Customer Service Real Estate

NICOLE SIMMARANO

***************@*****.*** 774-***-**** Worcester, MA 01604

Summary

I am a motivated professional offering experience in Company Management, HOA Management and Rental Property Management. I will add value to any organization in need of great collaboration, interpersonal, creative, and multitasking abilities. I can meet tight deadlines. I have a talent for exceeding client expectations and trustworthiness. Strong knowledge of Property rental management and HOA management. Communicative and team oriented. Proven history of fostering sales and policies to meet team, individual and management objectives. Business Skills and Science student with backgrounds in evolving businesses over the years. I have a strong logical proficiency with work history in Leasing, Sales, Marketing, and development. Highly organized, proactive, and punctual with team-oriented mentality. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Experience

Director and Manager, Equity Properties, Inc

Principal Broker, Director, Manager and Co-Founder Equity Properties, Inc 1999- Successfully co-founded Metro Real Estate Sales and grew company from a single agent into a driven team of agents for a total volume of over $20 million over 100+ transactions. Responsible for financial management, hiring and supervising of staff. Responsible for preparing and monitoring the budget, schedule expenditures, analyze variances and implement corrective actions. Co-Founder of Equity Asset Management (September 2019) Which I was responsible for casting vision, building a property management team, Financials, implement policy, managing team of five in-house direct reports to manage and maintain all rental properties (181 Units) and adapted it to a Property Management software (Buildium). To this day we have maintained 100% occupancy.

I streamline and process all day-to-day business operations of both the office and maintenance. Handle all site and unit inspections

Screened, hired, mentored, and developed new hires for the office and maintenance to achieve rapid and sustainable success.

I am in direct contact with owner of properties and give him reports when needed. Help with effective cost control by operating within budget, obtaining correct expense approvals. Managed initial lease-ups for 3 new development projects. Managed 3 HOA developments including conducting annual meetings for HOA and condominium documents for homeowners and have access to trustees.

I also have staged model homes and supported selection of design finishes. I built great relationships with new renters and new homeowners, prioritizing swift issue resolution and always going above and beyond to surpass expectations for over 20 years of my career. Education and Training

Worcester State University Worcester, MA

Associate in Business

05/2002

Quinsigamond Community College Worcester, MA

Associate of Arts in Liberal Arts and General Studies 05/1995

Worcester State University Worcester, MA

Bachelor of Science in Natural Sciences

Certifications

1997 Real Estate Sales broker

2001 Real Estate Broker License

Notary Public

National Association of Realtors

Skills

• Friendly, Positive Attitude

• Team Building

• Microsoft Office

• Google suite

• MLS

• Buildium Property software

• QuickBooks

• Construction Management

• Reliable & Trustworthy

• Basic Math

• Flexible Schedule

• Active Listening

• Critical Thinking

• Data Management

• Relationship Building

• Organizational Skills

• Problem Resolution

• Computer Skills

• Training & Development

• Supervision & Leadership

• Good Work Ethic

• Conflict Resolution

• People Skills

• Planning & Organizing

• Customer Service

• Bookkeeping

• Creative in thinking

• Team Management

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