Luanne Calvo

**** ***** **** **, # *

Fall River, MA 02720

adtb4l@r.postjobfree.com

774-***-****

PROFESSIONAL PROFILE

Senior Property Manager with 27+ years of Property Management experience in financial management, marketing, government agency relations, preparation of budgets and review financial statements and resident retention. My portfolio is diversified and includes Condominiums, luxury housing, elderly and government subsidized housing, commercial and medical space.

WORK EXPERIENCE

2007 to Present

Fall River Housing Authority, Fall River, MA

Senior Property Manager

Cardinal Medeiros Towers plus 5 other elderly and disabled

-Manager of a 207 apartments high-rise which is designated for the mentally and physically handicapped plus 5 other elderly/disabled developments.

-Responsible for 684 HUD subsidized apartments and 4 Group homes.

-Resident retention, budget preparation, rent collection and evictions, REAC (Real Estate Assessment Center).

2004-2007

Hallkeen Management, New Bedford, MA

Property Manager

Property Manager for an affordable scattered site consisting of a renovated 1905 schoolhouse, townhouses and 4 mid-rises. Responsibilities included management of the day-to-day operations including apartment turnovers, leasing apartments, budget preparation and implementation, and the supervision of the administrative and maintenance staff.

1990-2004

First Realty Management, Boston, MA

Senior Property Manager, Fall River, MA 1994-2004

Newbury Common was a luxury high-rise with 250 luxury apartments plus a fully staff Health Club with a glass enclosed indoor pool located in Stamford, CT Newbury Common also has a full working gym with members from the building and surrounding areas.

-While at Newbury Common, I improved the vacancy rate at Newbury Common from 20% to 1.5% using resident retention and extra services.

-Newbury Common was in receivership prior to my employment and I was a main player of the success of the building.

-Managed a large staff of leasing agents, 10 maintenance and porters, and 3 mechanics.

-Developed and administered a new resident services program to improve the quality of living which in turn reduced apartment turnover.

-Improved the vacancy rate at Newbury Common from a constant 20% to 2%; and collections to less than 3%.

While at President Village I increased the NOI at President Village, Fall River, MA from $800k to $1.2 million annually by increasing rental income, reducing collections to .5% annually and reducing turnover costs.

Supervised and improved the resident services and created the retention program.

Updated the overall esthetics of the building from a mediocre appearance to an upscale appearance.

Occupancy Specialist- Created and edited Book 1 of the FRM Operations Manual consisting of approximately 3,000 pages of topics ranging from Resident Services, marketing, leasing apartments, risk management, resident retention and human resources. New policies and procedures were developed and reviewed by committees and sub-committees.

File Auditor- Member of the FRM internal controls team that traveled throughout the company’s portfolio auditing files to establish that site procedures were in compliance with the FRM’s policies including state, federal and fair housing laws.

Senior Property Manager 1995/ Fall River MA –

After sale of Newbury Common- promoted to Senior Property Manager and was transferred to Fall River, MA where I was the Property Manager at President Village, Fall River, MA and I oversaw 7 developments including 1 in Connecticut.

1985-1990

Northern Greyrock Corporation, Stamford, CT and Dallas, TX

Assistant Property Manager/Sales

. Sold and leased condominium homes for the developer.

. Qualified applicants for a variety of mortgage programs with local banks, state agencies and mortgage companies.

EDUCATION

1981-1985

Western Connecticut State College

B.S. ELEMENTARY EDUCATION

AFFILIATIONS

Massachusetts Real Estate License 1995 to Present

2000 Member Of NEAHMA (New England Affordable Housing Management Association)

2000 NAHP (National Affordable Housing Professional)

2000 CPO (Certified Professional of occupancy)

1994 CPMC (Certified Property Manager Candidate)

1994 AHM (Assisted Housing Manager), Quadel Consulting

1992 ARM (Accredited Residential Manager)

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