Oil Corporation Program Manager
Resume:
Marilyn Bracy
Greenville, SC 29609
*********@*****.***
Extensive Project Management Experience
Summary: Information Systems Technology professional with experience managing large teams across multiple industries from oil, railroad, tire, aerospace and financial services. Looking to re-enter the work-field after a sabbatical in positions within project management where I can apply my specialty large systems endeavors, such as data warehouses and marketing analytics. Excited to setup PMO 's (Project Management Office) from scratch using all of the best practices I have learned for a portfolio spanning marketing, supply chain, retail operations and ERP.
Self Employed – working in dramatic field directing play performances, assisting with local non profit projects, charitable work 2016-present
Bank of America, Charlotte, NC, Senior Vice President, Senior Portfolio Manager 2003 – 2016
Home Loans Servicing
-Senior Program Manager, Business Reporting, Data Quality and Governance in the Cross Functional Organization. Lead a team of 8 project managers executing a portfolio covering 4 lines of business valued at 15 million. Supported all of the daily and monthly data management and reporting systems to all government entities such as Freddie Mac and Fannie Mae with respect to defaulted mortgages, data standards program, Loss Forecasting. Created business acumen course and improved UAT testing decreasing dramatically release turnover time and quality.
Home Loans Servicing
-Senior Program Manager, Servicing’s Salesforce Case Management Technology Work Stream lead for all 4 projects, CRM Tool, Correspondence, Call Routing and Telephony Infrastructure representing 12 million in technology resources to meet the OCC Consent Order requirement to provide each default and foreclosure customer with a single point of contact in 120 days. The Compliance timeline constraints have made this program one of the most ambitious and aggressive the bank had undertaken.
Home Loans and Insurance, Reverse Mortgages
-Senior Program Manager, responsible for leading the Reverse Mortgage portfolio team of Project Managers and Technical Delivery Managers. We excelled in on time, on budget and on quality performance metrics in a fast paced ever changing infant market.. Our 7 million dollar portfolio completed the Country Wide transition. Completed Six Sigma Green Belt project.
Reverse Mortgage
-Senior Program Manager /Portfolio Manager– Managed all aspects of time, cost, scope delivery for all Reverse Mortgage projects in this new infant market, including the management of the 10 person team of Technology Delivery Managers and Project Managers. Developed a Reverse Mortgage Business Acumen certification program being taken by all associates in this group.
Countrywide Merger
- Senior Program Manager/Program Portfolio Manager for Countrywide Transition–Converted leans into project charters, financial analysis, fast paced high volume intense critical deadline oriented dual company teams working side by side process. Personally responsible for quality, accuracy and team buy in of all 35 charters for Centralized Sales, Distributed Sales, Product and Pricing. Received a special Spirit Award from the Centralized Sales Transition Assessment team for my efforts above and beyond.
Home Equity
- Home Equity Senior Program Manager - Managing multiple project portfolios of projects and project managers/analysts to include Business Sustaining, Portfolio Build and Reverse Mortgage. Highly skilled in ECMS, Clarity, PCM and problem resolution. Projects varied from small to multiple millions in this portfolio and span maintenance and Transition. Member of Program Management peer review board based on scores in project management certification exam. Contributed significantly to revenue and profit results for this line of business with enhancements in online offers data base, streamlining FRLO setup automation, and merger loan conversions.
Data Warehouse Division, Enterprise Metadata
-Data Warehouse Architect introduced Enterprise Metadata Services across the global franchise. Collaborated with architecture review board, procurement management, numerous cross divisional teams to frame this initiative, staff the function and introduce it for adoption. Tremendous benefits achieved with respect to end user navigation of data assets, improved quality, productivity and reuse. The product suite includes Rochade as the metadata hub. Received Certificate of Excellence and Outstanding Significant Contribution award from the bank’s Enterprise Architecture for “demonstrating leadership and commitment to Information Architecture”.
Data Warehouse Division, Architecture
-Data Warehouse Architect lead the development of the strategic conceptual and logical data warehouse 3 year architecture. Identified need for ETL tool for competitive parity and metadata tool for competitive advantage. Lead procurement effort to obtain ETL tool. This architecture won Bank of America a Zachman Architectural Excellence Finalist award in 2005.
Union Planters Bank, Memphis, Tennessee 2001 -2002
Vice President, Director of Data Management
-The architecture utilized Oracle and Teradata data warehousing architecture, operational data stores, analytical and operational applications with state-of-the-art cleansing, house holding and codification applications. The data warehouse was suffering with serious existing architecture and data quality problems. Conducted executive level data warehouse requirements assessment and enterprise data modeling, which had never been done. Problems were elevated to management with a plan for turning the corner to best practices. Instituted the business CRM Roundtable and Data Management Council with representatives from each line of business to collaborate on joint enterprise decisions.
Siebel Systems, Inc, Greenville, South Carolina 2000-2001
Technical Account Manager, Carolinas
-Certified as technical and business consultant and training. Taught CRM to business analysts and software to technicians worldwide, in Amsterdam, Singapore. Trained in every module and technical feature.
Ahold Information Services, Greenville, South Carolina 1996 - 2000
Director of Applications Management
-In 1996 kicked off the development of the entire IS development support organization from scratch to include DA, DBA, NOTES development, software selection and support, project management office, enterprise and CRM data warehouse, architecture definition, and support for new IT organization.
Enterprise Applications in Supply Chain, Marketing, Retail Operations and Finance were committed to replace and standardize all applications in 2 years from organization creation. Required contracting for a custom SDLC focusing on package implementations with business process standardization. Created the PMO office to support this rapid deployment across all US grocery store headquarters and succeeded in the 2 year goal.
Director of Strategic Planning.
-Implemented enterprise-wide strategic planning processes to ensure IT investments were focused on critical business processes and strategies with full participation of business and IT Partners. Particular focus on home delivery opportunity identified starting with Boston based Stop and Shop grocery.
First Union National Bank, Charlotte, North Carolina 1994 - 1996
Vice President, Data Warehouse Manager
-Introduced the enterprise data warehouse, metadata management, business intelligence, ETL to this large financial services firm. Presented business case to Automation EVP for go-ahead. Hired and developed IT skills and team in logical data and process modeling, data base design, and development, data administration to support data warehouse and all applications development. Spearheaded team in selection of SP2/Oracle configuration to support massive data requirements, decision support, and data mining.
Michelin Tire Corporation, Greenville, South Carolina 1988-1994
IT Applications Support Manager
-Reported to the Vice President of Administration. Responsible for information systems requirements definition and analysis to meet business needs of Marketing, Sales, and Distribution for all brands. Position required extensive international travel and communication in French. Merged the product-related business requirements of newly acquired Uniroyal and Goodrich brands into existing Michelin system. Expanded tire codification system to permit products of any brand (Michelin, Uniroyal, Goodrich) to be manufactured, distributed, and sold globally in any facility or country with centralized profitability analysis. Responsible for financial planning, budgeting, and procurement for 300 member IS organization supporting the US centralized data center and distributed desktop services.
Early Career
Boeing Computer Services, Seattle, Washington and Vienna Virginia, Marketing Manager, Reporting to the Vice President of Operations, responsible for technology planning and assisted in marketing and financial planning to develop short range operating plans and long range strategies. As part of Boeing’s Artificial Intelligence Lab, developed long range commercialization plans for artificial intelligence products.
Mobil Oil Corporation, Vienna, Virginia, Manager, Marketing Applications Development/Information Center, Managed a technical organization of 40 personnel developing, maintaining, and enhancing Mobil’s massive IMS online order processing system. Implemented an innovative information center supporting Marketing/Accounting by providing end user PCs with marketing analysis tools. Reduced turnaround time in pricing analysis and improved technology planning with the introduction of desktop computing linked to user-friendly shared business data.
Boeing Computer Services, Vienna, Virginia, Manager, Decision Support Applications, Managed a group of 15 developing advanced decision support applications responding to government RFIs and supporting sophisticated pharmaceutical decision analysis for New York City clients.
American Management Systems, Arlington, Virginia, Senior Consultant/Project Manager
Managed teams of 10-20 business systems analysts and technical professionals in the development of IMS-based financial management systems. Projects included an accounting system for Burlington Northern Railroad and the comprehensive Integrated Financial Management System for the City of New York, and State of Illinois
Department of the Navy, Indianhead, Maryland, Cobol Programmer/Project Leader
Production, Planning and Control, deployed one of first disk data base access systems responsible for saving many lives in its ability to locate rapidly the location of defective ammunition.
Education
MBA -Information Systems Technology, Marketing- George Washington University
BS - Mathematics and Liberal Arts- Mary Washington College of U. Va.
Strategic Business Planning Graduate Courses-University of Washington, Wharton
Banking Institute of America Banking Curriculum, Charlotte
Siebel Certified as Business Consultant, Technical Consultant
Publications and Research
“Business Automation Evolution”, “ Data Base Management Systems for the Information Center”, “The Role of the DP Manager in the Information Center” published in Computer World.
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