Valerie F. Dawson

**** ******** ****

Moseley, VA 23120

adtaro@r.postjobfree.com 804-***-****

OBJECTIVE:

Seeking a full time position utilizing skills and abilities obtained through education and experience.

SUMMARY OF QUALIFICATIONS:

●Banking experience.

●Excellent customer service skills

●Punctual and dependable

●Critical thinking and communication skills

RECENT ACHIEVEMENTS:

●Received Employee of the month award in 2016

WORK EXPERIENCE

Customer Service Associate

Kroger Stores - Midlothian, VA September 2019 to Present

Customer service associate/cashier. Responsibilities include ringing up customer items, ensuring accurate money handling and excellent customer service. Greet customers and assist in finding items within store.

Customer Service Associate

Walgreens - Midlothian, VA

March 2006 to September 2019

Responsibilities included providing excellent customer service, cashier, stocking, insuring accurate pricing and signage and inventory control. Developed rapport with customers and provided assistance as needed. Provided assistance in other departments of the store as needed and trained new associates in store policy and procedures.

Cashier/Customer Service Associate

Food Lion - Midlothian, VA

March 2002 to March 2006

Responsibilities included providing excellent customer service, cashier, stocking, insuring accurate pricing and signage and inventory control. Developed rapport with customers and provided assistance as needed. Provided assistance in other departments of the store as needed and trained new associates in store policy and procedures.

Accounts Payable Clerk

Bon Secours - Richmond, VA December 1999 to January 2001

Processed extremely high volume of accounts payable documents for various medical vendors, researched accounts as required for any discrepancies. Prepared vendor payments twice weekly; handled inbound and outbound calls, providing excellent customer service.

Lead Medical Records Specialist

Medshares Infusion Group of Virginia - Richmond, VA October 1998 to July 1999

Maintained medical records insuring confidentiality. Prepared and organized files for storage according to state mandates. Received, recorded and filed billing payments. Notified office manager of missed deadlines by nurses of doctors’ orders as required by departmental policies.

Medical Records Processor

Johnston Willis Medical Center Homecare Central Va. - Richmond, VA April 1995 to October 1998

Responsibilities included set-up, filing and maintenance of patient’s clinical records and information, insuring confidentiality of record. Requested receipt of any missing documentation and logged all verbal orders for doctor's offices.

Accounting Clerk/Administrative Assistant

Columbia Johnston-Willis Hospital - Richmond, VA October 1993 to April 1995

Received and prepared incoming mail. Maintained accounts payable files and prepared payroll checks. Weekly cancelling of disbursement packages; assisted with Medicare write-offs.

Operations Specialist III

Nations Bank - Richmond, VA September 1990 to June 1993

Responsibilities included sorting, opening, photocopying, adding and depositing wholesale corporations payments into accounts. Notifying customers as requested regarding daily deposits and account balances via fax or telephone.

Remittance Processor

Crestar Bank - Richmond, VA December 1988 to May 1990

Responsibilities included processing incoming mail, compiled and collated each payment and recorded amounts received and customer balance.

Mailroom Clerk/courier

Dominion Bank - Richmond, VA December 1987 to December 1988

Compiled and collated all incoming departmental mail, delivered to various locations within bank.

Education

High school in General

Manchester High School - Chesterfield, VA September 1979 to June 1983

Skills

Customer Service (10+ years), 10-Key (10+ years) Accounts Payable (5+ years)

Additional Information

Experience in Accounts Payable, 10 key proficient, ability to process high volumes of payables for clients. Medical Record experience, excellent customer service.

Contact this candidate