Assistant Manager Customer Service
Resume:
SUMMARY
SKILLS
EXPERIENCE
MAYRA
HARRIS
******************@*****.***
Menifee, CA 92584
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Outstanding interpersonal communication skills, strong leadership implemented while interacting with all levels of staff. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Meets established deadlines, attention to detail, and maintaining budgets.
• Banking
• Loans
• Financial product knowledge
• Financial advisement, financial services
• Relationship building and management
• Sales expertise
• Cash Handling
• Sales strategy
• Banking operations knowledge
• Regulatory Compliance
• Relationship Building
• Client Acquisition and Retention
• Banking Policies and Procedures
PERSONAL BANKER 10/2017 to Current
Wells Fargo, NA - Murrieta, CA
• Promoted all financial products by maintaining excellent service offering knowledge. Networked to increase client base and encourage existing clients to expand financial portfolios by building customer relationships and utilizing partners within the appropriate roles.
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promoted innovative financial solutions to meet customer needs and provide competitive edge solutions which included technology based solutions.
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Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank.
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Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs as well as providing business customer with employee solutions.
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• Identified and investigated variances to financial plans and forecasts.
• Maximized revenue through improved sales techniques and branch productivity. Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
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Balanced cash drawers and vault accounts on daily basis with zero discrepancies including training of new employees while providing positive feedback through coaching and roleplay.
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Worked closely with management to strategize sales techniques to increase branch production and customer service which improved our household growth at an overall 23%
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Developed top-performing teams by coaching and sharing best practices leading to increased branch efficiency and positive customer feedback.
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Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services while providing a
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• high level of customer experience.
• Expanded client base by promoting new financial products. Expanded customer relationships by maintaining regular follow-up processes and rapport.
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made outreach calls in order to sustain repeat business as including building long life relationships
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proactively prepared, scheduled for and completed appointment assigned for relationship outreach.
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• supported team members in various locations in order to teach and share best practices as a business advocate.
assisted Branch Manger with conducting interview and selecting best candidates in order to build a successful team.
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• assisted in the Management role on several occasions. ASSISTANT MANAGER 11/2012 to 10/2017
Sprint - Wildomar, CA
• Championed company products and increased quarterly revenue. Grew sales and increased profits, applying proactive management coaching strategies and enhancing sales training.
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• Trained, coached and mentored new sales associates for maximum performance.
• promoted to Lead Keyholder within six months.
responsible for all areas of sales and operational performances during designated times
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• history of high sales and operational performances
• consistently ranked in top 3 of all peers in the Inland Empire North District
• promoted to Manager within first year
Directed and led employees, supervising activities to drive productivity and efficiency.
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Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
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• Delegated daily tasks to team members to optimize group productivity. Enforced company policies and procedures to strengthen operational standards across departments.
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in charge of schedules, workflows and shift coverage to meet expected business demands.
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• Completed inventory audits to identify losses and project demand.
• Conducted job interviews, including selecting best candidates led employee performance evaluations while also rewarding top performers to attract and retain quality personnel.
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• Generated High sales performance due to referrals
• Efficient in back and front office operations including conducting audit of inventory.
• In Charge of business sales, training
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in wireless and business products.
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SERVER 11/2010 to 10/2012
Hotwok - San Jacinto, CA
Worked with POS system to place orders, manage bills and handle complimentary items.
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• insuring all customers have a pleasant dinning experience
• Handling of food including alcohol beverages
• keeping a clean and safe working environment
Maintained order efficiency and accuracy through clear communication with kitchen staff and team members.
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Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
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RETAIL SALES REPRESENTATIVE 06/2005 to 09/2009
Verizon Wireless - Temecula, CA
• Increased sales by offering advice on purchases and promoting additional products.
• Net promoter-leader for Hemet and Temecula Store
• Ranked #1 out of 10 sales Staff in Hemet and #3 out 15 in Temecula Highest per door average Mobile Broadband sales Q3 AND Q4, 2008; Q1 and Q2 in 2009
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Retail Data Champion for Temecula and Hemet Store including Top accessory sales rep
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• In charge of selling to plan and topping Year over Year
• In charge of ordering collateral, Merchandizing of Sales Floor
• Lead District wide Trainings (Data selling, Data Qualifying, customer selling skills set) EDUCATION AND
TRAINING
CERTIFICATIONS
• Dropped PDA/Smart phone return rate by training staff on PDA/smartphones
• Lowered account credits by customer analysis of billing, right plan, and right needs.
• Exceeded plan numbers and Helped Hemet and Temecula to top 50 in Company Technical service for clients which included flashing of software and loading of applications for customer
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Alessandro High - Hemet, CA
High School Diploma
06/2003
• Notary Public
• licensed (series 6) FINRA
• Variable Life Only Insurance agent
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