Customer Service Line Worker
Resume:
Paul Michael Reed
Chicago, Illinois 60617
*********@*****.***
Career Summary
Experienced candidate seeking a full-time position that has job stability and upward mobility. I am able to perform with high level of proficiency within the corporate environment. I have very effective customer service and communication skills; Able to work with quotas in a time-sensitive environment; Can trouble shoot for problem areas and resolve in a creative manner; and excellent at supervising, monitoring and delegating responsibilities to staff members.
Work History
AT@T
Elite Customer Care Representative 08/2018 - 01/2019
Services the top 1% of companies clientele
Troubleshooted technical issues regarding Cell service and sold various devices to customers with absolute product knowledge
Processed orders for Direct T.V. and U-Verse services
Troubleshooted technical issues regarding customers Direct T.V. and U-Verse service
Lasalle Network
Account Executive 01/2018 - 01/2018
Collected various online consumer loans
Processed payments
Processed loan modification
Financial Management Systems/Dept. of Education
Default Resolution Specialists 10/2015 - 04/2017
Procured new accounts
Maintained current accounts
Help borrowers get their default student loans back in good standings with DOE
Recognized by coworkers and upper management as an outstanding DRS who was always on time who exemplified what it is to be the proto typically Default Resolution Specialist
Glass Mountain Capital 01/2013 -10/2015
Procured new accounts
Maintained current accounts
Collected on past due Retail, Commercial debt, Auto loans and Visa card debt
Called customers thru out the United States of America to set up workable payment plans to payoff accounts
Ford Motor Company 06/2012 - 11/2013
Motor assembly line worker / Sub-frame division
Installed engines in vehicles / right side motor lift operator
Installed Link shafts
Installed Struts
Installed Heater hoses
Recognized by coworkers and upper management as an outstanding assembly line worker always on time who produced error free quality products.
Praxis Financial Solutions 06/2010 - 06/2012
Account Representative/ Retail Department
Reviewed collection database and strategically organized a method for collecting on overdue accounts
Called customers throughout the U.S.A. to set up workable payment plans to pay off accounts, resulting in collecting an average of $60,000 monthly in fees and revenue
Followed up with customers regularly to ensure payment methods were working, adjusted if necessary
Recognized by coworkers and upper management as an outstanding account representative for generating the highest revenue in debt collection
Merchants Credit Guide Co., Chicago, Illinois 01/2008 - 06/2010
Account Executive/Medical Department
Reviewed collection database and strategically organized a method for collecting on overdue accounts
Called customers throughout Chicago and the Midwestern areas to set up workable payment plans to pay off accounts, resulting in collecting an average of $35,000 monthly in fees and revenue
Followed up with customers regularly to ensure payment methods were working, adjusted if necessary
Recognized by coworkers and upper management as an outstanding account representative for generating the highest revenue in debt collection
Harris & Harris, Chicago, Illinois 10/2006 - 12/2008
Account Representative/Medical Department
Reviewed collection database and strategically organized a method for collecting on overdue accounts
Called customers throughout Chicago and the Midwestern areas to set up workable payment plans to pay off accounts, resulting in collecting an average of $50,000 monthly in fees and revenue
Followed up with customers regularly to ensure payment methods were working, adjusted if necessary
Recognized by coworkers and upper management as an outstanding account representative for generating the highest revenue in debt collection
Malcolm S. Gerald & Associated, Chicago, Illinois 04/2003 - 10/2006
Collection Account Representative
Provided quality customer service to customers in default by assisting them with a payment plan that was comfortable based on their income and ability to make payments
Collected past due payments from retail, Master Card, Visa and various Mortgage loan customers, exceeding goals over 200%, generating over $80,000 monthly in debt collection
Nominated as Employee of the Month for duration of employment
C.T.I. Training Institute, Chicago, Illinois 04/2001 - 09/2003
Account Representative/Manager
Refined collection procedures to streamline tasks in order to reduce call time per customer
Communicated effectively with customers to execute payment cycles that were workable based on their financial circumstances
Offered incentives to customers to motivate them to resolve their financial obligations in a timely manner
Collected an average of $50,000 monthly in collections
Trained new staff on company policies, procedures and code of ethics to ensure they were knowledgeable and resourceful when providing customers with payment options
Leading Edge Recovery Solution, Chicago, Illinois 09/1999 - 04/2001
Account Representative
Made daily calls to collect payments from retail and commercial customers, averaging $40,000 monthly
Prepared monthly collection report and submitted to management
Facilitated meetings to organize plan of action for collecting payments
Mitchell Communications Group, Chicago, Illinois 05/1997 - 09/1999
Officer Manager
Managed and directed a staff of 75 telemarketers daily
Assessed staff’s strengths and delegated responsibilities and tasks accordingly
Forecasted and projected needs of department for budgeting purposes
Set goals and objectives that promoted team cohesiveness, resulting in organizational growth and development
Organized an incentive plan to increase staff morale and productivity, resulting in a reduction in staff turnover and a 25% increase in revenue collection
Tracked costs and spending to ensure operating within budget guidelines
Met with staff weekly to determine status of goals and provided feedback and reinforcement where needed
Chicago Transit Authority (CTA), Chicago, Illinois 04/1988 - 09/1997
Bus Operator
Supplied bus transportation throughout the Chicago land area.
Provided customer service assistance to inquiries concerning CTA matters.
Gave accurate travel information pertaining to destinations throughout Chicago land area.
Education/Training
Mitchell Communications Group, Chicago, Illinois; On-the-job Training: Effective Leadership and Communication; Team Building; Budgeting Analysis and Cost Control: Cultural Diversity; Code of Ethics and Social Responsibility; Creative Decision Making and Problem Solving; Ongoing Basis
Temple Steel Training Program/Chicago Urban League, Chicago, Illinois, Blue Print Reading/Industrial Math and Machine Shop Concepts, Certificate, 1997
Chicago State University, Chicago, Illinois, Three years toward Bachelors of Science, 1986
Richard J. Daley City College, Chicago, Illinois, General Studies in Business Administration, 1984
Southern Illinois University, Carbondale, Illinois, General Studies in Business Administration, 1981
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