Entry Specialist Data
Resume:
SHEILA D.
THORN
********@*****.***
Houston, Texas 77064
SKILLS
Tracking and Documentation
Training Materials Development
Microsoft Windows and Office
Resolving Problems and Incidents
Computer Diagnostics
Troubleshooting Network Issues
Verbal and Written Communication
Help Desk Support
Customer Service Support
Device Installation
Remote Technical Support
A+ Certification
Network+ Certification
EDUCATION
Colorado Technical University
Denver, CO • 03/2016
Master of Science: Information Technology, Network Management
Colorado Technical University
Colorado Springs, CO • 12/2013
Bachelor of Science: Information Technology, Network Management
CERTIFICATIONS
Colorado Technical University CompTIA Network+ cm Fundamentals Undergraduate Level October 2012
PROFESSIONAL SUMMARY
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters, and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Attentive Desktop Support Technician with ten years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
ACCOMPLISHMENTS
Achieved through effectively helping with Plan, schedule and share your projects online.
Achieved by introducing Database Software: MySQL, Microsoft SQL Server, Microsoft Access, Oracle, IBM DB2 and FoxPro.
Track time, log hours and populate timesheets within one project management system.
Achieved Optimize production by completing output with planning tools with accuracy and efficiency.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of twenty staff members.
Resolved product issue through consumer testing.
Documented and resolved first, remove the field from all screens except those that resolve the issue, ensuring the resolution field will be available for the resolution which led to resolve the issue.
WORK HISTORY
Department Of Veterans Affairs - Administrative Support
Houston, TX • 02/2018 - 12/2021
Maintain calendar, meetings, changing appointments or schedule and booking conferences for employees
Create E-Pass for new employees as well as those that are clearing station
Provide administrative support for doctors and evaluate their peer review report
Provide OPPE, FPPE Performance appraisal and credential
Provide tracking for doctors RUV report and time keeping and also their BLS/ACLS to keep them up to date
Academic background includes courses in Enterprise Network Architecture and Network Security
Holcombe Blvd Salary: 55,000.00 USD per Year
Houston, Texas 77030 United States Hours per week: 40
Analyzed data and presented to team for enhanced to processes and better understanding of day-to-day proceedings
Of Veterans Affairs, Holcombe - Supervisor
Houston, TX • 10/2017 - 02/2018
Yes
Maintain calendar for Chief of Radiology and keep supervisor informed of changes in appointments or schedule
Receive incoming mail and route to appropriate staff; take minutes at various meetings and conferences
Arrange for meetings, seminars, conferences to include reserving meeting rooms; use word processing software and printing equipment to create documents; transcribes various correspondence and reports from handwritten drafts or voice recordings
Type correspondence, reports, memos for staff members from either transcribing from own notes, dictating equipment or handwritten drafts; maintain suspense records on all
Correspondence and action documents and follow up to ensure timely reply
Provide administrative support to doctors evaluate peer review report
Other duties OPPE, FPPE Performance appraisal and credential part of five part folder
Tracking doctor RUV report and there BLS/ACL keep them up to date
Post Time for T&L 180/181/184 and a back timekeeper
Medical Media Work order (Share Point)
Various Memos-Delegation of Authority, Leave Memos
PAC Drive (Y) updated, create next fiscal years
HR duties as assigned, Blvd Salary: 45, 200.00 USD per Year, States Hours per week: 40
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
Identified individual employee's unique work styles and adapted management methods
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
Introduced team contests and goals to enhance productivity and improve employee morale
Tracked and prepared quarterly reports of sales goals to management
Performed annual evaluations and reviews for large staff of employees
Interviewed, hired and trained new employees for production positions
Consistently met quarterly sales goals and increased customer retention rate year-over-year
Provided supportive link between external customers and internal operations
Built, managed and coached insourced and outsourced teams
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Maintained compliance with company policies, objectives and communication goals
Developed training, task and process guidelines and communicated clear and concise directions to employees
Evaluated employee performance and coached and trained to improve weak areas
Streamlined operations of multiple lines of business within organization
Oversaw and optimized work of craftsmen performing high-quality, precision work
Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
Set overall vision and provided team leadership
Analyzed equipment breakdowns using various troubleshooting methods
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures
Directed staff and managed annual capital budget
Monitored workshop workflow for over 50 employees
Worked with management team to implement proper division of responsibilities
Audited and documented processes and procedures for new accounts department
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Supported safety officer to enforce regulations, laws and established policies throughout operational stages
Of Veterans Affairs, Holcombe Blvd, Per - Secretary of Health Administration Services GS
Houston, TX • 11/2015 - 03/2016
6/6
Supervisor: Carolyn Baldwin 713-***-****)
Kay to contact this Supervisor: Yes
Maintained calendar for Manager Health Administration Services and keeps supervisor informed of changes in appointments or schedule
Received incoming mail and routes to appropriate staff; takes minutes at various meetings and conferences
Typed correspondence, reports, memos for staff members from either transcribing from own notes, dictating equipment or handwritten drafts; maintains suspense records on all
Correspondence and action document and follows up to ensure timely reply
Read directives and instructional material pertaining to administrative practices and clerical procedures to be aware of new or revised procedures
Maintained complete administrative filing system, entering PPI invoices
Assembled statistical and narrative data from files for preparation of various reports; maintains fund control for Patient Access Center
Arranged for meetings, seminars, conferences to include reserving meeting rooms; uses word processing software and printing equipment to create documents; transcribes various correspondence and reports from handwritten drafts or voice recordings
Provided administrative support as directed to various sections of Patient Access Center
Eligibility, Pre-Registration, Patient Travel, and Director Office etc.) in support of departmental goals and objectives
Performed various other related duties as assigned
Post Time for T&L 127/153/137/and 206 timekeepers
Purchase Card FC099/068 (manage spreadsheet, reconcile purchases)
Medical Media Work order (Share Point)
Various Memos-Delegation of Authority, Leave Memos
PAC Drive (Y) updated, create next fiscal years
Salary: 45,000.00 USD, States Hours per week: 40
Department Of Veterans Affairs - Administration Support
Houston, TX • 01/2010 - 02/2016
Assistance GSM 7/6
Supervisor: Zachery Hines 281-***-****)
Kay to contact this Supervisor: Yes
Performed variety of clerical, advanced administrative and technical duties
Create E-Pass for employees
Created Six-part folders
Assist with competencies spreadsheet
Renewed PIV cards for employees
Tracking of data and statistical information in support of Chief of SPS's program operation
Maintained complete administrative filing system
Arranged for meetings, seminars, conferences to include reserving meeting rooms; uses word processing software and printing equipment to create document
Medical Media Work order (Share Point)
Accomplished input to automated time and leave system for personnel assigned to Chief of SPS
Maintains calendar and keeps supervisor informed of changes in appointments or schedule, Holcombe Blvd Salary: 46,000.00 USD per Year, States Hours per week: 40
Provided best-in-class support to team of, closely monitoring activity to best meet needs
Provided best-in-class support to team of closely monitoring activity to best meet needs
Provided best-in-class support to team of closely monitoring activity to best meet needs
Drafted internal communications for over twenty employees, maintaining high levels of transparency
Verified administrative information in, contacting employees and workers to maintain accuracy
Racheal Adams - Supervisor
Conroe, TX • 09/2013 - 11/2015
Okay to contact this Supervisor: Yes
Prioritized daily tasks in clinical environment ensuring flow of patients, checking in and out their visit
Assisted in completion of pertinent reports, forms, and correspondence pertaining to health care of veteran such as workload reports, no show letters, action required encounters, appointment letters, and scheduling consults
Release of Information
Patient Travel
Registration
Patient Enrollment
Eligibility
Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
Evaluated employee performance and coached and trained to improve weak areas
Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Analyzed equipment breakdowns using various troubleshooting methods
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
Supported safety officer to enforce regulations, laws and established policies throughout operational stages
Oversaw and optimized work of craftsmen performing high-quality, precision work
Worked with management team to implement proper division of responsibilities
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Set overall vision and provided team leadership
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Tracked and prepared quarterly reports of sales goals to management
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
Consistently met quarterly sales goals and increased customer retention rate year-over-year
Provided supportive link between external customers and internal operations
Monitored workshop workflow for over 50 employees
Identified individual employee's unique work styles and adapted management methods
Directed staff and managed annual capital budget
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures
Maintained compliance with company policies, objectives and communication goals
Streamlined operations of multiple lines of business within organization
Performed annual evaluations and reviews for large staff of employees
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
Built, managed and coached insourced and outsourced teams
Audited and documented processes and procedures for new accounts department
Department Of Veterans Affairs, Holcombe Blvd - Medical Support Assistant
Houston, TX • 09/2013 - 11/2015
Salary: 45,000.00 USD Per Year, States Hours per week: 40
Organized patient records to research records, extract medical information and review records for completeness and accuracy
Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
Determined nature and urgency of patient requests to refer patients to appropriate medical staff
Verified and updated clinical and demographic records though CPRS
Prepared treatment rooms for patient examinations.
Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings
Used to compile and record medical charts, reports, and correspondence
Of Veterans Affairs, Holcombe Blvd - Secretary of Diagnostic Therapeutic Care Line GS
Houston, TX • 09/2012 - 09/2013
6/10
Supervisor Ray Glover 713-***-****, Salary: 45,000.00 USD Per Year, States Hours per week: 40
Health Technicians (Day Surgery)
Supervisor: Lydia Carrasquillo 713-***-****)
Kay to contact this Supervisor: Yes
Provided administrative and clerical patient care for Ambulatory Day Surgery Department
Ensured all data involved with registration, admission and outpatient visits including encounter forms were accurate
Recorded variety of physical orders to various charts/data systems and identified symbols/abbreviations
Received telephone calls and visitors to office and directed them to appropriate staff members
Assisted in performing patient vital signs, blood draws and EKGs
Onboarded new temps by entering CRPS software and setting up in time clock
Supervised work of contracted employees to keep on task for timely completion
Received and processed stock into inventory management system
Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
Maintained excellent attendance record, consistently arriving to work on time
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Eliminated downtime and maximized revenue by providing top project quality control
Drove operational improvements which resulted in savings and improved profit margins
Developed and maintained courteous and effective working relationships
Prepared variety of different written communications, reports and documents to ensure smooth operations
Actively listened to customers' requests, confirming full understanding before addressing concerns
Identified issues, analyzed information, and provided solutions to problems
Led team in delivery of Schedules project, resulting in completing project.
Lloyd Bratton - Desktop Support Specialist Supervisor
Houston, TX • 05/2003 - Present
Okay to contact this Supervisor: Yes
Resolve technical problems, test cables and connectors for use in installation: locate/identify/correct communication cabling defects
Report any connection change to ensure accuracy of records
Upgrade and install client’s hardware/software including Windows Vista Ultimate, MS Office Suite, Symantec Antivirus Corporate Editions, MS Outlook Exchange email accounts, Internet connection and desktop networks connections
Diagnosed and resolved client hardware/software failures it was total of fifteen Desktop Computers
Maintain equipment inventory database ten laptop, twenty-five desktop computers, four fax machines, and forty telephones
Initiate corrective or preventive actions such as increasing disk or memory capacity to improve system performance
Performs customer support services, including installation and configuration of hardware and software for personal/ business and computer equipment
Respond to customer reported incident via IT support ticket
Utilizes remote administration software tools to assist customers remotely
Assists in maintaining and supporting telecommunications systems configuration related to moves, Adds, and changes (MAC); Maintains and supports VOIP systems, Automated Call Distribution Systems (ACD), video endpoints, virtual desktops, and all phones (IP, Soft, Analog, etc.; created and maintains user files shares using approved processes and security controls as directed
Helpdesk experience of 12 years customer service experience in helpdesk environment
Brooks & Brooks Consulting - Medical Support Assistant
Houston, TX • 05/2003 - 03/2013
Day Surgery)
Supervisor: Mary Chatman 713-***-****)
Okay to contact this Supervisor: Yes
First line of contact for veterans presenting to Outpatient Surgical Clinic
Prioritize daily tasks in clinical environment ensuring flow of patients checking in and out of clinic.
Communicate daily with patients, family members, doctors, nurses, other departments to facilitate outpatient procedures
Utilize personal computer including Vista software to update patient demographics, verify appointments and patient registration
Track consults, doctor's orders, remote data, and patients’ medical history utilizing CPRS and Doc Manager software for insurance update and scanning patient information into their records and update patient information through load edit
Access to release of information to pull patients records after proper authorization forms
Assist in completion of pertinent reports, forms, and correspondence pertaining to health care of veteran such as workload reports, no show letters, action required encounters, appointment letters, and scheduling consults
Apply basic analytical methods of assigned programs such as assisting with implementation of clinical
Access program entering over 900 patient names, keeping track of number of patients seen in outpatient clinics, number of (no-show rated patients) assigned to specific provider, missed opportunity rates, and clinic
Use word processing software, electronic mail and other information retrieval systems to access patient information, P.O
Box 2253 Salary: 20,000.00 USD per Year, States Hours per week: 20
Department Of Veterans Affairs, Holcombe Blvd - Medical Support Assistant
Houston, TX • 11/2010 - 09/2012
Salary: 35,000.00 USD Per Year, States Hours per week: 40, Day Surgery)
Supervisor: Lydia Carrasquillo 713-***-****)
Kay to contact this Supervisor: Yes
First line of contact for veterans presenting to Outpatient Surgical Clinic
Prioritize daily tasks in clinical environment ensuring flow of patients checking in and out of clinic
Communicate daily with patients, family members, doctors, nurses, other departments to facilitate outpatient procedures
Utilize personal computer including Vista software to update patient demographics, verify appointments and patient registration
Track consults, doctor's orders, remote data, and patients’ medical history utilizing CPRS and Doc Manager software for insurance update and scanning patient information into their records and update patient information through load edit
Access to release of information to pull patients records after proper authorization forms
Assist in completion of pertinent reports, forms, and correspondence pertaining to health care of veteran such as workload reports, no show letters, action required encounters, appointment letters, and scheduling consults
Apply basic analytical methods of assigned programs such as assisting with implementation of clinical
Access program entering over 900 patient names, keeping track of number of patients seen in outpatient clinics, number of (no-show rated patients) assigned to specific provider, missed opportunity rates, and clinic
Use word processing software, electronic mail, and other information retrieval systems to access patient information
Lutz - Medical Data Clerk Nursing Services Supervisor
Houston, TX • 04/1999 - 11/2010
713-***-****) Okay to contact this Supervisor: Contact first
Processed full range of personnel actions including promotions, separations and proficiency/evaluations for more responsibilities included statistical data entry, processing employee timekeeping for payroll purposed 800 employees annually
Created electronic spreadsheets and files for employee evaluations and boards actions information which provided statistical data for management use
Created series of monthly reports used for calculating department cash award budgets by department for management
Knowledge of acquisition regulations, contract law, and procedures applicable to acquisition
Department Of Veterans Affairs, Holcombe Blvd - Medical Data Entry Specialist
Houston, TX • 04/1999 - 11/2010
Salary: 35,000.00 USD, States Hours per week: 40
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
Kept optimal quality levels to prevent critical errors and support team performance targets
Maintained 100% accurate data by implementing Vista to detect and correct problem errors
Outlined appropriate processes and procedures to fulfill and complete inquiries
Sped up new software training in migration from CPRS to VISTA for 50 employees
Verified accuracy of computer system information by updating CPRS data.
Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them
Enhanced data storage protocols by reorganizing over 50 documents after initial data entry.
Accurately handled data entry for CPRS clients into company-based software
Evaluated source documents to locate information needed for each data entry field
Scanned documents and saved in database to keep records of essential organizational information
Added documents to file records and created new records to support filing needs
Demonstrated respect, friendliness and willingness to help wherever needed
Saved $100 by implementing cost-saving initiatives that addressed long-standing problems
Participated in team-building activities to enhance working relationships
Prepared variety of different written communications, reports and documents to ensure smooth operations
Used coordination and planning skills to achieve results according to schedule
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Worked with All customers to understand needs and provide excellent service
Department Of Veterans Affairs, Holcombe Blvd - Medical Support Assistant
Houston, TX • 07/1996 - 01/2002
Salary: 30,000
States Hours per week: 40
Organized patient records to research records, extract medical information and review records for completeness and accuracy
Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
Determined nature and urgency of patient requests to refer patients to appropriate medical staff
Used Microsoft to compile and record medical charts, reports and correspondence
Provided comprehensive medical care to over 1000 patients daily to promote overall wellness and prevention of illness
Verified and updated clinical and demographic records though CPRS and VASTA
Prepared treatment rooms for patient examinations through Word and Excel
Used Outlook to maintain and record patient data and generate reports
Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Documented vital signs and health history for patients in clinic and hospital environments
Called and faxed pharmacies to submit prescriptions and refills
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Sanitized, restocked, and organized exam rooms and medical equipment
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
Collected and documented patient medical information such as blood pressure and weight
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Taught patients about medications, procedures, and care plan instructions
Prepared and administered medications to alleviate patient symptoms
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings
Barbara - Nursing Assistant
Houston, TX • 07/1996 - 04/1999
Lee 713-***-****) Okay to contact this Supervisor: Contact first
Took vital signs, performed EKGs, blood drawings, and bathed and feed patients
Assisted nurses with patient care duties by setting up equipment, assisting with diagnostic examinations and documenting in medical records all data collections
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms
Helped patients effectively manage routine bathing, grooming and other hygiene needs
Obtained biological specimens for ordered tests and prepared for laboratory transport
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Checked patient vitals such as temperature, blood pressure and blood sugar levels
Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs
Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues
Assisted with feeding and monitored intake to help patients achieve nutritional objectives
Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Administered medications or treatments such as catheterizations, suppositories, enemas, and douches as directed by nurse or physician
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Documented care actions by completing records and logs in medical software system
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries
Identified and reported unsafe situations to maintain adherence to safety protocols
Supported ambulation and physical therapy needs by conducting planned exercise routines
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries
Identified and reported unsafe situations to to maintain adherence to safety protocols
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