Customer Service Support

OMKAR PURUSHOTTAM ABHYANKAR

S. No **/*, Sai Park Society, Lane No.7 Prasanna Building Ground Floor, Chandan Nagar Kharadi, Pune – 411014

Contact: +91-895*******; Email: *****.************@*****.***

FINANCE MANAGEMENT PROFESSIONAL

Seeking assignments with growth-oriented organizations across the IT/Finance/Banking industry

PROFILE

Proactive and result oriented professional with an experience of over 9 plus years in Process Management, Accounts Payable, Team Management, General Accounting, Intercompany Closing & Reporting, Reconciliations, Finance & Accounts Operations; currently spearheading as AP Analyst.

Expertise in formulating and implementing the Finance & Accounting Policies/ Procedures and Statutory enactments with the ability to relate theory with practice. Demonstrated success in managing key responsibilities such as Accounts Payable, Auditing, Reconciliation, Accruals, Process Management, and Issue Resolution.

Dexterous in comprehending Financial Data, Detecting Errors, Investigation, Administering Process Improvements & Technology improvements based on cases highlighted and trends.

Technical proficiency in Oracle R12, PeopleSoft, SAP, Concur, JD Edwards, Baan, Basware and Microsoft Dynamics. Proficient in handling Invoice Processing, customer’s queries and handling Clients Escalations and T&E Audit

A systematic, organized, hardworking and dedicated team player with an analytical bent of mind, determined to be a part of a growth-oriented organization. Possess strong leadership, interpersonal, communication, problem-solving, planning, organizing, and monitoring skills; excellent team player with proven ability to work consistently towards attaining goals.

Core Competencies

Financial Statements Accounts Management Professional and Technical expertise in PTP Domain (Invoice processing, Payment, Helpdesk Vendor Management Account Payable Relationship Management Reporting & Analysis – Ability to analyse issue and problem solve Teamwork and collaboration

PROFESSIONAL EXPERIENCE

EATON TECHNOLOGY Sept 2021 to Till Date

Analyst

Key Responsibilities

Reporting to the management on inflow and outflow invoice posting on daily basis.

Handling case management for customer support to respond the buyer’s or supplier’s AP related queries.

Handling the quality verification subjected to the norms & procedures while ensuring accuracy of information received and documented and resolving invoice discrepancies within time.

Charged with the responsibility of vendor file maintenance and corresponding with vendors and responding to inquiries through mails regarding the late payments; also handling CRC (Customers Response Center) queries.

Caring out other business tasks assigned by the manager

Business Continuous Improvement is a core part of the job

Working on EDI Vendor handling which Includes – EDI Vendor Reconciliation, EDI GMB Handling, EDI Interface error handling, EDI Vendor Connect.

JOHNSON CONTROLS INC Apr 2019 to Sept 2021

Sr. Finance Executive

Key Highlights

Successfully attained appreciations from clients as well Mangers for best performance.

Efficiently got selected as SME.

Credentials of being awarded as Star Performer of the month couple of times.

Successfully managed the team and got the appreciation from AP manager.

Key Responsibilities

Carrying out a wide array of responsibilities such as reviewing invoices, checking requests, and sorting and matching both then setting invoices up for payment and processing check requests

Handling reconciliation of payments and preparing analysis of accounts; monitoring accounts to ensure payments are up to date

Responsible for ensuring that there are no errors or ambiguity in the documents collected regarding the processing of invoices

Handling the quality verification subjected to the norms & procedures while ensuring accuracy of information received and documented and resolving invoice discrepancies within time.

Charged with the responsibility of vendor file maintenance and corresponding with vendors and responding to inquiries through mails regarding the late payments; also handling CRC (Customers Response Center) queries.

Imparting quality training to new joiners on various processes and providing hard core support within the team; establishing good quality of work and with no mishaps in the flow of work.

Updating the Follow-Up log sheet and RTV log sheet on daily basis.

Responsible for various control aspects to avoid duplicate and excess payment.

Reporting to the management on inflow and outflow invoice posting on daily basis.

Good experience in SAP Concur for T&E audit.

Provide guidance and support for corporate T&E policy & Support expense reimbursement process via concur.

Review and audit expense reports.

Act as central point of contact for all T&E and concur system related issues.

Key Projects

Lansdale and Marinette entity to convert check payment to ACH including update remittance details

Oracle R12 for TIS entity to convert check payment to ACH.

TATA CONSULTANCY SERVICES Feb 2014 to Apr 2019

Team Lead

Key Responsibilities

Support customer service for In-Bound call from buyers and suppliers.

Report of daily activities to higher management.

Answered multiple inquiries from internal customers and external vendors to assist with invoice and payment issues while streamlining processes and reinforcing efficiencies.

Trained and created developmental plans for customer service team members including subcontract team members.

Analysed workload for allocation to staff members.

Training of all new hires on processing standards and procedures.

Assisted with Accounts Payable Helpline, Adjustment, Error Correction and Payment Compliance Units.

Responded quickly and accurately to vendor requests

Maintained working relationships with Requesters, Buyers and AP managers.

Verifies vendor accounts by reconciling monthly statements and related transactions.

Caring out other business tasks assigned by the manager

Business Continuous Improvement is a core part of the job

WIPRO BPO LTD Feb 2012 to Sept 2013

Senior Customer Service Associate

Key Responsibilities

Responsible for supporting customer service for In-Bound call from buyers and suppliers

Built and maintained healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving performance parameters delivery & quality norms

Assisted with Accounts Payable Helpline, Adjustment, Error Correction and Payment Compliance Units.

Handled queries regarding any invoices created, supplying documents related to the invoices and Checking that the Debt should not increase on the Ledger.

Mapped client’s requirements while coordinating with cross-functional departments to develop, implement and transition the process adhering to the guidelines specified by the client.

Managed business operations, escalating issues, tracking of daily activities, and updating it regularly and ensuring that processes are followed as per the quality standards.

Interacted with the management, team, and associates to facilitate smooth communication to understand and analyse the requirement and to identify appropriate solutions for problems, if any.

Identified and defined processes, sub-processes & activities, development & review of process flowcharts & risk control matrix and operative effectiveness as well as remedial solutions

Maintained working relationships with Requesters, Buyers and AP managers

Handled Customers queries worked For Specialized Technical Desk. Worked on applications like Siebel, Mainframe and SAP

EDUCATIONAL CREDENTIALS

Bachelor of Commerce, 2009

Shivaji University, Kolhapur

Class XII, 2006

Kolhapur Board

Class X, 2004

Kolhapur Board

Technical Skills

Oracle R12, SAP, Baan, Basware, JD Edwards, SAP Concur, PeopleSoft, Microsoft Dynamics

PERSONAL DOSSIER

Date of Birth: 29th Dec 1988

Linguistic Abilities: English, Hindi, and Marathi

Permanent Address: Shiv-Parvati Colony, Haripur, Sangli – Haripur Road. Haripur,

Tal: Miraj, Dist.: - Sangli-416416

Contact this candidate