JASMIN LOPEZ

adtb9m@r.postjobfree.com 239-***-****

Lehigh Acres, FL 33936

SUMMARY

To obtain a position within an organization where my personal & clerical skills would be used to its fullest ability.

SKILLS

Bilingual

Proficient with Microsoft Office 2010

Access

WordPerfect

Acrobat

Docusign

CloudPM

CCTV Phone Systems

POS Registers

FTP Computer

Data entry

Production goal setting

Inbound and outbound calls

Outside sales

Inside sales

Issue and conflict resolution

Payroll

EXPERIENCE

OnSite Manager/Lead CSR

Woodspring Suites Fort Myers, FL Dec 2018-Feb 2020

Responsible for the overnight on-call shifts and weekend operations of the hotel, including overnight on call coverage.

Answered multiple phone line, emailing, faxing, filing,.

Handled quotes for various business corporations and individual stays.

Accounts Receivable and payables for customers payments.

Enforcement of rules to ensure the safety of all guests.

Resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management.

Assures that all guests are satisfied with room accommodations and customer service.

Performed inventory, tracked shipments and handled vendor related shipments.

Shift Supervisor

Chartwells FGCU Estero, FL Aug 2016-Nov 2018

Responsible for monitoring five employees during an 8 hour shift.

Assists Kitchen Manager with supervising, training and developing personnel.

Inspect products to verify compliance to specifications and direct setup and adjustments of machines.

Maintain compliance with all company policies and procedures.

Responsible for providing training and work schedules as well as evaluating the performance of the workers.

Served customers in a friendly and efficient manner.

Ensuring compliance with all sanitation and safety requirements.

Utilized approved food recipes and production standards to insure proper quality, serving temperatures, and standards portion control.

Customer Service Lead

Winn Dixie North Fort Myers, FL Apr 2014-Jul 2016

Greeted and acknowledged every guest, while maintaining product knowledge and providing outstanding guest service.

Oversaw and authorized guest returns, exchanges, merchandise credits, check authorizations, charge sends, and rain checks.

Assuring the completions of all POS transactions and the proper control and media at POS registers.

Prepared daily deposits, change, and receipts.

Ensure that all monies were reconciled, recorded and stored correctly in the store safe.

Ensured the compliance of company policies, procedures, practices, and support loss prevention efforts.

Stocking of products as needed.

Performed other duties as assigned.

Administrative Assistant

HB Marble & Granite Fort Myers, FL Dec 2010-Dec 2011

Greet customers and present products in the show room.

Performed office duties such as answering phones, data entry, email correspondence, faxing, filing, etc.

Scheduling Appointments for Sales Personnel.

Compile all information needed to complete billing and mailing of invoices.

Data entry, printing of blueprints for granite fabricator.

Provided support to Managers in processing accounts both in receivables and payables.

Administrative Supervisor

Gale Interiors Solutions, Masco Co Fort Myers, FL May 2005-Nov 2006

Received, reviewed and processed all payrolls for field and office personnel including vacation, holiday, and bereavement pay.

Compile all information needed to complete billing.

Translated daily customer work orders, calls and customer inquiries.

Data entry, answered phones, printing, and mailing of invoices.

Provided support to Office Manager in processing accounts both in receivables and payables.

Performed additional office duties such as answering phones, email correspondence, faxing and filing.

Radio Continuity Director

Ft. Myers Broadcasting Fort Myers, FL Jan 2003-Sep 2004

Compile client data (Traffic Instructions) for complete commercial inventory for 8 radio stations as well as public- service sport announcements, via computer including downloading commercials via various sources (i.e.

FTP).

Received, reviewed, processed, and reconciled (on –air) Traffic Instruction Orders.

Reviewed public service announcements for accuracy and client information to generate daily log for operations personnel and (on- air) talent.

Review and translate scripts to be produced by the production team for Spanish radio stations.

Data entry, answering phones, emailing correspondence, faxing.

Filing of production orders, commercial and public service announcement CD's and tapes.

Office Clerk

Merrill Lynch Bank Co Miami, FL Jan 1999-Aug 2001

Greeted clients upon arrival to the bank, checked in and scheduled appointments with investors.

Data Entry, updating logs, faxing, answering phones, sending emails.

Scanning of client bank loan documents.

Processing and mailing loan documentation.

Back up to various essential positions, such as new accounts setup, receptionist, and bank document controller.

Responsible for reviewing, preparing, and establishing loan facilities for bank clients.

EDUCATION AND TRAINING

High School Diploma

Riverdale High School Fort Myers, FL 1993

PERSONAL INFORMATION

EXCELLENT REFERENCES AVAILABLE UPON REQUEST.

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