Call Center Data Entry

SF

SHERI K FLEENOR

skfleenor****@gmail.com 812-***-**** New Albany, IN 47150

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Productive Call Center Representative with 14 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Intuitive professional proficient in call center operations and software. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage 14 years of Call Center and Call Center related experience to boost call center performance figures. Product Promotion

Verbal and Written Communication

Detail-Oriented

Microsoft Office

Complaint Resolution

Call Center Operations

40 wpm Typing Speed

Customer Data Confidentiality

Upbeat and Positive Personality

Data Entry and Maintenance

Calm and Professional Under Pressure

Customer Service

De-escalation Techniques

Transaction Processing

Call Documentation

Responding to Difficult Customers

Understanding Customer Needs

Multitasking and Prioritization

Data Entry

Issue and Complaint Resolution

Call Documentation Skills

Customer Communications

Quality Assurance Controls

Professional Telephone Voice

Providing Customer Support

Resolving Issues

Call Control Skills

Interpersonal Skills

40 WPM

Inbound Phone Call Management

System Documentation

Communicating With Clients

Call Controlling

StarTek Jeffersonville, IN

Engagement Specialist

03/2008 - 05/2022

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Updated customer accounts, addresses and contact information within call Summary

Skills

Experience

management databases.

Indiana University Southeast New Albany, IN

Some College (No Degree) in Business

Education and Training

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