Property Manager Housing
Resume:
Luanne Calvo
Fall River, MA 02720
******.******@*****.***
PROFESSIONAL PROFILE
Senior Property Manager with 27+ years of Property Management experience in financial management, marketing, government agency relations, preparation of budgets and review financial statements and resident retention. My portfolio is diversified and includes Condominiums, luxury housing, elderly and government subsidized housing, commercial and medical space.
WORK EXPERIENCE
2007 to Present
Fall River Housing Authority, Fall River, MA
Senior Property Manager
Cardinal Medeiros Towers plus 5 other elderly and disabled
-Manager of a 207 apartments high-rise which is designated for the mentally and physically handicapped plus 5 other elderly/disabled developments.
-Responsible for 684 HUD subsidized apartments and 4 Group homes.
-Resident retention, budget preparation, rent collection and evictions, REAC (Real Estate Assessment Center).
2004-2007
Hallkeen Management, New Bedford, MA
Property Manager
Property Manager for an affordable scattered site consisting of a renovated 1905 schoolhouse, townhouses and 4 mid-rises. Responsibilities included management of the day-to-day operations including apartment turnovers, leasing apartments, budget preparation and implementation, and the supervision of the administrative and maintenance staff.
1990-2004
First Realty Management, Boston, MA
Senior Property Manager, Fall River, MA 1994-2004
Newbury Common was a luxury high-rise with 250 luxury apartments plus a fully staff Health Club with a glass enclosed indoor pool located in Stamford, CT Newbury Common also has a full working gym with members from the building and surrounding areas.
-While at Newbury Common, I improved the vacancy rate at Newbury Common from 20% to 1.5% using resident retention and extra services.
-Newbury Common was in receivership prior to my employment and I was a main player of the success of the building.
-Managed a large staff of leasing agents, 10 maintenance and porters, and 3 mechanics.
-Developed and administered a new resident services program to improve the quality of living which in turn reduced apartment turnover.
-Improved the vacancy rate at Newbury Common from a constant 20% to 2%; and collections to less than 3%.
While at President Village I increased the NOI at President Village, Fall River, MA from $800k to $1.2 million annually by increasing rental income, reducing collections to .5% annually and reducing turnover costs.
Supervised and improved the resident services and created the retention program.
Updated the overall esthetics of the building from a mediocre appearance to an upscale appearance.
Occupancy Specialist- Created and edited Book 1 of the FRM Operations Manual consisting of approximately 3,000 pages of topics ranging from Resident Services, marketing, leasing apartments, risk management, resident retention and human resources. New policies and procedures were developed and reviewed by committees and sub-committees.
File Auditor- Member of the FRM internal controls team that traveled throughout the company’s portfolio auditing files to establish that site procedures were in compliance with the FRM’s policies including state, federal and fair housing laws.
Senior Property Manager 1995/ Fall River MA –
After sale of Newbury Common- promoted to Senior Property Manager and was transferred to Fall River, MA where I was the Property Manager at President Village, Fall River, MA and I oversaw 7 developments including 1 in Connecticut.
1985-1990
Northern Greyrock Corporation, Stamford, CT and Dallas, TX
Assistant Property Manager/Sales
. Sold and leased condominium homes for the developer.
. Qualified applicants for a variety of mortgage programs with local banks, state agencies and mortgage companies.
EDUCATION
1981-1985
Western Connecticut State College
B.S. ELEMENTARY EDUCATION
AFFILIATIONS
Massachusetts Real Estate License 1995 to Present
2000 Member Of NEAHMA (New England Affordable Housing Management Association)
2000 NAHP (National Affordable Housing Professional)
2000 CPO (Certified Professional of occupancy)
1994 CPMC (Certified Property Manager Candidate)
1994 AHM (Assisted Housing Manager), Quadel Consulting
1992 ARM (Accredited Residential Manager)
Contact this candidate