Customer Service Assistant Manager

JEFFREY ALLEN STANLEY

**** * ***** ** **** WA ***32

MOBILE NUMBER: 425-***-****

EMAIL: *************@*****.***

OBJECTIVE

Over 15 years of experience in a customer service setting. Strong interpersonal communication skills with proven ability to develop client relationships and loyalty as well as resolve complaints. Seeking a remote postion to utilize my skills and positive attitude to enhance and contribute to customer satisfaction.

WORK EXPERIENCE

I Need A Plumber Now Nov 2017 – present

PLUMBING APPRENTICE/TECHNICIAN

Manage inventory and maintenance for company vehicle to provide uninterrupted customer service

Communicate with customers to provide a detailed plan for repairs along with a timeframe for completion

Collaborate with customers to determine the most favorable service and budget options to maintain customer focused experience

Perform various plumbing service duties (plumbing fixture repair/replacement, pipe repairs, new pipe installation) stated in accepted estimates and collect payment

Ensure customer satisfaction of jobs performed with follow up calls, emails, or texts

Raneys Bar and Grill April 2017 – Nov 2017

KITCHEN MANAGER

Managed all food production for sit down restaurant and food truck and ensured quality products

Managed customer expectations by delivering superior levels of service and food

Maintained schedules for 5 kitchen and food truck employees to fulfill proper staffing needs

Supervised and provided positive support to line and prep cooks to maintain flow and efficiency

Ensured compliance of health department standards to avoid any interruption in kitchen operations

Raney Brothers BBQ Food Truck April 2015 – April 2017

ASSISTANT MANAGER/PREP/COOK/DRIVER

Prepare and cook food for business of a mobile food truck in a high traffic area, servicing an average of 60-90 people daily

Ensured complete customer satisfaction by obtaining customer feedback and fixing areas of improvement

Learned new receipes and various preparation techniques to train new employees

Managed daily inventory and stock to guarantee seamless operations during peak time

Assisted with maintaining sanitation guidelines in accordance with health department standards

Philly Boys Cheesesteaks

Sept 2012 – March 2015

ASSISTANT MANAGER/LEAD COOK

Prepared and cooked food for business of a fast paced, sit down restaurant servicing an average of 40-50 people daily

Created an excellent customer experience and environment by maintaining quality, consistent food and personable service

Trained and educated all employees on restaurant operations to ensure compliance and consistency

Managed daily inventory and stock to guarantee seamless operations during peak times

Assisted with maintaining sanitation guidelines in accordance with health department standards

Chaplin’s VW/Subaru of Bellevue

January 2011 – June 2012

SALES LOT ATTENDANT/CAR SALESMAN

Provided excellent customer service to a variable population by being attentive to questions or concerns from customers and also by presenting and promoting assuredness in the car buying process

Observant and vigilant as an assistant in determining customers wants and needs

Developed and sustained consumer relations to enhance customer loyalty

Maintained proper inventory organization and cleanliness to ensure the customer experience was positive in all aspects from shopping, purchasing or servicing

Lexus of Bellevue

June 2009 – October 2010

SERVICE LOT ATTENDANT/BODY SHOP ESTIMATOR

Utilized excellent customer service to obtain guest satisfaction by providing an estimate with recommendations for present and future visits

Maintained order and cleanliness in all service areas along with being accountable for proper storage and organization of customer vehicles or belongings

Performed complete vehicle assessments and provided accurate, written vehicle damage estimates

Selected by management to train and provide guidance and support to new associates

Bentley, Lamborghini, Rolls Royce of Bellevue

November 2007 – May 2009

SERVICE AND SALES LOT MANAGER

Enhanced customer experience by establishing a high level of expertise in guest services

Management and organization of service and sales vehicles

Collaborated with team in planning, evaluating and implementation of complete customer satisfaction.

Detail oriented and reputable for organization skills and high level of performance

Jaguar/Land Rover of Bellevue May 2007 – November 2007

LEAD SERVICE LOT ATTENDANT

Developed empathetic client relationships and earned reputation for delivering exceptional customer service

Organized and prioritized service lot maintainence

Delegated responsibilities to other staff members as needed

Contributed to the creation and maintenance of process improvement and quality assurance

EDUCATION

THE INTERNATIONAL CULINARY SCHOOL, SEATTLE, WA

Diploma in the Art of Cooking, December 2014

ROBINSWOOD HIGH SCHOOL, BELLEVUE, WA

High School Diploma, June 2005

CERTIFICATIONS

ServSafe Certification

Washington State Food Handlers Permit

REFERENCES

References are available upon request.

Contact this candidate