Surgery Scheduler Customer Service
Resume:
Ashley Hayes
***********@*****.***
Professional Experience
JCPS Transportation 8/22-current
•Student bus driver
Norton Children’s Hospital 9/21-8/22
Hospital Surgery Scheduler
Schedule all pediatric surgeries for NCH, NCMC and Norton Women's and Children's Hospital
Covid test scheduling
Reserve anesthesia for diagnostic procedures
ACD phone lines
Norton Children’s Medical Group Pediatric Surgery 9/20-9/21
Physician Surgery Scheduler
Patient registration
Copays
ACD phone lines
Surgery precertification
Retro authorizations
Norton Children’s Hospital 3/15-9/20
Hospital Surgery Scheduler
Schedule all pediatric surgeries for NCH, NCMC and Norton Women's and Children's Hospital
Covid test scheduling
Reserve anesthesia for diagnostic procedures
ACD phone lines
Norton Leatherman Spine Center 7/13-3/15
Diagnostic Scheduler
Schedule all diagnostic procedures ordered by physicians
Medical pre-certifications
Insurance verification
Patient/customer service
Receptionist 12/12-7/13
Patient registration
Insurance verification
Copay collection
Check out
Norton Children’s Hospital 3/12-8/12
Hospital Surgery Scheduler
Schedule any & all surgeries for pediatric patients
Answer phone calls from ACD line
Ensure all medical authorizations from insurance companies are obtained prior to scheduled surgeries
Insurance Verification Rep 6/08-3/12
Verify all patient insurance prior to scheduled surgical and/or diagnostic procedures
Calculate all patient deductible, coinsurance, & out of pocket amounts
Calculate point of service collections due from the patient at registration
Multi task to meet daily quota
Norton Community Medical Associates
Administrative Assistant 12/06-6/08
Studies pending
Obtain required pre-certifications for surgical & diagnostic procedures
Appointment reminders
Prescription faxes
Test scheduling
Medical Records Associate 5/05-12/06
Prep patient charts for doctor appointments
Customer service/phones
Filing patient charts
Patient registration
Microsoft excel
MEDIC
PowerPoint
L&N Federal Credit Union 10/03-5/05
Financial account associate
Initiate savings & checking accounts
Perform financial transactions; deposits, withdrawals, payments, CODs, IRAs
Process member transactions efficiently and confidentially
Responsible for maintaining an accurate balance on cash drawer
XP2
Education
Jefferson Technical College Louisville, KY 8/03-12/03
Medical Terminology, Anatomy & Physiology
Louisville Male High School Louisville, KY 8/99-5/03
Major: Science, Diploma
Contact this candidate