Service Delivery Correctional Officer

Wilbert Young Jr.

Cairo, Ga. 229-***-**** *********@*****.***

Performance-driven professional with 20+ years of experience in excelling within challenging environments and managing several routine functions, including staff operations, financial management, customer service, sales/business development, team leadership, compliance, and program/project administration. Capable of analyzing a full range of business concerns, needs, and requirements to identify and recommend processes, products, and solutions to meet organizational goals and objectives. Ability to utilize superior communication, leadership, analytical, team collaboration, problem-solving, and time management skills to build consensus across relevant parties and drive business success. Professional Experience

Asset Protection Operations Coach Quincy, FL

Asset Protection December 2021 to Present

● Provide leadership, guidance, and operational oversight to ensure seamless implementation, monitoring, and progress of the projects as per timelines, budgets, and specification guidelines for construction and maintenance of buildings

● Manage crews and staff members, responsible for execution of multi-million dollar industrial and commercial projects, resulting in high level of workmanship as well as effective utilization of labor, materials, and equipment

● Play an integral role in search, selection, and hiring of new contracting crews along with informing about company’s policies and quality control standards pertaining to all type of industrial and commercial installations

● Organize and attend on-site meetings to discuss project progress with crews as well as troubleshoot and resolve issues/problems through appropriate solutions, translating to operational effectiveness

● Built and sustained strong customer relations by providing exceptional service to all customers, resulting in increased referral and repeat business

● Developed rapport with clients through keen attention to detail, leading to high level of satisfaction and loyalty

● Gained a detailed understanding of clients' requirements, internal processes, and workflows to facilitate better service delivery and long-term client relationships

● Oversaw creation and execution of strategic plans with a primary focus on strengthening relationships with customers as well as capitalizing on new markets to maximize sales and revenue generation

● Determined annual price increases and established profit margins for products by conducting analysis and evaluating competitive pricing structures to ensure market acceptance for price increases

● Significantly contributed towards nationwide product launches for 10 new products to drive success through enhanced brand awareness.

90works Albany, GA

SSVF Program Manager January 2017 to December 2020

● Spearheaded a large, complex veteran program, consisting of multiple functions and/or services in accordance with contractual and budgetary guidelines to ensure efficient operations

● Focused on and facilitated achievement of organizational objectives through effective staff supervision and leadership, management of resources, and coordination of the efforts of the program team members, including VOALA sub-contractors and community partners

● Appreciated by senior management for displaying strong work ethics and dedication to excellence Automotive Dealerships Georgia, Florida

Floor Manager/Service Advisor January 1996 to December 2016

● Managed several operations related purchasing / procurement of materials along with overseeing appraisal of incoming merchandise, inventory control, and generation of reports, leading to well-informed future decisions

● Ensured maximum utilization of automotive equipment and materials, supplies, and parts along with maintaining adequate inventory/stock levels to avoid out of stock situations

● Identified and fulfilled customer repair needs while maintaining full transparency on cost and time estimates to successfully meet service delivery standards

● Leveraged comprehensive product knowledge to effectively address service and maintenance inquiries as well as questions

● Performed research and testing procedures to ensure outstanding auto equipment maintenance along with assuring customer’s vehicle complies with environmental laws and government regulations to avoid violations and fines

● Streamlined, coordinated, and supported activities of 25 auto personnel to maintain optimized workflow Additional Experience

U.S. Army Sergeant/Construction Project Manager, Sr. Buyer and Recruiter, Federal Bureau of Prisons Correctional Officer

Core Competencies

Operations Management, Strategic Planning & Implementation, Business Analysis & Consultation, Team Leadership, Stakeholders Collaboration, Staff Supervision, Program/Project Management, Process Improvements, Budgeting & Forecasting, Documentation & Reporting Education/Certifications

Bachelor of Science in Business Administration Management, Thomas University 2017 Associate of Arts in Criminal Justice, Bainbridge State College 2013 Certificate of Graduation in Engineering Tech, US Army Engineer School 1982

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