Customer Service Sales Associate
Resume:
Kathleen Ugalde
Los Angeles, CA, 90065
*********@*****.***
OBJECTIVE
To obtain an entry level position in the beauty industry that will allow future advancement for my career (As Soon As Possible)
EDUCATION
Kut Er’ Dye Salon
Owner/Stylist March’18- Present
Aveda Institute
Cosmetology March’16- Jan ‘18
Glendale Career College, Glendale, CA April ’11-September’11
Medical Assistant Diploma
Glendale Community College, Glendale, CA Spring’09 – December’09
Major Undeclared
Abraham Lincoln High School, Los Angeles, CA September’05-October‘06
High School Diploma
RELEVANT EXPERIENCE
Cafe NELA Feb’17-June-‘19
Bartender
Responsible for night shift, preparing my floor for work
Keeping my stations clean, attending customers at bar
Very fast paced environment with a variety drink menu
Managed POS system and ensure great customer service to our guests
Booked bands and promotd local shows to help the venue
Shutting down, restocking, cleaning, and preparing for the next shift
Spitz December’16-April’17
Front of House/Cashier
Providing excellent customer service to guests and excellent leadership to employees
Enforce and monitor all health, safety, and sanitation standards in their area
Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained
Responsible for daily deposits, and the correct operation of the POS systems
Balancing of all daily and nightly cash drawers and POS
Serve drinks, expedite food,
The Chairman May’16-September’16
Front of House/Cashier
Main cashier
Greet customers with a warm-inviting smile
Introduce new customers to different food options on menu
Keep the front of house clean, restocked, swept, mopped, etc
Expedite food, confirm phone and delivery orders
Provide excellent communication skills, multitasking
Los Angeles Zoo March14, 2014-March’15
Visitor Services/Cashier
Provide excellent customer service to ensure guests needs are met
Solve billing problems and handle customer inquiries; work efficiently to achieve excellent food service
Responsible for handling cash daily
Responsible for inventory reporting to ensure products are replenished
Responsible for ensuring specified location is properly maintained
Responsible for keeping work stand clean and stocked throughout the day
Selected to work special events based on performance
Answer all guests questions or concerns about the park grounds
Hot Topic Nov 16, 2014-September’15
Sales Associate
Provide excellent customer service to customers to ensure their needs were met
Daily focused on store presentation, assisting on display of merchandise
Help with customer transactions during peak hours
Educate customers on current promotions and promote online accounts for customer loyalty
Successfully up sell merchandise based on customers interests
Able to multitask and provide several services in a fast pace environment
Holmes Chiropractic December’11-February’12
Therapy Assistant
Interview new patients on medical history and health
Prepared and applied therastim stimulator on patients muscles
Prepared and performed therapeutic therapy on patients tissues and body parts
Assisted patients to therapy machines for directed time
Cleaned rooms, supplies, machines, restocked therapy supplies
Scheduled patients visits, filing, verified insurance coverage, close office on specific days
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