Data Entry Customer Service
Resume:
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CONTACT
Orlando, Florida *****
*************@*******.***
SKILLS
Communications Strategies
Operational Efficiency
Demonstration Abilities
Customer Experience
Personnel Supervision
Customer Service Standards
Professional Relationships
Effective Customer Service
Room Inspections
Human Resources Department Processes
Staff Management
Multi-Unit Operations Management
LANGUAGES
Spanish
Native or Bilingual
Portuguese
HOBBIES.
Cooking with love is my passion. It helps me keep busy and connects me to the best of people. Through cooking, one also gets opportunities to learn by venturing into new territories, which motivates me further.
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
WORK HISTORY
January 2020 to Current
Chef/Manager, Owner Vinny's Delights Private Catering, Orlando, Florida
Conferring with clients to determine their meal preferences, specifications, food allergies, and dietary restrictions
Preparing customized meal plans for clients based on their preferences, specifications, and dietary needs
Shopping for meal ingredients as well as necessary kitchen tools and equipment
Inspecting meal ingredients before making purchases to ensure that they are of the highest quality
Preparing meals in clients' kitchens in accordance with food health and safety regulations
Cleaning and sanitizing work areas before and after meal preparation
Appropriately packaging and labeling prepared meals that are to be consumed at a later date
Providing clients with written or verbal instructions on how to heat meals.
September 2017 to November 2019
General Hotel Operations/Guest Experience Manager Quasar Expeditions, Quito, Islands
Galapagos,, Ecuador
Luxury cruise yachts
( M/Y Grace & M/V Evolution)
Oversee the operations functions of the yachts, as per the Organizational chart
Hold regular briefings and meetings with all heads of departments and yacht captains
Ensure full compliance to hotel operating controls, policies, procedures and service standards (Trust Pilot)
Lead all key yacht issues including capital projects, customer service and refurbishment
Handling complaints, and overseeing the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
Manage on-going profitability of both yachts, ensuring revenue and guest satisfaction targets are met and exceeded
Ensure all decisions are made in the best interest of the company and management
Deliver company budget goals and set other short- and long-term strategic goals for the yachts
Developing improvement actions, carrying out cost savings
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
Act as a final decision maker in hiring key staff
Coordination with both yachts for the execution of all special requests, activities and functions
Overseeing and managing all departments and working closely with department heads on a daily basis
Be accountable for responsibilities of department heads and take ownership of all guest complaints
Provide effective leadership to yacht crew members
Lead in all aspects of business planning
Respond to audits to ensure continual improvement is achieved
Responsible for safeguarding the quality of operations both (internal & external audits)
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
April 2014 to June 2017
Hotel Manager Park Inn By Radisson Hotel, Kissimmee, FL.
Plan the accommodation, catering along with other hotel services
Promote and market the business
Assume authority for the hotel in the absence of the General Manager and serve as Assistant General Manager for all operations within the hotel
Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools
Manage budgets as well as financial plans
Maintain statistical-financial records
Recruit and monitor relevant staff for their specific operations
Plan work schedules as per requirement
Meet as well as greet customers
Deal with customer queries and complaints
Address customer problems as well as troubleshooting
Ensure events and conferences run without interruption
Supervise the supplies and furnishings
Deal with the contractors and suppliers.
September 2008 to February 2014
Customer Service Advocate Express Scripts Inc, Orlando, Florida
Handled inbound/outbound patient, physician, and patient advocate calls in a polite, professional manner
Accurately enter all program specific data entry documentation within program turnaround times into the software system
Maintained accurate and complete documentation of all received correspondence
Conserved accurate and complete documentation and system records of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
Set up delivery confirmation and tracking packages shipped via client carrier
Processed order rejections and follow-up activities
Sustained patient profiles in accordance with standing operating procedures
Reported product quality complaints or adverse events to a pharmacist
Ensured all documentation is present so there is no interruption in patient therapy per program
Informed allergy or duplicate therapy warnings that appear during data entry to pharmacists.
February 2003 to September 2008
Guest Service Supervisor/Manager on Duty/Accounts Receivable Manager Holiday Inn International Dr. Resort, IHG Hotels, Orlando, Florida
Prepared bills receivable, invoices and bank deposits.
Posted customer payments by recording cash, checks and credit card transactions.
Verified discrepancies and resolved clients' billing issues
Processed incoming payments in accordance with established financial policies.
Reconciled daily AR ledger and verified proper posting.
Completed daily process adjustments to maintain accuracy.
Updated aging reports based on daily audits.
Posted revenues by verifying and entering transactions from lock box and local deposits.
November 1996 to December 2002
Guest Service Supervisor / Manager Holiday Inn, IHG Hotels, Rockville
EDUCATION
Associate's Degree Hotel Travel and Tourism Management
Johnson & Wales University, Providence, RI.
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VINICIO F. ZUNIGA
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