Customer Service Counter Manager

SUMMARY

Customer service obsessed department manager who is consistently recognized for exceeding sales goals by creating positive customer experiences and surpassing their expectations. Extensive experience in both front office and back-office operations. Proven ability to increase sales, cut costs and decrease staff turnover.

PROFESSIONAL EXPERIENCE

Nordstrom’s - Jacksonville, FL May 2018 - Present

Counter Manager - Men’s Skin Care and Fragrance

Recognized as an elite sales leader.

Personal Sales Ranking: Top 2% of the Region and 10% Company-wide.

Consistently set and achieved personal, team and store sales goals.

Consistent annual sales increases between 20% and 40%.

Provided personalized customer guidance resulting in beneficial experiences and repeat purchases.

Build lasting customer relationships by following up on their experiences and purchases, suggest new products and promote upcoming events.

Bloomingdales – Orlando, FL May 2016 - May 2018

Department Manager - Men’s Polo

Created and enhanced product displays resulting in increased sales.

Set and exceeded team sales monthly goals.

Trained, motivated and managed sales staff.

Created personalized customer portfolios and reached out to customers for product event marketing.

Dillard’s – Orlando, FL August 2014 - May 2016

Men’s Suit Specialist

Educate customers and employees on proper suit fit, style, construction and trending styles.

Set and exceeded team sales monthly goals.

Nordstrom – Orlando, FL May 2016 - August 2014

Counter Manager of Men’s Fragrance and Skin Care

Recognized sales leader.

Consistently promoted in several departments.

Set and achieve personal sales goals while supporting the goals of the team.

Provide feedback to customers regarding men’s grooming and fragrance products.

Build lasting customer relationships by following up on their experiences and purchases, suggest new products and promote upcoming events.

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