Lisa Mcculloch

Receptionist / Front Office Assistant

Greenville, TX 75402

adtawy@r.postjobfree.com

+1-469-***-****

I have been working in Plano. I recently moved to Greenville, TX. I need to find a job closer to home, especially with the gas prices being so high. I am sad to say my last day with Dr. Torres was on September 7. I am seeking other employment opportunities around the Greenville, Royse City and Rockwall areas.

Authorized to work in the US for any employer

Work Experience

Medical Receptionist

Louis A. Torres Jr.,M.D. Internal Medicine - Plano, TX November 2021 to September 2022

DUTIES AND RESPONSIBILITIES:

• Answers and transfers patients calls in a pleasant manner with the ability to problem-solve in a tactful manner; ability to prioritize calls with regard to taking messages when appropriate; routing to a staff member or communicating directly with the providers.

• Schedule appointments, cancel appointments and reschedule appointments

• Post appropriate notes in patient charts

• Check insurance eligibility and patient information; insure all documentation is scanned into the appropriate section of the health record.

• Compilation of daily cashier duties which include the posting and collecting of patient payments, copayment and medical record payments.

• Check in patient after completing the appropriate document verification.

• Check out patient and scheduled follow-up appointments, lab appointments and annual wellness visits.

• Operation of fax machine to include sending medical records, referrals, etc.

• Operation of scanners to include health record documentation of patient insurance cards, drivers license, patient demographics and medical documentation provided at checkout.

• Operation of copy machine

• Confirm next day appointments; verify appointments meet clinical template requirements.

• Communicates effectively and professionally with other physician offices when requesting or submitting patient information under HIPAA guidelines

• Follow HIPAA guidelines

• Reviews and ensures all packets, patient forms and regulatory guidelines are completed by patient

• Clean and straighten waiting room as needed

• Returned mail call backs

• Follow the opening procedures for the beginning of the day

• Follow the closing procedures for the end of the day

• Complete the clinic daily count sheet at the end of the day

• Prepare new patient packets and annual wellness packets

• Ensures shipping and receiving of postal, courier packages are addressed to staff or departments

• Assure high standards and courtesy in customer service to all patient

• Communicate effectively and professionally with patients during times of delay Floater / Driver / Receptionistp

Wellness Care Center - Garland, TX

January 2019 to July 2020

A Floater Receptionist / Driver

Fill in for the Receptionist when and wherever needed. Scanning documents for patient files.

Insurance verification and authorizations.

Pick up and take home patients for their therapy appointments. Keep up with company vehicle registrations and inspections.

• Greeted patients

• Checked in/out patients

• Took phone calls, took messages

• Made copies and scanned documents

Sales Clerk/Cashier

Cowboys Cleaners - Fate, TX

September 2010 to January 2019

Greeted clients with a smile and wonderful attitude, entered detailed clothing description into the computer, analyzed

garments for stains, repairs, etc., kept the storefront clean and presentable, racked completed clothes on the conveyor and helped other employees as needed. For the last 2 years I have been filling in when needed. Child Nutrition Worker

Royse City I.S.D - Royse City, TX

September 2010 to September 2017

Followed food and safety policies and procedures, accountable for daily production of breakfast and lunch, food presentation, measured and controlled portions of food served, recorded temperatures twice daily of the warmers, cooler, freezer, and dry storage, Recorded temps of food served before, during, and after a meal, communicated with co-workers, students, teachers, and parents in a friendly and professional manner,

entered money into students and staff's accounts, assisted with care, cleaning, and storage of food items.Prepare

food for students. Documented times and temps. Follow recipes provided. Education

Certificate in Word Processing

American Institute of Commerce - Dallas, TX

September 1987 to May 1988

Diploma in Health Occupations Cooperative Training North Mesquite High School - Mesquite, TX

August 1982 to June 1986

High school diploma or GED in Health Occupations

North Mesquite High School - Mesquite, TX

August 1982 to June 1986

Skills

• Medical Receptionist

• Insurance Verification

• Medical Office Experience

• Medical Scheduling

Certifications and Licenses

Driver's License

Additional Information

Though its been a few years, I do have experience working in a medical office. I worked for 2 Family Practice Physicians that were D.O.'s(apx.4 years), an internal medicine physician M.D. (apx 3 years), and a company called TruCare Health Services, a Physical and Occupational Therapy Company(apx. 3 years). I also worked for a company called Promed Solutions in Forney for a year. This was a anesthesia billing company

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