Michelle L. Bradley

*** ******** ******

Buffalo, New York 14213

716-***-****

adtb8s@r.postjobfree.com

Objectives

Seeking a highly rewarding opportunity, where I can utilize my experience, skills, and knowledge to contribute to the overall success of the company and my team members. A position with growth potential based on my personal initiative.

Experiences

Health and Wellness Coach, January 2020 - PRESENT

Living Aligned Health & Wellness Inc.

(Owner/Operator)

Assist clients with health counseling for therapeutic, nutrition and spiritual healing. Clients are seeking full health counseling for the Mind, body and spirit. Living Aligned sells the formula to a Happy existence.

Federal Student Loan Collector, October 2018 – January 2019

Firstsource Advantage LLC, (U.S. Department of Education) Buffalo, NY

Responsible for creating a positive, customer experience for Borrowers in default on outstanding federal student loans. Duties included, initial contact to debtors to explain in-depth Federal programs designed to get loans out of default and reestablish a good standing with the Department of Education, consistent follow up to set Borrower up into a suitable pay back program. Also responsible for processing electronic payments and record keeping of defaulted accounts.

Federal Disaster Relief Assistant, September 2017 - March 2018

U.S. Small Business Administration Disaster Recovery, Buffalo, NY

US Government Inbound Customer Service Call Center for Disaster survivors effected by any natural disaster in the United States. Responsibilities include communicating & supporting other departments; eg. Loss verification, loan processing, approval and legal departments, on-site Disaster centers in affected areas. Working with FEMA to assist applicants with application process, answer general questions and supply technical support for Disaster Loan Assistance website. Filing, faxing and email requests, applications or other disaster assistance documents. Process Government loan payments (Pay.gov). Assist declined applicant with other options for assistance and rebuilding.

Sr. Customer Service Representative, June 2013 - April 2016

Mercantile Adjustment Bureau, Williamsville, NY

Heavy interaction with external customers via telephone to place orders, maintain and close customer book or DVD movie club accounts. Used proper judgment according to approved procedures to process merchandise returns, also processed account credits. Researched June 2013 –April 2015 and resolved concerns with billing questions, payments and handled delinquent account collections. Adhered to company statistics, met company goals. Skill in using computer and specialized software applications for customer accounts.

Reconciliation Specialist, March 2007 – October 2012

Citigroup Services, Getzville, NY

As a Reconciliation Specialist, my responsibilities included accurately coordinating and reconciling daily account balances for commercial and business accounts. Worked strategically with my own and other departments to ensure that all daily, weekly and monthly goals were completed and met. Coordinated the collection of financial data, organize and analyze collected data in accurate and timely manner, submit financial data to vendors and created and provided various internal reports. Responsible for time sensitive functions such as, live stop payments and check verification.

Administrative Assistant, February 2003 – January 2007

HOC Inc. (Helping Out Children), Atlanta, GA

Provided administrative support to program staff, prepared expense reports and maintained financial records. Managed databases, scheduling, organizing meetings and conference calls for program staff. Making travel arrangements, including transportation, accommodations, vehicle rentals and conference registration.

Proofread, prepared letters, brochures and other project materials. Responded to and directed inquiries from the general public and outside organizations

Handled incoming and outgoing mail, prepared media reports with press clips and helping to put together fundraisers. Assisted the receptionist and other program assistants as needed. Also performed other projects as assigned.

Legal Administrative Support, December 1998 – February 2003

Sterling Legal Search, Atlanta, GA

Tasks included greeting clients, completing legal tasks delegated by attorneys and paralegal staff. Proofreading legal documents and constructing deposition packets. Additional responsibilities included filing, word processing, scheduling of appointments and conferences. Performed other routine tasks, such as entering data, ordering supplies, answering phones, operating switchboard, managing inventory or performing accounting tasks. Tracked daily attendance records.

Marketing & Public Relations Skills:

Excellent interpersonal skills, good oral and written communication skills, numeracy & analytical abilities, extreme with creativity & imagination, recognized for influencing & negotiation skills.

Administrative Skills:

Master at Multitasking, prioritizing and organizational skills, technical skills, computer and office, great initiative & problem-solving abilities, accountability & dependability.

Customer Service Skills:

Interact well with diverse cultures/ groups, negotiation & sales skills, possess a positive attitude, great attention to detail, very people oriented, advanced conflict resolutions skills.

Hospitality Skills:

Interpersonal Communication (oral & written), knowledge of community resources & services, great at research and planning, critical thinker, great with flexibility and innovation.

Banking Skills:

Dedicated team player, exceptional accounting & math skills, detailed about accuracy & attention to detail, confidence to sell financial products to customers, great technical & computer skills.

References

AVAILABLE UPON REQUEST

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