Customer Service Admission Representative
Resume:
KIOWONNA P. DYE
CONTACT
************@*****.***
Location: Summerville SC
PROFILE
A self-starter and quick learner. Versatile skill set with experience in customer service, sales, and education. Received multiple awards for excellence in customer service. Recognized skills in mentoring, mediating between employees, and in leading team projects.
SKILLS
GOOGLE SUITES CERTIFICATION
CREATIVITY & COMMUNICATION
TECHNICAL & INFORMATION SKILLS
LEADERSHIP & MANAGEMENT
MOS CERTIFICATION
EXPERIENCE
ECPI University- Admissions Advisor (Remote)
Present Day-
●Provide excellent customer service to potential students through consistent and effective outreach and follow-up.
●Make outbound calls to prospective students who have expressed an interest in attending the University.
●Meet with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student’s interests, qualifications, and career goals.
●Attend all admissions department meetings and training sessions.
●Accurately account for all inquiries and admissions activity associated with all inquiries; complete daily activity reports.
●Keep all required reports current and accurate, including information stored in the University systems.
●Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, State and Federal laws and accrediting body regulations.
●Network and build strong relationships to generate personally developed referrals.
●Work collaboratively with other departments to ensure student satisfaction.
●Assist in the planning and implementation of on-campus events and programs for groups and individuals
Miller-Motte College- Hybrid Teaching Assistant
2018-2020
●Established and maintained relationships with our online and on ground student body, offering personal support, training, and community resources as needed,
●Collaborated and communicated between the McGraw Hill platform, student body and or instructors.
●Worked closely with the student body and program directors to aid in retention and tutoring by reaching out via email, text, phone, mail or social media.
●Supported five Department Chairs, Admissions, and Career Services by connecting students via community outreach events such as Mental Health Advocates, Abuse and Drugs and Homelessness and Childcare.
●Worked closely with the campus IT Support Team to monitor and fix staff and student IT issues or concerns with Canvas, Moodle, Sentient Wi-Fi Connectors, Google Suites and or physically setting up campus office computers.
●Created a successful plan that increased student’s overall performance via online classes within two terms. This plan was also used to elevate student success in online class versus on campus.
Miller-Motte Technical College- Admission Representative
2017-2018
●Supports Recruiting and Enrollment Activities. Makes 100+ outbound calls daily to set appointments with prospective enrollees to come visit the campus. Interviews and Builds Relationships with Prospective Graduate Enrollees.
● Pursues prospective graduate enrollees to determine fit with Delta Education based on career goal compatibility. Guides Students through Provisional Period. Works with Admissions Representatives and other departments to encourage students to attend class every day and to make progress towards established program standards.
●Assists in resolving issues and barriers (e.g., financial aid complications, personal issues, etc.) to students’ successful completion of provisional period goals in conjunction with other departments.
●Accurately and completely explains educational programs, expected outcomes, student services, and financial consideration to prospective graduate enrollees, parents, and educators.
●• Conducts follow-up meetings with all applicants to ensure on-going interest and successful enrollment.
T-Mobile- Account Manager
2012-2017
●Responsible for maximizing sales in national retail accounts by positioning T-Mobile’s value, creating product and brand awareness. Communicate effectively T-Mobile plans, features, products and services to a variety of customers.
●Provide client product and services, including but not limited to customer service consultation at national retail locations.
●Establish and manage critical relationships with national retail stores
●Develop and manage positive business relationships with national retail store management and employees as assigned by partner locations
●Also assigned Area Sales Manager or ASM responsible for training and coaching national retail partner sales representatives to sell and demonstrate T-MOBILE plans and services, attending requested training sessions and conference calls per Client’s request.
●As area sales manager it was important to establish and manage critical relationships with national retail partners including issue resolution and maintaining strong relationships with client partners, as well as attending national retail partner meetings and presenting current and new Uncarrier initiatives.
●Drive sales productivity and customer satisfaction within the client national retail channel by interviewing, hiring, and managing and developing the performance of ASR candidates; This to include providing 1-on-1 coaching, confirming employee satisfaction, and working collaboratively with field sales leadership
EDUCATION
Claflin University
2005-2009
Bachelor of Science in Mass Communication
Charleston Southern University
2009-2011
Master of Science in Criminal Justice
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