Scrum Master Delivery Manager

DAMOLA DURODOLA

SCRUM MASTER AGILE COACH DELIVERY LEAD UK

**************@*****.*** 074********

SUMMARY

Over 10 years of strong experience within a Scrum Master/Agile Coach or Delivery Manager’s capacity applying Scrum principles, practices, and theory whilst utilizing the latest agile techniques to achieve excellent project delivery and build high-performing teams. A natural leader with an agile mindset who is not afraid to take well-assessed risks or get his hands dirty to enable the team to achieve success in all-scale projects on time and on budget. A self-starter and highly motivated individual who is capable of leading Agile projects. Outstanding ability to help build high-performing and innovative Scrum Teams, and coach people with demonstrated success meeting and exceeding goals; and an established aptitude for managing time, and other resources effectively through constantly evolving project life cycles. Throughout my career, I am becoming an expert on the Agile framework for project management and the Scrum evangelist for each company I’ve worked for. I value my role in an organization and aspire to help Scrum Team deliver results that are an order of magnitude, improve business agility, and help the organizational system as a whole. AREA OF EXPERTISE

Change Agent (Kubler-Ross Model) Top-Notch Facilitation Prowess Continuous Delivery & Integration Attitude of Empowerment Conflict Management Impediment Resolver Makes Work Fun Friendly yet Assertive Influential Observant and Proactive Promotes Self-Organizing Serves and Leads the Team Supports learning environment Coaches, Mentors, and Teaches Frameworks - Kanban, Scrum, Lean, XP, Nexus, SAFe, Agile, and Waterfall Teams Supported – Development, Engineering, DevOps, and Business Teams Tools - Jira, Confluence, Rally, Miro, Azure & Microsoft Techniques - Efficient Use of Powerful Questions, 3 Levels of Listening Abilities, Feedback with SBI, Coaching with Neuroscience, and Non-Directive Servant Leadership PROFESSIONAL CERTIFICATION & EXPERTISE

Agile Team Coach, ICP-ACC SAFe Advanced Scrum Master, Scaled Agile, Inc. Professional Scrum Product Owner, PSPO Professional Scrum with Kanban, PSK Scrum Org Professional Agile Leadership, PAL Scaled Professional Scrum, SPS Scrum Org Professional Scrum Master, PSM BSc. ITMB, University of Greenwich Training Mentor Lidl Registered Certification Body ACHIEVEMENTS

Inventor of The Therapy Technique Retrospective Re-Modelled the Chinese Whisper Agile Game PROJECT EXPERIENCE

HMRC, Central London Scrum Master Nov 2020 – Present

- Escalate impediments to leadership and work to resolve these so the team can deliver efficiently.

- Facilitation of organizational impediment discovery and resolution

- Effectively facilitated agile meetings and events e.g. Daily Scrum, Planning, Retro, and Scrum Master sync

- Encouraged better ad hoc work management using better transparency and prioritization.

- Supported RTE with chasing up updates on features and dependencies at the teams’ level for program use.

- Enabling development teams to deliver faster and better by implementing DevOps practices

- Ensured Agile is understood and the team adheres to its practices and guidelines

- Supporting continuous delivery of project team’s improvement.

- Collaborated with the DevOps team to resolve technical issues that may impede the team’s progress. Severn Trent, Coventry Delivery Manager Feb 2020 – Oct ‘20

- Worked with the DevOps-enabled cross-functional teams to support best practice incident and problem management, change and release management, and monitoring, logging, and alerting for both production and non-production environments

- Supported the cross-functional teams with the transition to live - service acceptance process.

- Ensure effective end-to-end service delivery of services through day-to-day interaction with established IT and Product teams

- Successfully delivered an application that provided the facility to divert a mobile phone customer waiting to speak to an agent regarding billing, metering, or account query (Chatbot).

- Worked closely with stakeholders strictly managing their expectations and protecting the team from any derail or risks that may impact the delivery of these expectations.

- Guiding the Product Owner to maintain and sustain a healthy Product Backlog in order to sustain the Scrum ceremonies.

- Facilitating all Scrum ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives, kept an eye on the team’s health to ensure there is a sustainable pace. I used some techniques such as a short

“how was it” survey, happiness doors, or Spotify “health check” approaches to measure this at times. National Grid, Wokingham Scrum Master May 2019 – Feb 2020

- Held constant meetings with business, technical, and team members to close the gap between the development and testing phases. The introduction of three-day-a-week collaborative calls helped.

- Reduced an inherited bug list by 97% through weekly strategic defect calls.

- Promoted better synergy and synchronization between the collocated and dispersed team members.

- Coached the team’s Kanban process and improved the definition of done in each column in the workstream.

- Promoted pride of ownership mindset within the team members to deliver every sprint.

- Supported teams in their Agile transformation and coached them to higher levels of maturity

- Assisted with internal and external communication, improving transparency of information

- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving

- Constantly removed risks (impediments, blockers, and dependencies) from the team’s path. SKY, Leeds Scrum Master Jan 2018 – May 2019

- Participated in the company’s leadership meetups and contributed innovative ideas on process.

- Managed stakeholders’ expectations whilst fostering better communication and collaboration.

- Liaised closely with the PMs to review feature roadmap and offer capacity data for budgeting.

- Working together with the product owner to create a unified vision for the entire team.

- Encourages and promotes team improvements such as Test Automation CI/CD and technical debt removal.

- Facilitated backlog refinement, story mapping, and release planning sessions.

- Made progress visible by utilizing team scrum boards and other relevant metrics.

- Mediated conflicts through team-building practices and coached individuals to improve team dynamics. Lloyds Bank, Moorgate Scrum Master Feb 2017 – Jan 2018

- Educated product owners, project managers, and scrum masters on their roles and expected responsibilities to reduce the risk of power struggles and clashes within them.

- Responsible for guiding the team on how to use Agile practices and get the most out of self-organization, assessing the Scrum/Agile Maturity of the team, and coaching them to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

- Facilitated the process and helped each team to create personalized boards in Jira to enable metrics tracking, project reporting, and better visibility. This helped improve the inspection and adaptation process for the team. i.e. daily stands, sprint planning, etc.

- Supporting and guiding the teams to resolve impediments, and escalate risks to key contacts or architects whilst creating a more transparent environment where everyone was open-minded to express themselves. ELEKTA, Crawley Scrum Master June 2016 – Feb 2017

- Supported the agile office during PI planning events whilst supporting the team to maintain effective collaboration with all key stakeholders (i.e. refinement meetings and reviews)

- Drove creative ways to improve as a team using a Kanban workflow process, stand-ups, and impediment escalation process.

- Provided timely and clear reporting of the progress of feature development

- Facilitates the scrum events ensuring its purposes are been achieved.

- Influenced the Scrum team to adopt, deploy and maximize Agile/Scrum practices and techniques

- Proactively manages impediments or dependencies (risk) that may hinder the team.

- Facilitated team sessions to maximize team’s motivation and set out core goals, milestones, and processes

- Responsible for creating dashboards that measure core metrics and use these to improve performance.

- Collaborated with product owners to write epics, raise bugs, create wireframes, and keep Jira. Lowcost Holiday, Crawley Scrum Master Dec 2014 – Jun 2016

- Coached/Mentored a cross-functional team of 32 dispersed in Gatwick, Poland, Hungary, and Russia to deliver the project on time and within budget. The team was quite young in agile methodology when I joined in the third sprint.

- Watched closely on the team to identify any impediments at the early stage and took initiatives to tackle them, either by; personally, dealing with them, raising it up to the management, or encouraging collaboration within the team via knowledge and experience sharing

- Interpret Cumulative flow diagrams, Burn-down/up charts, Velocity charts, and Control charts.

- Identifies bottlenecks, scope creeps, and overcommitting in sprints that affect the efficiency of the team.

- Actively participating in the Delivery Manager meetings to share updates (progress/risks) using scrum board or risk backlog.

Metro Bank, London Scrum Master Dec 2012 – Dec 2014

- Implemented an agile process for re-platform, and re-hosting data projects by training the team to use Jira.

- High-performing and motivated team created a record of close to 96 % participation in all agile meetings.

- Capacity planning for effective sprint planning and setting a realistic and achievable sprint goal.

- Maintains a risk register & actively engages with all areas in the organization to help the team remove blockers.

- Update the Agile playbook with the latest scrum guide and best practices. Cosmos Holidays, Crawley Scrum Master Jan 2010 – Dec 2012

- Improved team velocity by incorporating capacity planning into sprint planning sessions.

- Facilitated more agile adoption retrospectives for the organization with the leadership and guided teams with the outcome resulting in enhanced performance.

- Removed obstacles for the team by escalating an issue to leadership resulting in early delivery of customer issue solutions.

- Supported release train engineers, and facilitated all scrum meetings whilst driving core values out of every meeting.

- Supported the Agile office deliver agile training (SCRUM) to newly formed teams to ease their transition through the four phases and coaching on agile principles and roles.

- Encouraged BDD and coached them on the implementation with the aid of short seminars and sharing some materials or information the team may find useful. We agreed to track progress via our quarterly squad health retrospective.

REFERENCES

Available on request

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