Matthew Sutton

Automotive Service Manager/Director,Lead Mechanic/Assistant Transportation Manager,

Support - IT EOC

Noblesville, IN 46060

adtast@r.postjobfree.com

+1-812-***-****

Authorized to work in the US for any employer

Work Experience

Service Manager

Napleton Hyundai / Genesis of Carmel - Indianapolis, IN July 2021 to January 2022

Oversee daily operations of the service department and 16 personnel. Responsible for reporting technician hours flagged, productivity, warranty claims, customer service and all equipment. Accountable for P&L statements, forecasting, training, hiring, firing personnel. Multi-Store Manager

MIDAS - Frankfort, IN

May 2021 to July 2021

Oversee daily operation of two Franchise Midas locations. Hire employees, inventory, P&L, sell repairs to customers. Responsible for end of day reporting, cash drawer, expense management, bank deposits. Service Manager

JDByrider - Kokomo, IN

July 2014 to November 2020

Oversee daily service department operations, personnel, equipment, vendors, parts and all customer invoices. Help owner at car auction to pick out vehicles to purchase. Current CSI index score 4.7 and 5.0 for the month. Dealer rater score 4.9.

Lead Mechanic/Assistant Transportation Manager, Support IT EOC - Peru, IN

May 2013 to July 2014

46971. WL-11-5 DOD Contractor for DMS. Responsible for diagnosis and repair of vehicle fleet, which consists of buses, semi's trailers GM and Ford gas and diesel trucks. Oversee vehicle Mechanics, order parts, and train Reservists by giving hands on periods of instruction on vehicle diagnostics and repairs. Dispatch vehicles for vehicle operations and coordinate aircraft loading / unloading, including transporting passengers.

GM Certified Automotive Technician

Hubler Chevy Dixie Hwy - Bedford, IN

June 2011 to May 2013

47421. As a ASE Certified Master Auto Technician I was responsible for diagnosis and repairs of customers vehicles under warranty and customer pay. Also performed GM Certified inspections and repairs to the used car inventory along with other makes and models for sale on lot. Attended online GM training courses as required.

Lead Mechanic

Last Promoted

November 2008 to August 2010

11/2009; Temporary Employee Yes; Temporary Promotion Yes; GSS/ AECOM; AECOM Afghanistan, FOB: Altimur APO-AE 09364; Jerry Roshong ; 011*********; Contact Supervisor? No longer there. Perform all echelon maintenance repairs to HMMWV M1114-M1152A2, MRC149, M105A2, M101A3 trailers, MTVR MK23 7 ton Oshkosh trucks. MRAP Max Pro, MRAP RG31, LMTV, MTV, HEMMIT. 84 hours per week. Perform preventive maintenance, corrective maintenance repairs, limited technical inspections LTI, quality control inspections QCI, final inspections, diagnosis, order parts and replace parts as required. Read (DPR) daily progress report for parts status. Fill out fore cards for ordering parts, verify parts when received. Supervise mechanics.

Assistant Service Manager

Moore Buick, Pontiac, GMC. Marine Blvd - Jacksonville, NC May 2006 to November 2008

28540. Responsible for preventive maintenance and vehicle repairs for my customers while overseeing a five man GM Certified Auto Technician Team. Wrote repair orders, provided estimates of repairs and advised customers on the priority levels. Ordered parts, handled all sublets, arranged transportation and scheduled body shop repairs.

Vehicle Maintenance Shop Foreman/Safety/HazMat

Last Promoted - Baghdad

February 2005 to April 2006

GS-13-1; Last Promoted 06/2005; Temporary Employee No; Temporary Promotion No; Kellog, Brown& Root/Halliburton; Log Cap III Camp Victory North APO-AE09342; Camden Cox; 011-964-790-149-5299; Contact Supervisor? Yes. Hired as a Heavy/Light Mechanic to perform all aspects of repairs from scheduled preventive maintenance to engine replacement. Perform diagnostic analysis, a/c repairs and check for parts availability. Transferred to Camp Slayer, Iraq promoted to a Vehicle Maintenance Shop Foreman. To supervise 9 employees in the day to day operation of the vehicle maintenance shop, keep parts inventory, tool room inventory, contact missions, fill in for Dispatcher, perform vehicle repairs as needed, provided technical advised and assist Supervisor with daily tasks. Responsible for the Safety program and Haz Mat, quality control inspections (QCI), limited technical inspections (LTI) for a 3000 vehicle facility. Performed training classes on safety, quality control and was the fire warden for 50 employees. Promoted to Acting Vehicle Maintenance Supervisor at Camp Rustimyah Baghdad, Iraq. Responsible for all functions, DPR, fore cards, inventory control, Haz Mat, Parts, Deadline report, safety, quality control inspections. Reported to the Maintenance Manager via e-mail and camp manager during weekly meetings. On call 24 hours a day 7 days a week for emergencies. Service Manager

Buffalo Tire and Car Care - Jacksonville, NC

July 2002 to January 2005

28546; Duwayne Nelson; 910-***-****; Contact Supervisor? No longer employed with this company. Supervise Technicians, Tire changers, and Shop Foremen. Responsible for ordering parts, inventory of items, shop safety, and equipment, estimating repairs and selling additional repair work when needed. Assist Technicians during diagnostic repairs, test driving of vehicles, writing work orders, and assisting in repairs as needed. Responsible for store management, in the absence of supervisor. Inspect the work areas, ensuring all work practices are completed in a safe and accurate manner. Provide estimates and details of repairs needed to Navy Relief, loan institutions as needed. Service Manager

Padgett Toyota - Jacksonville, NC

May 1999 to June 2002

28546; Doug Padgett; 910-***-****; Contact Supervisor? Yes. Oversee the daily operation of the Dealerships Service and Parts Department. Responsible for 15 bay shop and all support equipment. Supervised all personnel within the department, to include Assistant Service Manager and Technicians. Maintained records, daily and monthly sales figures, monthly coupon mailers, and NC State Inspection reports. Handled all customer complaints and reviewed monthly operations with District Service Representative. Schedule schools for training of Technicians and ASM's. Required to write 35% of service repair order/dispatch workload. Assist Technicians with repair diagnosis, bulletins and road tests.

Shop Foreman/Dispatcher

Trent Olds, Cadillac, Buick, GMC Hwy - New Bern, NC November 1994 to May 1999

contact owner? Yes. Responsible for issuing work load between 12 GM Service Technicians, follow up on part orders, all sublets, flagging warranty time and customer pay labor time, billing out invoices to cashier.

Assistant Service Manager

Sale Auto Mall - Kinston, NC

August 1993 to November 1994

28501; Nick Burroughs; 252-***-****; Contact Supervisor? Yes. Responsible for managing a twenty- eight bay full service facility, in an accredited, Chevrolet, Buick and Geo Dealership. Supervised one

(1), Service Consultant and ten (10) Technicians. Duties included hiring and firing of service personnel, dispatched daily work load, wrote repair orders and made warranty authorization decisions. Authorized to handle all customer complaints for customer satisfaction, analyzed customer service surveys monthly. Estimated and sold additional repairs required and assisted Service Manager in daily tasks. Service Manager

Buffalo Tire and Car Care - Jacksonville, NC

February 1992 to August 1993

28546; son; 910-***-****; Contact Supervisor? No longer employed with this company. Supervise Technicians, Tire changers, and Shop Foremen. Responsible for ordering parts, inventory of items, shop safety, and equipment, estimating repairs and selling additional repair work when needed. Assist Technicians during diagnostic repairs, test driving of vehicles, writing work orders, and assisting in repairs as needed. Responsible for store management, in the absence of supervisor. Inspect the work areas, ensuring all work practices are completed in a safe and accurate manner. Provide estimates and details of repairs needed to Navy Relief, loan institutions as needed. Contact Supervisor

USMC - Camp Lejeune, NC

June 1987 to June 1991

as a Dispatcher, Line Chief, Embarkation NCO, Safety NCO, Parachutist, Forward Observer. Received two Meritorious Masts, Letter of Appreciation, Meritorious Corporal, 5th in NCO school, 1st in CG inspection, Jump school, gold wings, Sere school, Operation Desert Shield/Storm Veteran, Naval Gunfire school, Air lift load planners/Equipment prep courses.

Education

Engine machinist in engine machinist school

Coastal Carolina Community College - Jacksonville, NC 1998 to 1999

High School Diploma

Mitchell Senior High School - Mitchell, IN

1986

Skills

• Automotive service manager/director/supervisor/lead mechanic military (10+ years)

• Automotive Service

• Automotive Repair

• Automotive Diagnostics

• Suspension

• Brake Repair

• Dealership experience

• Management

• Auto service management

• Maintenance management

• Mechanical knowledge

• Hydraulics

• Microsoft Office

• Customer service

• Microsoft Outlook

• Freight Experience

• Alignment

• Vehicle Maintenance

• Time management

• Microsoft Excel

• Supervising experience

• Auto estimating

• English

• Leadership

• P&L Management

• Sales

• Microsoft Word

• Typing

• Inventory control

Military Service

Branch: U.S. Marine Corps

Service Country: United States

Rank: E-4 Corporal

December 1986 to June 1991

3 rd Recon Bn, 2nd ANGLICO

Commendations:

Sea service deployment, national defense, good conduct, navy/marine corps parachutist insignia, army jump wings, rifle and pistol expert, southwest asia, meritorious promotion ( Brig. General) RECON BN Okinawa, Japan

Certifications and Licenses

A.S.E. Certified Master Automotive Technician

1998 to July 2018

I have many schools and certifications with automotive equipment, fleet and air craft throught the years.

Secret Clearance

TS/SCI

Assessments

Customer focus & orientation — Highly Proficient

May 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Mechanical knowledge — Expert

January 2022

Understanding and applying mechanical concepts and processes Full results: Expert

Management & leadership skills: Impact & influence — Highly Proficient January 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

U.S.M.C Veteran 10 point Preference qualified

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