PROFESSIONAL SUMMARY

Dedicated professional with history of meeting company goals utilizing

consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

WORK HISTORY

Hairstylist, 03/2018 to Current

Great Clips Salon - Lafayette, CO

Manager, 04/2011 to 03/2016

Holtzman Enterprise - Westminster, CO

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CONTACT

Address: Westminster, CO 80031

Phone: 303-***-****

Email: adtayf@r.postjobfree.com

SKILLS

SHENEA ROMERO

• Answered phone calls and emails to schedule client appointments. Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

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Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

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• Helped clients achieve desired looks for daily wear. Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

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Suggested treatments and styles to suit customer appearance and fashion choices.

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• Offered professional cuts, styles, and other services. Used scissors, trimmers, clippers, razors and brushes on customers to create a style.

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Studied advanced techniques to develop proficiency and better serve customers.

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Offered exceptional service and support to walk-in and scheduled customers.

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Scheduled employees to maintain adequate coverage during business hours.

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Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.

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Handled employee scheduling and coverage needs during business hours.

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Provided staff coaching, mentoring and consultation to enhance performance and professional development.

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• Built business through commitment to excellent customer service,

• Customer Consultation

• Appointment Scheduling

• Payment Processing

• Supply Ordering and Maintenance

• Relationship Building

• Hair Cutting and Trimming

• Clipper and Trimmer Operation

• Creativity and Originality

• POS Terminal Operation

• Data Entry

• Product Sales

• Order and Refund Processing

• Issue and Complaint Resolution

• Building Customer Trust and Loyalty

• Responding to Difficult Customers

• Understanding Customer Needs

• Inventory Management

• LiveChat Messaging

Establishing and Maintaining

Customer Relationships

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• Excellent people skills

• Client Service

• Product and service sales

• Self-Motivated

• Teambuilding

• Excellent Communication

• OSHA guidelines

• Data Entry

EDUCATION

High School Diploma, 05/2009

Vantage Point - Northglenn, CO

Cosmetologist, 12/2010

Empire Beauty College - Arvada,Co

resulting in customer loyalty and retention.

• Oversaw salon employee performance, facility cleanliness and sales.

• Controlled inventory by tracking expenses, purchases and shelf stock.

Contact this candidate