Customer Service Representative
Resume:
Receptionist/Customer Service
Cindy Clavel Ambitious person who upholds high ethical
standards in my profession. Who is highly
competent communicator skilled in multitasking
and effectively communicating with others.
Resourceful and committed to utilizing my skills
to further the mission of a company.
Contact
Address
Los Angeles, CA, 90022
********@*****.***
Skills
English fluency
Professional telephone
demeanor
Microsoft Office Suite
proficiency
Problem-solving
Work History
Security Guard
Intercon, Pasadena, CA
Answered alarms, investigated disturbances
and contacted law enforcement personnel to
escalate crises.
Checked and verified photo identification
prior to granting facility access.
Recorded observations and occurrences and
interviewed witnesses to complete and submit
incident report.
Completed full building and grounds patrols to
spot and investigate concerns.
Patrolled and monitored premises in company
vehicle, on bicycle and by foot.
2022-01 -
Current
Customer Service Representative
Ultimate Staffing, Lake Forest, CA
Answered customer telephone calls promptly
to avoid on-hold wait times.
Followed all instructions and
policies/procedures
Recommended products to customers,
thoroughly explaining details.
Recorded account information to open new
customer accounts.
Clarified customer issues and determined root
cause of problems to resolve product or
service complaints.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing
customer needs and resolving concerns.
2021-04 -
2022-01
Investigated and resolved accounting, service
and delivery concerns using outlook.
Security Guard/ Supervisor
G4S Secure Solutions, Santa Fe Springs/ San
Pedro, CA
Developed improved training methods with
focus on public safety and officer awareness.
Trained security workers on site-specified
procedures.
Advised security team and conducted
investigations of significant threats and loss or
misappropriation of assets.
Analyzed and investigated incidents alongside
functional management and security
supervisors.
Recorded incident reports with detailed
accounts of occurrences.
Managed schedules and complaints from
employees and client
Managed security staff rotation for position
coverage on breaks.
Completed full building and grounds patrols to
spot and investigate concerns.
Gathered information, identified and
implemented resolution, planned follow-up
and logged and filed incident report to
successfully manage complaints.
Greeted guests professionally and courteously
to cultivate welcoming atmosphere while
making safety top priority.
Secured premises and personnel by patrolling
property and monitoring surveillance
equipment.
Secured personal and company goods against
robbery, vandalism and illegal entry.
2019-05 -
2021-05
Receptionist
Service Steel Aerospace, Los Angeles, CA
2018-09 -
2019-04
• Handling numerous telephone lines that are
associated with multi-million dollar corporations.
• Greet walk-in customers and other visitors and
escort them to specific destinations
• Contribute to the security of the office by
helping to monitor visitors' access
• Obtain or send information or documents using
a computer, mail, or a fax machine
• Perform other administrative support tasks, such as keeping appointment calendars
• Copy, file, and maintain documents and
records:
Bill or Lading
Work Orders
Sales Orders
Purchase Orders Other Task as a Receptionist
Education
High School Diploma
COHS - Los Angeles, Ca
2014-12 -
2015-08
Contact this candidate