APRIL LOWMAN

Dayton, OH *****

937-***-****

adtaxo@r.postjobfree.com

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Dedicated Customer Service Representative with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Versatile Individual accomplished in coordinating programs and leading independent projects. Skilled in reviewing and improving office processes to reduce errors and inefficiencies. Collaborative team player with strong communication and time management abilities. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Strong Organizational Skills

Multitasking and Time Management

Verbal and Written Communication

Professional and Courteous

03/2018 to Current

BILL'S TREE SERVICE

Xenia, OH

Administrative Assistant

Prepared and prioritized calendars and correspondence. Maintained accurate department and customer records. Scheduled appointments, meetings and events for management staff. Automated office operations by managing internal and external customer correspondence, record tracking and data communications.

Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls. Answered phones to direct callers, schedule appointments and provide general office information. Greeted visitors or callers to handle questions or direct to appropriate staff. 09/2013 to 03/2015

DCI - DC INTERIORS

Lawrenceburg, OH

Secretary

Coordinated communications, taking calls, responding to emails and interfacing with clients. Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Assisted with accounts receivable and accounts payable functions. Sent and distributed mail and parcels.

Created and updated spreadsheets to track and report data. 03/2008 to 12/2010

ROOSTER'S WINGS, ROOSTERSWINGS.COM

Xenia, OH

Head Bartender

Handled complaints and disputes from customers to promote customer satisfaction. Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.

Upsold customers from shelf to premium brands to help boost sales. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.

SUMMARY

SKILLS

EXPERIENCE

Offered seating and other special accommodations to customers according to preferences and dining area volume.

Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs. 02/1999 to 08/2001

ANTHEM BCBS

Dayton, OH

Customer Service Representative

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Demonstrated excellent communication skills in resolving product and consumer complaints. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

ASSOCIATE OF APPLIED SCIENCE: COOPERATIVE BUSINESS EDUCATION 05/1997 Greene County Career Center, Xenia, OH

HIGH SCHOOL DIPLOMA 05/1997

Xenia High School, Xenia, OH

SOME COLLEGE (NO DEGREE): MENTAL HEALTH TECHNICIAN Sinclair Community College, Dayton, OH

EDUCATION AND TRAINING