Customer Service Import Manager
Resume:
Raoul Temam
**** ******* ****** #***, *** Francisco, CA 94109
********@*******.***
Extensive experience in the areas of Supply Chain, Operations, Inventory Management, Logistics, Forecasting/Demand Planning, Purchasing, and Distribution KEY COMPETENCIES
Supply Chain Management Distribution Operations Management Procurement Demand Planning MRP
Strategic Planning Inventory Management RFP/RFQ
Logistics Management Warehouse Management Cost reduction Vendor Management Co packer Management Team building 6/21 - 10/21 Senior Purchasing Manager Revolution Foods
Responsible for all aspects of Procurement, Warehouse Management, Inventory Management, and 3PL Management
Manager of 6 employees
Manage over 300 raw materials and packaging skus
Working on developing various SOPs and KPIs
Developing strategic sourcing plans for raw materials
System: Eatec
12/18 - 8/20 Director of Supply Chain Before Brands Inc.
Responsible for all aspects of Procurement, Logistics, Strategic Planning, Vendor Management, Inventory Management, and 3PL Management for baby food company
Worked closely with multiple co-manufacturers and co-packers
Managed over 100 raw materials and packaging skus
Developed Excel-based MRP system and inventory reconciliation tool
Developed tracking reports for Procurement and Logistics
Implemented KPIs (service level, inventory levels & turns, short coded product)
Developed strategic sourcing plans for raw materials
Reduced RM inventory levels by 25%
Total estimated savings: $200K
Systems: QuickBooks and Unleashed (in process of implementing NetSuite) 12/17 - 11/18 Logistics Manager Gimbals Candies (Bettera Brands) Note: Planned promotion to Director of Operations in Jan 2019
Manufacturer of Gummy Vitamins and candies
Managed a staff of 7 people
Responsible for all aspects of Logistics, Inventory Management, Warehousing, 3PLs, and Co Packing
Implemented KPIs (service level, inventory levels & turns) which we reviewed monthly with Management
Renegotiated contracts with carriers and 3PLs resulting in total savings of $100K
Created SOPs for all functions within Logistics/Warehousing and Inventory Management
System: SAP
12/16-10/17 Director of Operations Alter EcoFoods
Promoted from Purchasing Manager to this position 2 months after starting with AE while also continuing to manage all Purchasing functions
Managed a staff of 4 people
Dotted line responsibility of the Demand Planning Manager
Responsible for all aspects of Purchasing, Logistics, Inventory Management, Warehousing, Distribution, Co packing, Co Manufacturing, Imports, Quality Assurance, and Customer Service (order processing)
Implemented KPIs to track departmental performance (Service level, inventory levels & turns, short coded product) which we reviewed weekly with the Leadership team
Renegotiated warehouse contract resulting in savings of $75K annually
Developed strategic sourcing for freight, packaging, raw materials, warehousing, and co manufacturing
Created SOPs for all functions within Operations
Worked closely with the Demand Planning Manager, reviewed all forecasts, made recommendations for adjustments to forecasts, as necessary
Purchased all finished goods, raw materials, and packaging
Renegotiated rates with all vendors resulting in estimated savings of $100K
Sourced suppliers for raw materials and packaging for new skus
Worked closely with Swiss chocolate co man to ensure timely deliveries of orders
Reduced short coded product (reduction of 25% in 6 months)
Reduced inventory levels (15% reduction in 6 months)
Improved service level to customers (service improved from 97% to 99% in 6 months, due to reduction in out of stocks)
Systems: NetSuite, Valogix
2011 - 2016 Packaging &Freight Purchasing Category Manager Peet's Coffee
Managed and purchased packaging for all Peel's skus
Negotiated contracts with packaging and cup suppliers
Member of a multifunctional packaging cost reduction team to find alternative filmstructures
Managed various co packers for ongoing skus and special projects
Purchased finished goods such as flavored coffees, teas, and spices
Responsible for all aspects of freight costing including contract/rate negotiations (TL, LTLandsmall package), RFPs, and all related freight cost analysis, rate comparison analysis, freight optimization, freight cost reduction
Coordinated and managed seasonal programs (such as the Peet's Holiday Gift Program) by selecting co-packers through an RFP process
Managed various synergy projects for Peet's subsidiaries (packaging, freight, small parcel).
Saved $300K annually with UPS through contract negotiations.
Saved $600K annually through contract negotiations with cup/lid suppliers
Saved $300K annually by switching carriers used by our co-packers and suppliers. Saved $1M annually in freight and packaging for Peet's subsidiaries
System: Microsoft DAX
2006 - 2011 Materials/SupplyChainManager Kerry Ingredients Inc.
Managed a team of 15 people in the following areas: Supply Chain, Production Scheduling, Purchasing, Inventory Control, and Shipping/Receiving/Warehousing (Distribution).
Responsible for all Supply Chain functions, including: all production planning activities; raw material, packaging, and finished goods inventories; customer service levels, and improving overall efficiency in Supply Chain and Distribution.
Worked closely with Sales, Corporate Supply Chain, Operations, Customer Service, QA, R&D, and Manufacturing on new product development for successful launch and on existing products to ensure high customer service levels.
Created and chaired the following meetings: Aged inventory; Purchasing/Production scheduling; Distribution.
Implemented a number of new SOPs & processes, such as: weekly warehouse audits with warehouse sections assigned to each employee; damaged product procedure; product claims procedure
Developed performance metrics reports for inventory management, service levels, and cost reduction measures.
Improved customer service level from 92% in 2006 to 98% in 2010.
Reduced days' inventory from 25 days in 2006 to 16 days in 2010.
Reduced aged inventory by 50% and out of code inventory by 90%.
Reduced production downtime/improved production efficiency by 25%
Systems: MAPICS, DSS, Proclarity, Sterling TMS
Other employment:
1983-1994 & 2000-2006 DemandPlanning/Import Manager Mother's CookieCo.
Developed weekly forecast by sku for Production Planning, Purchasing, and Supply Chain.
Responsible for managing the forecasting software (Scope 45)
Leader of Supply Chain Teamresponsibleforfinishedgoods,packaging, and raw materials inventories for all three North American locations (US andCanada).
Managed relationships with co manufacturers in Europe
Systems: BPCS, Scope 45, Essbase
1997-1998 Consultant Keebler Co. (Nabisco)
Was given the task of reducing finished goods inventory level, improve order fill rate, reduce out of code, and develop physical inventory SOPs at a Los Angeles area distribution center.
Audited the Company's import SOPs and reviewed the contracts with ocean freight companies in order to determine potential cost savings
Lowered finished goods and out of code inventories by 75%. Improved order fill rate from 75% to 95%.
Developed physical inventory procedures and trained the staff in physical inventory taking. Enforced FIFO procedures.
Total savings:$5 million
System: SAP
Boston University Graduate School of Management
MBA in International Management. Graduated with Honors. Received an MBA Scholarship Boston University College of Liberal Arts
B.A. in Biology. Graduated Cum Laude. Dean's List
Bilingual: French and English
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