Customer Service Field Technician
Resume:
Romando
Professional Summary
Stanburry
Experienced cable/internet Technician/Installer with a wide knowledge of installation and support
of Comcast products/services. Have completed numerous intensive field technician training
Houston, TX 77089
classes.
Qualifications:
• Twelve years of work experience as a Cable Technician/Installer at Comcast
• Highly skilled in testing, troubleshooting, and locating low voltage cable
• Excellent interpersonal skills and good communication
• Able to effectively communicate with customers while onsite, to facilitate the installation
troubleshooting process
• Experience using hands tools and equipment to manage cable installations
• Good team player with excellent customer service skills
BGE – Rodman August 2021 to July 2022
• Visit work/construction sites for land measurements.
• Using basic mathematics and reading numerals.
• Provide accurate survey rod readings on the request and direction of surveyor.
• Work in varying weather conditions and work environments including dusty, wet, loud
noises, etc.
• Keep company vehicle, tools and equipment clean and orderly, informing management of
any safety concerns.
• Comply with all SBCC policies, procedures and safety requirements.
• Perform any other general duties as specified
Comcast – Preventative Maint. Technician February 2016 to May 2021
• Troubleshoot and resolve service failures from the fiber node to the CPE
• Provided coaching and support to other technicians for issues relating to installation,
service, and customer satisfaction of all residential and commercial applications
• Performed underground locations of existing plant using system prints, and cable locating
equipment in order to prevent cable damage and service interruption.
• Troubleshoot the plant through the distribution cable to the node in order to restore video,
CSHI, or CDV as required. Survey the plant in order to insure service availability to potential
customers.
• Performed CLI ride-out and track and repair leakages. Worked and traveled in inclement
weather with company provided bucket truck.
• Performed construction maintenance duties, which includes splicing aerial/underground
coaxial cable and equipment.
• Worked within manufacturers rated weight capacity for all equipment, including but not
limited to ladders and aerial lifts.
Comcast – Field Technician December 2009 to February 2016
• Responded in a timely fashion to customer locations to service their cable issue or install
• Tested existing systems with which were experiencing problems
• Tested lines and signals using meters and tools
• Troubleshoots the drop from the tap to the customer's equipment. Installs and removes
converters in order to provide customer with upgrades or downgrades in service and
determines acceptability of service by reviewing picture quality following connection of
cable service in order to provide the best possible service for the customer
• Provides the customer with materials regarding channel line-up, use of converter, and
company policies as they relate to the customer as well as demonstrates these skills in
order to educate the customer on the use of the equipment and company guidelines
• Successfully completed intensive technician training course provide by Comcast.
• Inspected existing bond/ground to ensure compliance with Comcast and NEC
requirements.
Education
1990 – 1994 Hasting High School
• Received Diploma
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