Patient Care Technician

KIANA L. WELCH

* ********* ****** ************, ** 72076 · 501-***-****

************@*****.***

Dedicated Good customer service representative focused on promoting customer satisfaction and contribute to company success. Proven ability to establish excellent rapport with patients. Reliable, serviced focused nursing professional with excellent patient care and charting skills. Assessment of incoming patients. Very detail oriented and great record keeping. Compassionate and technically skilled in attending to patients in diverse heath care settings.

EXPERIENCE

JAN 2007- JUNE 2010

MARKET STRATEGIES INC- CUSTOMER SERVICE REPRESENTATIVE

DAILY SATISFACTION SURVERYS FOR AT&T CUSTOMERS WHO HAS RECENTLY HAVE RECEIVED ANY NEW SEVICE REQUEST WITHIN TE LAST 30 DAYS.

JUNE 2010 – SEPT 2015

FLOATER/ CLASSROOM ASSISTANT, Kareer Kids Child development Center

Preparing the physical environment of the classroom for lessons. Ensuring that the teaching materials are ready for use. Helping teachers to plan lessons. Often providing teachers bathroom and lunch breaks. Assisting school age children with their daily homework needs.

SEPT 2015- NOV 2018

LEAD CLASSROOM TEACHER, My child’s 1st school

Daily interaction with children, preparing snacks, teaching the curriculum which has been provided by the director. Evaluating the student’s development and physical well-being.

October 2019- Present

Heritage Company- Customer Service Representative/ Charity Fundraiser

Outbound calling to raise funds for various charities Leukemia, Special Olympics and many more.

Feb2020- Present

Baptist Health LR- Food service worker

Performs a variety of activities related to the assembly and service of food. Operates ware washing equipment. Ensures sanitation standards are met in the department based on regulatory requirements.

September 2021- Present

Baptist Health NLR- Patient Care Technician ICU, Critical Care and Acute Care

Responsible for assisting clinical team members by performing a variety of duties for patients within the patient-focused care system and under the direction/supervision of a registered nurse. Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality control, quality improvement, and equipment maintenance. Performed frequent lab draws, EKG, and daily hygiene care for all patients

EDUCATION

MAY2003

GPA 2.9

HIGH SCHOOL DIPLOMA, PENNFOSTER

FEB 2016- CURRENT

University of Phoenix

GPA 2.8

SKILLS

12 EKG leads

Nursing Skills

Customer Relations- Vital signs and patient monitoring

Foley Champion

Patient Care and safety

Lab Draw Phlebotomy

COMPUTER SKILLS

Microsoft Office and Outlook

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