Customer Service Sales Associate
Resume:
Richelle Irish
****************@*****.***
EDUCATION
Mercy College, Dobbs Ferry, NY September 2019- Present
Bachelor of Science Behavioral Science, Expected Graduation May 2023
GPA: 3.5
Scholarship: Mercy Merit Scholarship Recipient
SKILLS
Technology: Proficient in Microsoft Word, Google Docs, Powerpoint, Excel
Strengths: Teamwork, Communication, Organization, Time Management, Adaptability,
LEADERSHIP EXPERIENCE:
Pencil & Bloomberg program- New York, NY Fellow October 2017- May 2019
●Nominated and selected for fellowship where we focused on developing professional skills
●Networked with business leaders learning about career pathways and best practice strategies
Young Entrepreneur Showcase - New York, NY Team Member April-May 2016
●Developed an innovative product, created a marketing strategy, and delivered a product pitch
●Competed in the Entrepreneur Showcase, presented our product and business ideas; awarded 3rd place
INTERNSHIP:
Project True - Bronx, NY Research Assistant June 2017- August 2017
●Conducted urban ecology field research with students and scientists from Fordham University
●Completed a research project on bat’s habitat in the Bronx Zoo
●Analyzed and recorded observations of bat’s natural habitat after dark
WORK EXPERIENCE:
Bath & Body Works- Clifton Park, NY Sales Associate August 2020- November 2020
●Greeted customers and responded to questions and concerns
●Assisted customers in finding or selecting items, and providing recommendations
●Created attractive displays
Bronx Zoo - Bronx, NY Restaurant/Food April 2019- August 2019
●Assisted team members with financial transactions organizing, and labeling products,
●Provided outstanding customer service, receiving 97% in customer service feedback surveys
●Helped an average of 60 customers per day respond to inquiries and locate products
Home Depot - Latham, NY Cashier December 2020 - November 2021
●Managing transactions with customers using cash registers
●Scanning goods and ensuring pricing is accurate
●Collecting payments whether in cash or credit
FedEx - Troy, NY Operation Administrator II May 2020- Present
● Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time.
● Serves as a customer’s first line of contact for various issues.
● Performing clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance, and customer service.
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