Service Representative Customer

My name is Randy S. Dailey,

Below are my credentials

EMAIL: *********@*****.***

PHONE: 614-***-****

POSITION:

Office Admin, Accounting/Bookkeeping, Customer Service.

YEARS EXPERIENCE:

I have over 30 years of customer service experience. I enjoy working with people and am a team leader. I can work well in groups and teams and also I can work independently. I am able to multi task and I know how to use various company computer equipment. I am eager to learn and am willing to be trained to work in your office. I can make a difference in your company. I know how to talk to customers over the phone and in person. I know how to listen and resolve problems. I have many years of answering escalation phone calls. You will be happy and glad that you hired me. Thank you!

RESUME:

RANDY S. DAILEY

Pataskala, Ohio

Cell: 614-***-****

Email: *********@*****.***

QUALIFICATIONS SUMMARY/PROFILE:

Experienced in Professional Customer Service and Data Entry for over 30 years. Ability to answer phones, actively listen and solve problems while multitasking using clerical office equipment. Capable of starting a work flow and completing all assignments in the allotted time requested. Believing strongly in the ability to maximize, prioritize and simplify all work functions meeting any and all deadlines. I follow all rules for confidentiality and follow all rules of compliance. I have the ability to work and lead in a group or team. I have the ability to solve problems and provide reports for any projects that I am involved in.

PROFESSIONAL AND PERSONAL VALUE OFFERED:

Strong skills in answering phones while actively listening. ● Ability to update customer accounts and profiles for processing. ● Ability to work on multiple projects and produce updated information. ● Ability to react on company guidelines. ● Ability to work with customers and help with their needs. Attention to detail such as client information and successful follow through with appointments. ● Knowledge of and ability to work efficiently in Micro Soft Office, Multi telephone, copier, fax, various company computer software, as well as proficient in Word, Outlook and Excel.

Pilot Travel Station:

Cashering, open sales drawer, close sales drawrr, wait on customers and ring up orders. Assist customers with cash advances snd check cashing. Assist with cleaning as needed.

PALMETTO GBA, MEDICARE, MEDICARE SECONDARY PAYER:

Customer Service Representative. Medical Service Representative, Subrogation Department. Respond to large employer correspondence, updating client profiles and providing new balances. ● Sort incoming mail, sort checks, apply cash to reports and updating accounting screens. ● Provide emails to staff updating new procedures or changes to policy. ● Process refund requests and apply new balance ledgers for employers. ● Research information from CMS, (Centers for Medicare and Medicaid Services), request copies of explanation of benefits from third parties, larger employers, providers and insurance companies. ● Research all documents from other parties such as attorneys, providers, insurance companies, and other departments of Medicare. ● Composed a variety claim documents such as ICD-9 codes with Medical Necessity forms received from providers and insurance companies. ● Retrieve explanation of benefits from companies regarding medical claims processed for retired workers. ● Worked closely with staff on meetings and updates on incoming mail and updated policy and procedures. ● Transcribed daily reports on all phone call types while updating client databases. *Follow all compliance and policy and procedures. Follow all guidelines of the HIPPA guidelines.

REDEMTECH / MICROSOFT:

Customer Service Representative. ● Scheduled computer equipment returns for large confidential clients. ● Call Center answering multi line phone, outbound calls and incoming calls from prospective clients. ● Composed training materials for new employees and trained on telephone and appointment system for computer equipment returns and telephone log sheets. ● Send updated telephone type sheets on excel spreadsheets compiling telephone call types and computer equipment returns to supervisor for review by the end of the day. Follow all compliance and confidentiality and policy and procedures.

HARRY AND DAVID / 1800FLOWERS.COM:

Answer incoming phone calls from customers and clients. Handle large business accounts. Establish business accounts. *Answer and reply to incoming emails from prospective clients. *Return phone calls to clients and large businesses. Work on large work loads and solve problems in the work queue. *Answer phone escalations and resolve complex issues for customers needing assistance with delivery and order issues. *Track packages and customer orders. Meet team goals in a timely manner.

PROFESSIONAL DEVELOPMENT:

Licking Heights High School, Pataskala, OH.1990 – 1992. Diploma achieved. Junior and Senior Business Education, General Office and Clerical, Received Certificate, 1990 -1992.

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