Front Desk Manager Assistant
Resume:
DIAMOND
SHEPARD
BigDiamond****@gm
ail.com
Washington, DC 20001
Seasoned Property Manager Assistant with excellent organizational and problem resolution skills. Over 10 years of experience in property management industry. Committed to maintaining solid tenant relationships and helping tenants follow lease terms.
Being in the field of hospitality for the last 10 years I know I can meet up the requirements and
responsibilities of your company. I can offer one of the best attentive service and my best knowledge to your guest and can assist them for any information.. I am a service oriented person, attentive to the needs of the guests and can maintain a positive attitude for my work. I am very much available for a personal interview wherein I can discuss my past experience and future goals and also learn about your company
PROFESSIONAL SUMMARY
NVT Staffing - Property Management Assistant
Leesburg, VA • 09/2022 - Current
HireOne Staffing - Concierge
Washington, DC • 06/2022 - 10/2022
WORK HISTORY
Managed maintenance and custodial staff of NVT
Staffing.
•
Greeted approximately 1000 prospective tenants
weekly.
•
Communicated regularly with key on-and off-site
tenant contacts to achieve satisfaction with facility and services.
•
Handled tenant complaints promptly and
appropriately, calling in repairmen and other support services.
•
• YARDI Fluent
Maintained front desk's concierge book to provide
visitors with access to relevant local information.
•
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
•
SKILLS
• Customer Experience
• Cash Handling
• YARDI FLUENT
• Concierge
• Hospitality
• Running Guest Errands
• Item Pickup and Delivery
• Guest Communication
• front desk
• property management
• retail sales
Crossland High School
Temple Hills, MD • 06/2012
High School Diploma
EDUCATION
• Honor Roll
• Completed AP course in
Computer Science
• 4.0 GPA
Ssi Protection - Security Guard
Alexandria, VA • 11/2020 - 09/2021
Panera Bread - Cashier Assistant Manager
Washington, DC • 02/2018 - 03/2021
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
•
Answered customer telephone calls promptly and
appropriately handled needs.
•
Retrieved mail, packages and documents on behalf
of guests, promptly verifying receipt and arranging for pickup or transmittal.
•
Greeted guests professionally and courteously to
cultivate welcoming atmosphere while making safety top priority.
•
Patrolled and monitored premises in company
vehicle, on bicycle and by foot.
•
Secured premises and personnel by patrolling
property and monitoring surveillance equipment.
•
Checked identification of persons entering and
exiting facility to eliminate unauthorized visitors.
•
Responded quickly to incidents and assessed active situations for security concerns.
•
Remained calm, assertive and mindful to think
critically and problem solve during stressful situations.
•
Quickly and accurately counted drawers at start and end of each shift.
•
Built positive relationships with customers to increase repeat business.
•
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of
consumer preferences.
•
Oversaw employee performance, corrected
problems and increased efficiency to maintain
productivity targets.
•
Coached employees and trained on methods for
handling various aspects of sales, complicated issues and difficult customers.
•
Operated cash register for cash, check and credit
card transactions with excellent accuracy levels.
•
• Worked flexible schedule and extra shifts to meet Montana Recreation - Front Desk Associate
Washington, DC • 01/2013 - 06/2015
business needs.
Maintained cleanliness and organization of front desk area.
•
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
•
Answered multi-line phone system to respond to
inquiries and transfer calls to correct departments and personnel.
•
Greeted guests at front desk and engaged in
pleasant conversations while managing check-in
process.
•
English
LANGUAGES
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