Customer Service It Coordinator
Resume:
Dawit Haile
San Francisco, California 94115
United States 469-***-**** ********@*******.***
Fully Work Authorized No Visa Sponsorship Required
PROFESSIONAL SUMMARY
Business administration professional with 10+ years of experience in the field. Specialization in team management, research and development, business mobilization.
KEY SKILLS
●Team management
●Research and development
●Customer service
●Business mobilization
●Business administration
●Financial accounting and statistics
●MS word and basic computer knowledge
●Small business management
●Languages: English, Tigrigna, Amharic, Arabic, Spanish
●Add some more if you want
PROFESSIONAL EXPERIENCE
Cashier 11/2019 - Present
Peet’s Coffee, San Francisco, CA, USA
Working in this role as a survival job while seeking out work in the business industry.
●Front-of-house team member providing excellent customer service
●Focusing on proper hygiene when handling food and beverages
●Great interpersonal communication skill in business perspective as well as cross cultural integrity and achieve overall goals and organizational success
Cashier 09/2019 - 04/2020
7 Eleven Store, San Francisco, CA, USA
Working in this role as a survival job while seeking out work in the business industry.
.
●Front-of-house team member providing excellent customer service
●Focusing on proper hygiene when handling food and beverages
●Great interpersonal communication skill in business perspective as well as cross cultural integrity and achieve overall goals and organizational success
●Making stock inventory,receiving orders day to day routine with following checking product inspection…etc
Team leader 08/2014 – 09/2018
Royal Catering PLC, Abu Dhabi, UAE
It was one of the biggest foods and beverages PLC businesses in the gulf area. With having long term recognition known for its VIP service in any special events. It was one of my best experiences outside my country for the first time too.
●Mobilizing new business locations with having good opportunity for revenue
●Achieving maximum customer service satisfaction
●Organizing manpower according businesses size and requirements the right person on the rights path
Administrator 08/2009 – 11/2013
National Holidays Coordinating Committee, Asmara, Eritrea
It was my first career after graduating from college. It was a great experience to apply whatever I pass through my educational experience into practical and I am glad to get such an opportunity to be a member committee.
●Achieve festive mode and attracting more visitors
● Ability to work within a fast -paced and constantly changing area
●Understanding different norms of behavior and culture during working palaces where ever I traveled to sight
working
IT & Mobile Networking 08/2013 – 09/2010
Discovery Computer Center PLC, Asmara, Eritrea
It was one of the best computer maintenance places in the city plus with the fast growing of computer users there was a lot of demand in networking and installation which was taken over and throughout my experience in the organization I developed all the latest networking systems at that time….
●Mobilizing for newly opened internet cafe business
●Achieving maximum customer service satisfaction and good networking system
●and granting specific time free networking and IT services
ADDITIONAL WORK EXPERIENCE
Team leader Managerial level and IT Coordinator 11/01/2013 - 09/11/2019
Royal Catering Food & Beverage Company, Abu Dhabi & Dubai, UAE
●Mobilizing new locations and positioning new staff according to location requirements, the right person on the right-angle and overall achieving target goals. plus gathering appropriate information so as to serve accurate products, team player ...etc
●Fill fueling network activities like installation of cash registers so able to connect with all the network system
EDUCATION
Bachelor of Arts (BA), Business Administration, 09/01/2003 - 10/03/2009
Halhale College of Business and Economics is a non-profit public higher-education institution located in Halhal, Anseba. Officially recognized by the Ministry of Education of Eritrea, Halhale College of Business and Economics (HCBE) is a coeducational Eritrean higher education institution. Halhale College of Business and Economics (HCBE) offers courses and programs leading to officially recognized higher education degrees such as bachelor degrees in several areas of study
PROFESSIONAL DEVELOPMENT/AFFILIATIONS
●HI-FIVE: Health Informatics for Innovation, Value & Enrichment (Clinical Perspective), San Francisco, CA, 12/01/2020
●Programming Foundations with JavaScript, HTML and CSS, San Francisco, 09/30/2020
●Technical Support Fundamentals, San Francisco, CA, 09/09/2020
●Ashworth college Program: Sterile Processing.CA, 01/01/2021
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