Process Engineer Customer Service

MaryGrace Austin

***********@*******.*** (C) 610-***-**** (H) 281-***-**** Missouri City, TX

Work Experience:

Manufacturing Process Engineer

DePuy Synthes West Chester, PA June 2010 – July 2012

Improved key process indicators including yield by 20% and batch processing times by 30%

Initiated work instruction (WI), training guides (TG), and change management documents (MOC)

Qualified experimental processes for production using IQ/OQ/PQ protocols

Performed software validations necessary for parts to test different production scenarios

Developed CAPA documentation for failure investigation and manufacturing process defects

CAPA team member, documented problems, containment, root cause, and developed action plans

Engaged with Product Development for new product design and existing product modifications

Sr. Process Engineer

Mannington Mills Inc Salem, NJ Mar 2007 – June 2010

Minimized ink usage variances from 20% unfavorable to 10% favorable using SPC tools

Evaluated and qualified all raw material replacements and alternates

Collaborated with customer service department in reconciling customer claims

DMAIC process on doctor blades to reduce cylinder wear resulting in 40% longer cylinder life

Core team member of the SAP Shop Floor Implementation Team

Ink Color and Shade Department Manager

Mannington Mills Inc Salem, NJ Mar 2007 – Oct 2002

Supervised and managed hourly associates for daily production, safety, and scheduling

Organized and participated in Green Belt and Yellow Belt Lean Trainings for technicians and operators

Simplified raw materials by 50% and reduced rework inventory by 60% through bench work and trials

Specified and validated color matching equipment and inventory software

Initiated a preventive maintenance and calibration program for color equipment

Reduced cylinder rework expenditures by $300,000 in one year time for 900 cylinders inventory

Print Process Engineer

Mannington Mills Inc Salem, NJ Aug 2001 – Sept 2002

Optimized printing press line speeds by 20% for maximum material efficiency and ink coverage

Championed black belt project to reduce the # 1 plant defect, start-up out of register

Black belt project resulted in decreased registration defects by 30%

Process Engineer

W. L. Gore and Associates Elkton, MD June 1998 – Jul 2001

Qualified proprietary coating process from prototype to production in 1.5 years

Reduced product variability to one-half of its original standard deviation

Increased process yields to 90% resulting in a reduction of cycle time by one week

Created ISO document system for processing and quality control procedures

Education:

Bachelors of Science, Chemical Engineering, Drexel University

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