Customer Service Data Entry

Timothy Washinton

**** * ********** **.

Arizona, 85339

Phone: 602-***-****

Email: ************@*****.***

Personal Objective: The opportunity for growth within the company.

Summary of Qualifications

Demonstrated understanding of the importance of compliance and adherence to business and regulatory policies.

Strong organization and follow up skills with proven ability to multi-task in order to effectively handle frequent demands caused by deadlines and heavy work loads.

Superior internal and external customer service skills, interpersonal and communication skills.

Proven ability to collaborate effectively with peers and other leaders on complex issues to improve workflow processes and efficiencies.

Ability to handle confidential material in a professional, highly ethical manner.

Responsible for providing single point of contact to customers whose loans are delinquent or at high risk for delinquency.

Responsible for analyzing the customer's financial situation and making recommendations on workout options to make an informed & intelligent decision.

Monitoring work in progress making adjustments as needed.

Notify and inform customers of changes to established dates/timelines throughout ownership process.

Work with borrower to set up and follow up on good faith payments.

Excellent customer service skills.

Experience

Web Solutions(Amazon) Az (2009 – 2014).

Effectively work in a team environment in an effort to achieve team/volume goals and provide superior customer service.

Contact customers and make payment arrangements for customers.

Meet quality assurance standards /Take payments using Easy Pay system.

Effectively work on auto dialer system.

Participated in settlement project-partnership.

Consistently meet & exceed monthly quality objectives

Consistently meet & exceed call handlers & wrap time objectives to help customer experience.

Effectively work in a team environment an effort to achieve team/volume goals and provide superior customer service.

Ability to analyze credit documents and solve problems.

Ability to be flexible and adapt to a fast paced and changing business environment.

Strong attention to detail with excellent written and verbal communication skills.

Answer inbound calls and asset with product information.

Access information on multiple systems to inform customers of workout plans and important deadlines.

Ensure necessary information and skip trace steps are completed and logged in a timely manner.

Direct Fairways.

(2017 to 2018)

General office duties include answering phones, filing and mail distribution

Schedule interviews for Executives Management in outlook

Schedule meetings for Executives Management in outlook

Scanning confidential documents for Chief Financial Advisor

Assisted in keeping in contact with candidates

Process and updated employee drug and Background checks and status

Supply inventory management

Education

St. John university

Skills

Proficient in software applications and system knowledge in the following: Auto Check/ACS, Microsoft office (Word, Excel, Outlook) including Microsoft Word, Word Perfect, Excel, Good attention to detail. Effective planning and organizational skills Ability to work independently and resolve complex issues in a fast paced high-pressure performance environment while consistently meeting strict deadlines. Excellent verbal and written communication skills knowledgeable of state and federal regulations governing company policies,

Experience discussing over the phone (requesting and collecting docs)

Experience knowing when to probe for details

Experience working with disgruntled customers

Data entry

Community Activities

Volunteer Homeless Shelter’s, Boys and girls club, Work with homeless veterans.

Achievements

Received Team of the Month November, December and January.

Received Leadership awards customer satisfaction in sales.

Received written Recognition from Senior Leadership Team for outstanding Monthly result.

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