Management Specialist Customer Service

MICHELLE JAHNSEN

916-***-**** ****************@*****.***

SUMMARY OF EXPERIENCE

Business executive with extensive experience in optimizing ROI, sales, marketing, and improving processes in day-to-day operations. Driving high-level performance, program strategy, and best practices while delivering measurable results. Advocate for strengthening customer satisfaction and increasing client retention rates. Project management specialist with talent for creating solutions and implementing new initiatives to increase profitability.

SKILLS

BUSINESS OPERATIONS: Strategic Leadership, Sales Performance, CRM, Project Management, Customer Service

MARKETING: Promotions, Event Planning, Vendor Management, and Client Retention & Growth; MS OFFICE SUITE

PROFESSIONAL EXPERIENCE

CARMAX, Nation’s Largest Retailer of Used Cars, Auto Industry Roseville, CA

Senior Sales Executive, Presidents Club Triple Diamond Level 2014 – Present

Top performer in sales and consistently exceeding targeted sales each month

Explaining product performance and optional equipment, application, and benefits to prospects

Performing high-quality, professional, an knowledgeable presentation and/or demonstration of vehicles

Start to finish lead development, research, transfers, financing, delivery, and follow-up post-visit, sale, or inquiry

Outreach to web leads, walk-ins, referrals, and long-term client list; Promptly responding to customer inquiries

Guiding customers every step of the way from sale or appraisal to test drives and arranging financing applications

Building relationships with customers and listening in order to understand their true needs

Helping each customer purchase the right car by using inventory knowledge to assist customers

Completing all relevant records and documentation to ensure smooth transactions for new and returning clients

BAYSIDE CHURCH, GRANITE BAY CAMPUS Granite Bay, CA

Director of Administration, Mega Church, Program Operations 2010 – 2014

Organized curriculum of weekly classes for 900+ attendants in Women’s Ministry

Evaluated and implemented Care Ministry for all births and end of life services

Developed on-site Chaplaincy Program including recruiting, training, and deployment of chaplains

Triage partnering with 70+ chaplains to tend to families in need by providing home visits, hospital visits, and weekly memorial services; Organized four major baptisms annually with 400+ participants attending each event

Coordinated campus Life Events as part of the Care Ministry Program for the entire campus

CHAMBER OF COMMERCE Loomis, CA

Executive Director 2007 – 2010

Provided oversight of Chamber program development, advocacy, networking, outreach, and fundraising

Built partnerships with town and government officials for business development and growth

Handled all event planning and execution, marketing, membership development, retention, and growth

Planned community events raising $30K+ each and live concerts for 400+ attendees

Organized annual Eggplant Festival raising $60K+ with 120 vendors and 3 stages for live entertainment

Arranged monthly mixers for networking and strategic business planning; Increased yearly memberships by 15%

Maintained and established new sponsors for the Chamber as well as for its member events

Supported both existing and new business members while working with County government to promote business growth in our region and advocating on behalf of the business community

EDUCATION

SADDLEBACK COLLEGE: Associate of Arts Degree Mission Viejo, CA

SIERRA COLLEGE: Computer Technology Certificate Rocklin, CA

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