Customer Service Care

Kyle Barker

**** *. ********** **. ******* AZ ***34 925-***-**** **********@*****.***

SKILLS: Exercise Program Design, Nutrition Programming, Exercise and Movement, Partner & Client Relationships, Social Networking, Leadership, Marketing Strategy, Social Media Marketing, Strategic Planning, Inside Sales, Public Speaking, Business Partner Relations, Research, Microsoft Office, Google Docs, Managing Partner Relationships, Team Leadership, New Business Development, Account Management, Program Management, Service Management, Event Planning, Money Management, Employee Engagement, Interviews, Team Management, Process Improvement, Problem Solving, High Achiever, Sales, Customer Satisfaction, Training, Strategy, Customer Relationship Management, Negotiation, Contract Negotiation, Team Building, Operational Excellence Passionate about solving Clients' challenges. Collaborative management style with strong leadership skills and ability to excel independently. Continuously strives to strengthen the business itself and develop all employees for greater success and growth.

EXPERIENCE

Training for Warriors Eastbay, Pleasanton, CA May 2012 - March 2020 Owner/Personal Trainer/Group Coach

● Develop and deploy marketing strategies through referrals and Facebook, organic and paid.

● Nurture and Schedule lead through a consistent phone call, text, and email follow-up.

● Develop and engage effective sales process with prospective clients

● Design group and individual training programs

● Develop effective nutrition strategies for individual clients

● Consistent client follow-up to ensure compliance and results are achieved

● Execute, monitor, and coordinate pricing for new clients and membership renewals for an existing client base

● Develop effective retention strategies and content that prove value and return on investment.

● Develop proactive retention strategies for any client that may terminate membership.

● Create more “WOW” customer service automation for the onboarding and experience of each client.

● Working and managing different internal and external software systems on a daily basis. (i.e. Acuity, Zoom, CRM, MS Office, Google Docs, etc).

● Create marketing content and manage social media accounts.

● Creating and updating daily structured client communication with existing customers to increase engagement.

● Manage all other employees

● Ensuring all trainer tasks are completed by EOD each day (announcements, referrals, handwritten cards).

● Assisting with outbound calls/reminders to prospects as needed from the Sales Manager.

● Managing/Coaching direct reports in customer care and communication.

● Responsible for billing and collections

● Managed all the KPI and financial reports

● Managing class schedule, make sure all classes have coaches

● Ensures all new hires are properly onboarded and trained.

● Collection and submission of payroll biweekly.

● Ensure all supplies are full and swag is in stock. Anytime Fitness, Pleasanton CA January 2008 - April 2012 Personal Trainer/Manager

● Nurture and Schedule leads through a consistent phone call, text, and email follow-up.

● Develop and engage effective sales process with prospective clients

● Design group and individual training programs

● Develop effective nutrition strategies for individual clients

● Consistent client follow-up to ensure compliance and results are achieved

● Execute, monitor, and coordinate pricing for new clients and membership renewals for an existing client base

● Develop effective retention strategies and content that prove value and return on investment.

● Develop proactive retention strategies for any client that may terminate membership.

● Create more “WOW” customer service automation for the onboarding and experience of each client.

● Working and managing different internal and external software systems on a daily basis. (i.e. Acuity, Zoom, CRM, MS Office, Google Docs, etc)

● Trained 30+ hours/week

EDUCATION:

Chabot College September 2004 - May 2005

City College of San Francisco January 2006 - May 2007 NASM Certification

TFW Level 1 Certification

Coaching Greatness

CPR/AED Redcross

Contact this candidate