Personnel Specialist Service Representative

Dionne Walker

Palmetto Bay, FL ***** 305-***-**** *******@*************.***

Professional Summary

Forward-thinking and results-oriented Human Resources professional with proven success in working collaboratively with senior management team to execute business operational strategies. An adaptable professional with the strong ability to build relationships with clients and across the organization and teams. Highly effective communication with strong organizational, interpersonal and communication skills.

Competencies

●Critical Thinking

●Strategic Thinking

●Restructuring/Reorganization

●Business Acumen

●Project Management

●Time Management

●Training & Development

●Employee Relations

●Building Relationship

●Problem Solver

●Client Focus

●Teamwork

Work History

Sr. HR Site Generalist 04/2008 to Current

BHSF – Coral Gables, Florida

●Business Partner to over 1,000 leaders and employees

●Project manager for Technology and Digital restructuring/reorganization

●Developed strategies to increase employee engagement and reduce turnover

●Responsible for providing HR counsel to client groups in competency development, succession planning, talent management, talent acquisition, labor relations, employment law compliance, employee relations, employee engagement, change management and process improvement.

●Directly handle and guide resolution on a variety of complex employee relations matters including disciplinary actions, mediation and investigations.

●Provide metrics, analysis and feedback to management on organizational, managerial, and employee relation issues. Proactively make improvements to minimize future employee relation issues.

●Manage the administration and resolution of unemployment, compensation and EEOC claims and charges under the direction of legal counsel.

●Collaborate with all corporate teams to provide integrated, strategic and customer focused business solutions, workforce planning and retention measures.

●Develop, implement and execute comprehensive recruitment strategy, which focus on reducing turnover, retaining talent and enhancing diversity.

●Lead internal reorganization/redeployment, compensation and structure changes including promotions, equity adjustments and demotions of workforce.

HR Generalist 06/2005 to 04/2008

Mount Sinai Medical Center – Miami, Florida

●Oversaw recruitment efforts for exempt and nonexempt personnel, students, and negotiate and coordinate temporary employees; maintains internal recruitment resources and external strategic partner relationships.

●Assisted in evaluation of reports, decisions, and results of department in relation to established recruitment and retention goals.

●Assisted in employee relations issues.

●Recommended new approaches, policies, and procedures for continual improvement in efficiency of our department.

●Prepared weekly reports regarding persons hired (department, job class, status), active log of potential employees and recruitment sources along with other metrics.

●Employed a variety of sourcing tools to attract & retain top talent, work with management to identify business needs, formulated strategies to enhance the success of the recruiting program, research the effectiveness of current recruiting practices, demonstrated economic benefits of retaining top talent, & reduce employee turnover.

●Advisory member for making recommendations for employee incentive programs to increase retention.

●Researched and developed summer internship program for nursing students.

●Maintained the nursing scholarship program, as well as monitor the employee referral program.

●Created a tracking log for all employees hired and monitored active candidates in the pipeline.

●Consulted with legal advisors regarding recruiting foreign nurses, plus monitor immigration process and coordinate deployment and temporary housing.

●Coordinated and attend on-site, local and regional job fairs.

Recruiter 09/2004 to 06/2005

Miami Children's Hospital – Miami, FL

●Recruited for “hard-to-fill positions” (such as Perfusionists, RNs and Allied Health, etc.).

●Retrieved and screened applications/resumes by utilizing applicant tracking system and other methods.

●Interviewed and screened job applicants to determine “best fit” for the organization and department.

●Oversaw responses to applicant inquires, as it pertains to nursing and professional positions.

●Maintained the nursing scholarship program, as well as monitored the employee referral program, the nursing tuition loan payback program and the relocation program.

●Provided Human Resources Manager, Department Directors and Vice President of Nursing with statistics reports pertaining to recruiting and retention.

●Conducted New Employee Orientation.

●Supervised the development and implementation of recruitment advertising plan and coordinated employment advertisement with advertising agency.

●Partnered with local Colleges and Universities to garner nursing and allied health students’ population.

●Attended local and regional job fairs, diversity events, and special events.

● Ensured compliance with EEO and AA regulations as required by State and Federal laws.

● Monitored Foreign Nurse immigration process and coordinated deployment and temporary housing.

● Oversaw the job line to ensure recording is current.

Financial Aid Coordinator 04/2002 to 09/2004

FIU – Miami, FL

●Administered special programs (Concurrent enrollment, Study Abroad, Consortium

●Agreements, Undergrad and Graduate Certificate program, Latin America and Caribbean

●Scholarship Program and National Student Exchange).

●Advised and counseled prospective students, parents and continuing students on Title IV and

institutional financial aid programs.

●Assisted in University orientation and high school recruitment, by present Financial Aid

workshops to prospective students.

●Monitored verification of student’s applications to confirm the validity of data and award general

●Financial aid to eligible students.

●Monitored the results of automated packaging for accuracy and validity of data.

●Interpreted student financial aid administrative rules and policies.

●Ensured that all funds disbursed to students meet aid program eligibility criteria.

●Created budgets for the new school term for students in undergrad and graduate programs.

●Processed FAFSA and Federal Plus Loans.

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Recruiter 07/2000 to 02/2002

Erlanger Medical Center – Chattanooga, TN

●Managed 120 departments and 40 managers to support in recruitment for clinical/non-

clinical and clerical positions.

●Maintained postings of vacant positions; coordinated recruitment with hiring managers, daily

screening of applicants and transfers. Other area of employment/recruitment included reference

verification, police report, job orders and job description.

●Recruited at local and regional job fairs and seminars.

●Conducted interviews and assisted walk-ins when applicable.

●Coordinated job offers and reviewed compensation as it relates to years of relevant experience.

●Coordinated out-of-town candidates (travel expense, hotel and interview) schedule.

●Interpreted HR guidelines and assisted in disciplinary and grievance process.

●Headed advertisements for vacant positions in local and regional publications.

●Tracked Monster.com web site with current vacancies.

●Regulated department supplies.

●Committee member for Erlanger’s Human Resources new web site.

●Documented employee’s information into PeopleSoft and KRONOS computer system as needed.

●Committee member for revamping hiring procedures.

Customer Service Representative 02/2000 to 07/2000

Cigna – Chattanooga, TN

●Answered inquiries regarding member’s eligibility.

●Assisted in claim processes, benefit coverage, administrative procedures, and resolving non-standard complaints.

●Educated prospective enrollees, members and providers about products, administrative procedures and benefits. Initiated member/provider appeals.

Personnel Specialist 10/1995 to 12/1999

City of Opa-locka – Opa-locka, FL

●Assisted in the recruitment program for all City positions and screened applications.

●Prepared job announcements, administered and scored examinations.

●Established list of successful candidates; processed new employees; maintain all personnel records and information including background check, employment history, payroll deductions, retirement, vacation, sick leave and insurance information.

●Verified employment references regarding applicant rehire status, etc. Prepared Federal and State payroll reports.

●Assisted in the study and analysis of pay policies and employee benefits. Processed workers compensation claims.

●Instrumental in Employee grievance. Coordinated employees’ appreciation banquets. Co-Chairperson for the Y2K Committee upgrades for the City of Opa-locka. Created a web site for the City.

Lead Teller 07/1991 to 10/1995

Barnett Bank of Florida – Miami, FL

●Supervised ten tellers. Assisted in recoveries of fraudulent accounts. Assisted in staff training and performance appraisals. Processed ATM transactions and serviced the machines.

●Processed statistical reports, handled shipments of foreign currencies and received shipments.

●Identified potential needs through observation, questioning and listening.

●Mentored newly hired team members on appropriate responses to patron questions.

●Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

●Introduced customers to other bank team members to help meet financial needs.

●Answered inquiries regarding checking and savings accounts and other related products.

●Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Education

Master of Science: Human Resources Management 05/2004

Nova Southeastern University - Davie, FL

Bachelor of Arts: Personnel Management & MIS 12/1999

Florida International University - Miami, FL

Certifications/Afflictions

PHR Certification Strategic HR Business Partner Certification SHRM Member

ASHHR Member

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