Morning

Sandy A Magan

C: 707-***-**** E: ********@*****.***

Summary

Eager to leverage a diverse range of talents in a new and engaging professional setting. Education

Diablo Valley College – Pleasant Hill

Catering Operations & Food Truck Entrepreneur -

Certificate of Completion

Summer – 2022

Coursework: Wine Pairing, Hospitality, Safety and

Sanitation

The Art Institute of California – San Francisco

Associates Degree in Graphic Design

Graduation December 2000

Coursework in Graphic Design and Marketing

Food Hospitality/Certifications

Hops & Scotch/Cook

Levy Restaurants (Levi’s Stadium)/Line Cook

Gotts Restaurant/Beer & Wine Bartender, Cashier

DVC Catering/Prep Cook, Cook

Merrill Gardens/Prep Cook. Dishwasher

Harassment Prevention for Supervisors – Feb 2022

ServSafe California Food Handler – Aug 2021

CPR/AED Certification – Aug 2021

TIPS/RBS Certification – Oct 2022

Job Experience

Operations Manager, Bowlero 08/2022 to Present

Chula Vista, CA

• Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints

• Continually hone our operational execution; schedule staffing levels to meet your center’s needs and maximize the guest experience

• Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)

• Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues

• Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity

• Oversee the management and growth of your center’s Food & Beverage program; provide ongoing training and supervision of your center’s daily F&B operations to ensure our corporate initiatives and standards are executed consistently

• Recruit, hire, train, and schedule a talented team of hourly center staff General Manager/Operations & Admin Manager, Bio-One East Bay 06/2020 to Present Remote

• Responsible for profitable growth and expansion of the business throughout the Bay Area.

• Owns direct responsibility for building our book of business, building ongoing relationships with businesses in surrounding Bay area counties.

• Maintain growth of the business through generating strategic plans and marketing campaigns both in-person and digital social media mediums for public awareness.

• Utilizing knowledge in remediation to identify key factors for thorough and accurate estimates.

• Spearhead estimates, sales and negotiations with a yearly expectations and goals in revenue.

• Critical everyday multi-tasking, troubleshooting, and organizing in jobsite logistics.

• Built, cultivated, hired, trained, led and mentored an all-star team of remediation technicians.

• Maintain key inventory for supplies, P&L reporting for revenue reporting.

• Responsible for building trust with all clients providing exceptional customer service Manager on Duty, ClubSport San Ramon 08/2021 to 04/2022 San Ramon, CA

• Responsible for opening gym procedures and equipment

• Monitors class schedules and staff duties

• Maintain steady flow of the operating functions throughout the gym.

• Utilizing knowledge in all facets of the gym and operations.

• Spearhead hospitality, customer service, troubleshooting and everyday multi-tasking. General Manager, Row House 05/2019 to 04/2020

Walnut Creek, CA

• Implement sales process to schedule prospects into introductory classes

• Built and trained an All-star team, responsible for staff and class schedules

• Cultivate studio morale with changing daily operations, maintaining a positive, boutique environment

• Hire/Manage all instructors at the studio

• Independently make decisions related to high level customer service and hospitality

• Maintain cleanliness and organization of the studio

• Enforce studio policies and procedures

• Schedule and participate in networking/community events and studio promotions

• Strategically manage social media and marketing campaigns to generate leads for the studio Facilities Manager/Assistant Studio Manager, Flywheel Sports 09/2015 to 08/2018 Walnut Creek, CA

• Financial accountability for studio budgets/operating costs and P&L management.

• Responsible for all Flywheel technology, sports bikes, audio equipment, and general facilities.

• Anticipated all studio needs and maintained all inventories of supplies throughout the facility.

• Identified, executed, and led in marketing and event coordination.

• Supported multiple locations in the bay area, assisted and arranged special events and training.

• Responsible for recruiting, maintained training protocols to train and build an all-star team.

• Created plans for sales encouragement, oversaw team communications regarding everyday routines for our studio and staff, streamlining company policies while building a community.

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Office Manager/Legal Assistant, Dietz, Gilmor & Chazen 10/2007 to 07/2015 San Francisco, CA

• Assisted Managing Attorney with individual office projects, office events and oversaw a staff of 6 Attorneys and 8 Legal Assistants/staff.

• Responsible for all office hiring procedures, training as well as office morale.

• Scheduled/Rescheduled calendar events, appointments, and all travel needs.

• Utilized and managed an active diary system to assist with proper file maintenance.

• Communicated effectively and courteously on a daily basis with all parties within the case as well as being point person for IT troubleshooting.

• Handled legal documents and forms, complying with policies and procedures to file with 7 Workers’ Compensation Appeals Boards.

• Responsible for new layouts and build-outs to maintain space in the office

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