Center Representative Call
Resume:
Alena Donald
*******@****.*** • 205-***-**** • Troy, AL
EDUCATION Expected Graduation: May 2023
Bachelor of Science in Social Work
Troy University, Troy AL
EXPERIENCE November 2021-Present
Call Center Representative
CGI, Troy, AL
●Answer or make calls to clients to address their needs
●Manage and resolve customer complaints
●Maintain professionalism and strong work ethic
Cashier September 2019-March 2021
Harbor Freight, Troy AL
●Operated cash registers, handled money, and gave correct change
●Performed work activities such as cleaning, greeting customers, and stocking shelves
●Performed store open and closing activities
Salesclerk May 2019- August 2019
Thrive Boutique, Hoover AL
●Provided customer service by greeting and assisting the customers
●Performed work activities such as cleaning, greeting customers, and stocking shelves
●Monitored sales activity so that the customers receive satisfactory service
ACTIVITIES AND LEADERSHIP POSITIONS March 2019-December 2021
Director, Relay for Life, Troy AL
●Directed a committee of 34 members to plan the events/reach goals
●Raised 1,720 for the Breast Cancer Walk to the American Cancer Society
●Conducted outreach for prospective donors, survivors, and past volunteers
Committee
University Activities Council, Troy AL August 2019-2021
●Completed volunteer work/community involvement
●Assessed ideas for social activities on campus
●Created fun experiences and future community leaders
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