech

• treat senior patients with hot packs,cold packs, paraffin wax, range of motion exercise

,stretching and strengthening exercise,body massages, charts fo EMPLOYMENT HISTORY:

CUSTOMER SERVICE REP, 10/05 - 03/18 AMERICAN RED CROSS, DET, MI COLLECTION SPECIALIST, 6/2010, TOWN MORTGAGE COMPANY, TROY, MI COLLECTION REP, 10/2010, MARY JANE ELLIOTTE, NOVI, MI APPOINTMENT SCHUDLER, 10/08 - 01/09, BINSONS MEDICAL SUPPLIES, CENTERLINE, MI PHYSICAL THERAPIST TECH/OFFICE MANAGER., 04/03 - 08/05, ELMWOOD MEDICAL CLINIC, DET, MI

CUSTOMER SERVICE REP, 04/02 - 01/03, HENRY FORD FINANCIAL, TROY, MI ADMINISTRATIVE ASSISTANT, 2/98 - 2/00, WAYNE STATE UNIVERSITY, DET, MI Telemarketer, 4/97 - 2/00, North American Bancard, Troy, MI EDUCATION:

Current - Physical Therapy Asst

Macomb Community College, MI

CERTIFICATES AND LICENSES:

PHYSICAL THERAPY TECH, MI

CUSTOMER SERVICE REP, MI

NOTES / OTHER INFORMATION:working I'm a honest, hard working, dependable, and diligent person. I enjoy working with people and being on the phones. I'm a people person, I would be a great asset to your company. I also enjoy helping people, it’s a great pleasure to me.