Sales Associate Customer Service

Lanice Webb

● Mobile: 929-***-****

● E-mail: **********@***.***

Qualifications Summary

Dynamic professional with experience in the customer service industry. Motivated, meticulous, with excellent multi-tasking abilities. Dedicated with the ability to adaptwell with others. Able to work proficiently under high pressure situations. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Ability to listen attentively, solve problems creatively and use tact diplomacy to find common ground and achieve win-win outcomes.

Professional Experience

Secerity 2019-Current ( Chase Bank )

- Monitoring each floor while construction was being done

- Making sure everything was Safe & Secure

- Greeting guest and workers when the building started to open

- Operating the freight elevator when needed

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- Trump Towers, 725 5th Ave, New York, NY 10022

Secerity 2018 - 2018

- Patrolling in side Building “ all floors “ h & Perimeter of building

- Engaging with the tenets in building

- Making sure tenets felt safe at all times

Secerity - 2018- 2019

Trump towers, Midtown Manhattan

- Patrolling building making sure everything was safe

- Interacting with the employees that work there

- Making sure all floors where clean and presentable

- Making sure clients where safe as well as feeling safe at their work place

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Home Depot, Manhattan, Ny

Sales Associate 2017-2018

- Pack down large boxes

- Engage as well as interact with the costumers with the products we sell

- Friendly Convocations

- A lot of team work with your pairs

Modells Sporting Goods,Brooklyn,Ny

Sales Associate / Cashier 2016-2016 ( Seasonal )

- Interacted with customers as they walked into the store

- Assisted customers and walk them to every items

- Gave ideas and held brief conversations maintaining to the clothes & also a few other things

- Handled large sums of money

McDonalds, Brooklyn, NY

Cashier 2015-2017

- Greeted customers as they entered the establishment.

- Addressed inquires relevant to food products, menu selections and services.

- Operated cash register to ring up purchases.

- Accepted various forms of payments and provided customer with accurate change and receipt

- Read food order slips and received verbal instructions

Dollar Tree

Cashier 2014-2015

- Answered customers' questions, and provide information on procedures or policies.

- Computed and record totals of transactions.

- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

- Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

- Issued receipts, refunds, credits, or change due to customers.

Police Athletic League, New York, NY

Teacher’s Assistant 2013-2014

- Worked with individual students or small groups of students to reinforce learning of material or skills initially taught.

- Developed special strategies for reinforcing skills based on a sympathetic understanding of individual students, their needs, interest, and abilities.

- Communicated with parents on child’s progress.

Self-Employment

Child Care Provider 2011-2013

- Provided care, attention and support for children.

- Instructed children in activities designed to promote physical and intellectual growth.

- Assisted with maintaining a pleasant and productive environment.

- Prepared and served nutritious snacks, meals and beverages.

- Observed and monitored play activities.

- Accompanied children on walks and other outings.

- Chaperoned children on trips.

- Communicated with parents daily on children’s behavior and progress.

Education

Sheepshead Bay High School

High School Diploma 2015

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