ASHLEY L. BOWENS

**** ******** **. *** *** – Greensboro, NC 27406 336-***-**** adtas3@r.postjobfree.com PROFESSIONAL SUMMARY

Business Administration Graduate with 6+ year’s Customer Service experience in a Remote Call Center and Quick Service Restaurant industries. Proficient in Prioritizing Tasks, Ensuring Customer and Satisfaction. Possess an Engaging and Professional demeanor and capable of navigating any environment and interacting with diverse individuals.

SKILLS

Microsoft Office Suite

Intuit Software Experience

Foundations of Business Finance

Strong Administration Skills

Word Processing/Presentation Skills

Astute Observation Skills

Excellent Time Management & Organizational Skills

Strong Multi-tasking Abilities

Experience in the manufacturing environment

Exceptional Customer Service Skills

EDUCATION

Associate of Applied Science Degree – Business Administration 5/2022 Miller Motte College – Online

WORK HISTORY

Call Center Representative (Remote) 06/2021 to Present Alorica Calling Center (Duke Energy) – Greensboro, NC

Directly deal with the customers by phone, email, chat responding to account and billing inquiries and adjustments, requests for service and other issues related to water utility services

Process and document receipt of customer payments via mail, online and the post cash receipts utilizing utility software.

Processes utility meter readings, connects/disconnects of service, customer inquiries regarding water consumption, leaks and service requests.

Prepare documents, data entry, and e-mail.

Manage the customers’ accounts; including set up the new account, utility billing, adjustments, finalizing account and any additional billing required.

Crew Member/Cashier 2/2017 – 3/2021

Arby’s – Gainesville, GA

Assisted customers with their food order and prepared quality food.

Provided excellent customer service.

Warehouse Assembly Worker 2/2014 – 2/2017

Kubota Manufacturing of America – Gainesville, GA

Safely and efficiently assembled product in accordance with work instructions.

Used specialized and approved tooling to perform standardized work and ensured product quality. Cashier 5/2008 -2/2014

Zaxby’s

Took and entered customer’s orders, handled payments and provided excellent service to guests.

Kept the dining room and other areas clean and sanitized.