Member Team Customer Service
Resume:
Paula Shanks
Union City, GA *****
**************@*****.***
I am a very dependable person and love to learn new things and work very hard to get work done! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Popeye's Restaurants - Union City, GA
July 2021 to Present
• Managed a group of team members
• Oversaw day to day restaurant operations
• Opened and closed restaurant
• Made bank deposits and Handle Large Amounts of Cash
• Provided excellent customer service to all guests in a timely manner
• Managed daily reports of transactions
• Trained new employees on restaurant processes and procedures
• Enforced company policies and procedures
Quality Control Inspector
Smart solutions - Fairburn, GA
February 2020 to July 2021
I am Responsible for doing inspections on product before picked, during processing, packing and after completed. I make sure the items are correct in quality and quantity. If a error is found i present it to lead and supervisor, document it. Weekly I send reports to directors of all departments. Papa Johns insider and driver
Papa John's - Forest Park, GA
April 2019 to January 2020
I started off as a driver, as a driver I was responsible for checking the order and packing it up properly to save heat, then i would deliver pizza in a timely manor. As a insider I was responsible for taking orders submitting them and at times make them. I was trained to top and cut the pizza as well as other menu items. Housekeeping
Ritz Carlton Atlanta - Atlanta, GA
January 2019 to June 2019
I was responsible for a active board with 10-16 rooms that I had to clean on a luxury standard. Follow guidelines and regulations on Hotel standards and state. Work as a team player Lead Server/Trainer
Red Lobster - Jonesboro, GA
March 2016 to November 2018
Responsible for training all new hire servers, Handling large amounts of cash, leading shift with a clean uplifting short meeting for goals, checking servers in and out of shifts. Greet and serve every guests to the best of my ability
Sanitation/Inventory
Excel Logistics - Union City, GA
April 2015 to September 2017
Sanitation-I was responsible for cleaning up all spills, removing broken wood from pallets, empty trash and clean bathrooms
Inventory- I worked upstairs in office finding mistakes in warehouse throughout system report them back to supervisor so that problem can be resolved and merchandise was in correct bay damaged out correctly. If the same operator kept making same mistake I had to red flag them so that supervisor could handle it accordingly.
Popeyes manager
Popeye's Restaurants - Decatur, GA
May 2012 to October 2015
I was responsible for a 6-10 Crew Shift, A 35 Crew Member Team. I was responsible for making schedule for entire store excepts in a certain manor to make sure it fits the guest needs as well as making sure labor cost stays in the positive. Inventory nightly, making sure Crew is set up for success to deliver great customer service. Last but not least I was responsible for a Large amount of cash and making deposits according to rules
Education
High school or equivalent
Skills
• Housekeeping
• Cleaning
• Filing
• Customer Service
• Time Management
• Excel
• Word
• Cleaning Experience
• Management Experience
• Communications
• Hospitality
• retail sales
• Warehouse Experience
• Forklift
• Pallet Jack
• Materials Handling
• Packaging
• RF Scanner
• Reach Truck
• Supervising experience
• Computer literacy
• Basic math
• English
Certifications and Licenses
driver's license
Forklift Certified
Present
Assessments
Workplace English — Expert
July 2019
Understanding spoken and written English in work situations. Full results: Expert
Warehouse associate — Highly Proficient
January 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Warehouse associate — Highly Proficient
January 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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