Csr Remote Entry Operator

ANGELA M. EVANS – CPC,A

*** ***** *****, ********, ** 40160

Phone : 270-***-****; e-mail: **********@*****.***

OBJECTIVE

Courteous and dedicated individual seeking a rewarding position in the customer service industry that will utilize attention to detail skills, communication and administrative experience, and passion for helping those in need.

EDUCATION

Elizabethtown Community and Technical College, Elizabethtown, Kentucky

A.A.S. in Medical Coding, Medical Information Technology December 2017

Achieved grade point average of 4 0 in major (on 4.0 scale).

Medical Coding, Medical Administrative, Electronic Medical Records Tracks

Diplomas earned: Medical Administrative Assistant, Medical Records Specialist, December 2017

Certificate earned: Data Entry Operator, May 2016

Certificate earned: Medical Receptionist, December 2017

Certificate earned: Electronic Health Records Spc., December 2017

Certificate earned: Medical Coding, December, 2017

EXPERIENCE

Operations trainer,

Rue Guilt Groupe

Shepherdsville, Kentucky

March 2021 to October 2021

Started out as a Warehouse Associate (Picker/Packer). Within 2 months I was promoted to Operations Trainer where I trained all of our new hires in Outbound. Production increased by 22%.

Customer Service Representative, FiveStar

Vine Grove, Kentucky

May 2018 to October 2019

Provide customer service in a friendly and courteous manner. Suggestive sell products and promote store specials to customers. Use all point of sale equipment (electronic safe, lottery, phone card, EBT, money order, check and credit card machines) in an efficient and timely manner. Stock shelves and stock the walk in cooler, Prepare food when needed, comply with all State, local, and Federal laws( example: alcohol and tobacco laws and regulations), perform inventory duties including vendor check in and product pricing, print shift reports and complete required paperwork

Internship, Community Health Clinic of Hardin and Larue Counties

Elizabethtown, Kentucky

August 2017 to December 2017

Learned aspects of working in a fast-paced free clinic that also doubled as a primary care/patient advocacy center. Duties included answering the telephones, taking vitals, cleaning exam rooms, scheduling patient appointments, filing charts, and working with Athena (electronic medical record system).

Volunteer, Smiley Elementary School

Ludowici, Georgia

August 2011 to May 2013

Chaperoned field trips, filed, worked in the Library, helped teachers

SKILLS

Work daily with Microsoft Word, have become quite familiar with Microsoft Office to include Access, Excel, and PowerPoint; Knowledgeable in medical terminology and Medical Insurance. I have also taken Anatomy & Physiology and advanced Medical Coding Classes. Comfortable with everything from taking patient vitals to filing charts. I work well under pressure and consider myself highly motivated.

ACTIVITIES

Joined AAPC (American Academy of Professional Coders) Nov. 2017

Dean’s List ECTC January 2017 (full-time students)

President’s Honor List ECTC June 2016 (full-time students)

REFERENCES

Available upon request

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