Customer Service Representative

Experience

KENDRA HAYE

843-***-**** ****************@*****.*** Pompano beach, Florida 33068

Dedicated worker with excellent communication, time management and years of customer service experience

. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Server/Hostess

UNTOASTED BREAKFAST RESTAURANT, Hallandale, FLORIDA October 2021 - December 2021

• Answered telephones to take reservations or to-go orders.

• Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.

• Prioritized multiple tasks in dynamic environment and stayed calm and composed.

• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

• Greeted and accommodated guests, building positive experience from first interaction.

• Delivered customer checks and securely processed credit card or cash payments. Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

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• Exercised focus and concentration to keep track of tables and remember orders. CNA/Hospice Caregiver

24/7 SPECIAL CARE, Fairfield, CONNECTICUT

January 2020 - November 2020

• Schedule appointments and escort clients to appointments.

• Ensure the client takes their medication daily per the doctor's order.

• Encourage the client to walk and exercise per the doctor's order.

• Conversed with the client in a friendly and professional manner

• Prepare daily meals for clients as per their recommended diet.

• Encouraging client's safety.

• Displaying cleaned and sanitized environment.

• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information. Guest Service

PLANTATION RESORT, Myrtle Beach, SOUTH CAROLINA

July 2019 - November 2019

• Provided assistance to staff members by inspecting rooms, setting tables and doing laundry. Arranged telephone answering services, delivered mail and packages and answer questions regarding locations for eating and entertainment.

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• Showed, rented, or assigned accommodations.

• Inspected guest rooms, public areas and grounds for cleanliness and appearance.

• Answered inquiries pertaining to hotel policies and services, and resolved occupants' complaints. Store Manager

QUALITY CONTRACTORS, St James, MONTEGO BAY/ JAMAICA /W.I September 2018 - June 2019

• Stocked and organized products in storage spaces and retail shelves.

• Experience usage of CRM database.

Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.

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• Met with suppliers to negotiate product prices and coordinate delivery schedules.

• Solved problems and resolved conflicts for team members and customers.

• Communicated with vendors regarding contracts and financial responsibilities.

• Tracked store inventory and ordered new products to prevent shortages. Sales Associate

BLINGERS (JEWELRY AND FURNITURE DEPARTMENT STORE), Ocho Rios, ST ANN, JAMAICA /W.I March 2017 - September 2018

• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

• Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards

• Highlighted new products and company promotions during sales pitches.

• Provided product information to customers and aligned products with customer needs to boost satisfaction.

• Used knowledge of company products and services to recommend solutions to customers.

• Operated cash register and POS to process sales transactions and handle payments. Guest Service Representative

MAJESTIC RESORT, Wells, MAINE

August 2016 - November 2016

• Kept storage areas and carts well-stocked, clean and tidy.

• Answered telephones and doorbells.

Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisors.

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• Assigned duties to other staff and gave instructions regarding work methods and routines.

• Disinfected equipment and supplies, used germicides and steam-operated sterilizers.

• Hung draperies and dusted window blinds.

• Replenished supplies, such as drinking glasses, linens, writing supplies and bathroom items.

• Carried linens, towels, toilet items and cleaning supplies, using wheeled carts. Casino Cage Cashier

CLUB JAMAICA GAMING LOUNGE, Discovery Bay, ST ANN, JAMAICA /W.I December 2014 - December 2015

• Counted money and audit money drawers.

• Exchanged money, credit, tickets, or casino chips and made change for customers.

• Checked identifications to verify age of players. Accepted credit applications and verified credit references to provide check-cashing authorization and to establish house credit accounts.

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• Listened for jackpot alarm bells and issue payoffs to winners.

• Adhered to quality and service standards to support operational goals. Education

Skills

• Provided product information and resolved concerns to assist customers.

• Kept accurate records of monetary exchanges, authorization forms and transaction reconciliations. Customer Service Representative

SUTHERLAND GLOBAL SERVICES, Kingston, KINGSTON, JAMAICA, W.I January 2013 - November 2014

• Addressed customers courteously using suitable methods and problem-solving skills.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Provided account information to customers and explained bill service policies and customer rights. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Determined charges for services requested and arranged for billing. Certification In Certified Nurses Aide (CNA)

Training Direct, Bridgeport, Connecticut

January 2020

Certification In Food Preparation (Commis Chef Level 1 And 2) College Of Hospitality And Vocational Skills, Ocho Rios, St Ann, Jamaica, W.I January 2013

High School Diploma

Marcus Garvey Technical High School (MGTHS), St Anns Bay, St Ann, Jamaica, W.I June 2012

• Relevant Coursework

• English • Mathematics

• Social Studies • Integrated science

• Food and Nutrition • Biology

• Human and social biology • Clothing and textile

• Awards & Honors

• Perfect Attendance Award

• Food and Beverage Service

• Warm and Friendly

• Conflict and Complaint Resolution

• Team Player

• Billing and Payment Processing

• Guest Inquiries

• Suggestive Selling

• Courteous Phone Demeanor

Certifications

• Phone Inquiries

• Cash Register Operations

• Adaptable and Flexible

• Operational Efficiency and Safety

• Food Preparation and Safety

• Communications Protocols

• Hospitality Service Expertise

• Guest Satisfaction

• Natural Leadership

• Sales Expertise

• Check Payment Processing

• Bill Computation

• Specials Promotion and Upselling

• CNA

• Food preparation (commis chef 1 and 2)

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