Customer Service Event Staff

Roy Garner

Richmond, CA 510-***-**** *.******.**.**@*****.***

Professional Summary:

Employment Skills

Retail Sales Skills

●Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.

●Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.

●Promoted customer satisfaction by [Action] and [Action].

●Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

●Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

●Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.

●Increased store sales by [Number]% by cross-selling complementary items.

●Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

●Offered coupons and special deals to increase quantity of customer spending [Number]%.

●Increased sales by [Number]% through suggestive selling and persuasiveness.

●Supported managers with organizing store and showcasing new items in eye-catching displays.

●Promoted brand through event marketing, demonstrations and sales.

●Answered questions about current promotions and resolved issues according to store policies.

●Proactively engaged shoppers, providing assistance and information on merchandise and product features.

●Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

●Completed all assigned training to stay updated on important policies and procedures.

●Provided every customer with professional and polite support for sales and service needs.

●Provided outstanding customer service to [Number] customers daily, increasing customer service feedback scores [Number]%.

●Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

●Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.

●Help customers load purchased equipment when necessary.

●Prepared products for promotional sampling during in-store demonstrations.

●Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

●Built customer loyalty by engaging with and identifying product needs of customers.

●Followed all company policies, rules and procedures to promote company goals and ensure safety.

●Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

●Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

●Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.

●Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.

●Initiated friendly conversation with each customer to determine level of assistance required.

●Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

●Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

●Helped customers by answering questions and locating merchandise.

●Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

●Bagged, wrapped and packaged purchases according to customer needs.

●Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

●Assisted average of [Number] customers per day in finding or selecting items.

Warehousing Skills

Janitorial Skills

Assembly Line Skills

●Built and packaged products to complete daily work orders.

●Supported quality assurance by visually inspecting items and removing defect parts.

●Assembled component parts of [Type] item and completed hand-finishing of final products.

●Collaborated in team-based environment to maintain line productivity and meet expected deadlines.

●Recognized and reported defective material and equipment.

●Boxed, labeled and moved items to keep production lines moving swiftly.

Core Competencies

Welding

construction

team player

people skills

hard worker

counselor

cleaning

communication skills

fast learner

training skills

customer service

cannabis cultivator

car sales

multitasking

landscaping

Warehousing

Leadership

Driving

Management

time manager

housing

care-giving

good listening

tele-marketing

detailing

technician

parenting

cooking

Work Experience

Janitor, Contra Costa County. Clayton, CA 06/19-10/19

Assembly Line Worker, Wine.com, Berkeley, CA 10/17-01/18

Event Staff,B.M.I Security, Oakland, CA 08/16-04/17

Whole foods market warehouse

12/16/21-present

Education and Licenses

Certificate of economic empowerment, Rubicon programs.

High School Diploma Serra Adult School Richmond, Ca

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