Customer Service Front Desk
Resume:
Diana Perez
Denver CO *****
Cell: 720-***-****
Email: **************@*****.***
Objective Summary
Proficient in decision-making and critical thinking applying excellent written, oral and interpersonal communication skills. Encompass the ability to understand and interpret the company’s mission and strategic plan.
Capable of conducting analysis while performing quick assessments in a constantly changing environment in addition to providing solutions to difficult and challenging problems.
Core Qualifications
Energetic and positive with an inner drive for excellence
Always empathetic towards customer concerns
Polite, punctual, reliable and well organized
Endeavour to maintain customer satisfaction; answer customer questions and concerns
Able to handle all customers in a friendly, compassionate and professional manner
Fluent in both Spanish and English languages
Professional Experience:
Event Coordinator/Field Rep September 2021-Present
NFL-FLAG FOOTBALL (Seasonal)
Denver CO
Coordinate games for kids ages 4-11
Prepare the fields before game days
Coordinate with referees to be at the field on game day. Give them their assign fields for the day
Resolve any issues with parents or coaches
Held a coach meeting at the beginning of the season
Keep score card and record the scores on the website
Provide trophies and medals for the end of the season to give to the teams
Activities Support March 2022- July 2022
HOPE Online Learning Academy
Create, plan, execute and analyze success of events, activities arts and athletics for HOPE and Learning Sites. Coordinate and execute HOPE activities, events, athletics and arts programming for Learning Sites, students, families, and employees. Help to create and execute the annual HOPE activities calendar, including the creation of event fliers and announcements. Develop, create, plan, and execute HOPE events, activities, athletics, and arts programming to support student engagement, retention and recruitment at the Learning Sites while focusing on student and parent engagement and relationships. Attend and support all other HOPE events, including but not limited to dances, athletics, field trips, graduation, and HOPE fundraisers
Front Desk Agent September 2021- December 2021
The Rally Hotel
Denver Colorado
Welcoming the guest with a smile and positive attitude
Coordinate with housekeeping to make sure that all rooms are available for guest
Check in customers using computer programs and equipment and provide guests with directions to their room
Inform customers of all on-site amenities and any relevant information that is needed to use them
Handle and resolve guest complaints
Invoice and bill guests for their stay and services used
Communicate with guests to better understand their individual needs to provide them with the best service possible
Collect any amenities if the guest has requested before arriving. Delivering them to the room before arrival
Load Master Aid March 2020 to November 2020
ATLAS AIRLINES
United States Air Force- Yokota Air Base-JAPAN
As loadmaster aid, worked with aircrew members on civilian aircraft or military transport aircraft tasked with the safe loading, transport and unloading of aerial cargoes. Worked alongside military personnel to assure tasked completed in a timely matter in the discharge of loads as quickly as possible. Assuring cargo is properly adjusted and secured with; chains, straps, and integrated cargo locks among the most common tools used. Stocking and loading of meals provided to the crew along with any additional passengers.
Programs Coordinator July 2018 to May 2019
Natatorium/374th FSS
United States Air Force-Yokota Air Base-JAPAN
Support planning and coordination of a program and its activities
Ensure implementation of policies and practices.
Maintain budget and track expenditures/transactions.
Manage communications through media relations, social media etc.
Help build positive relations within the team and external parties.
Schedule and organize meetings/events and maintain agenda.
Ensure technology is used correctly for all operations (video conferencing, presentations etc.)
Prepare paperwork and order material.
Keep updated records and create reports or proposals.
Support growth and program development
Hostess and Trainer April 2016- May 2017
The Oceanaire Seafood Room
Denver CO
Manage in-person telephone guest inquiries, customer service request, and reservation bookings.
Spot VIP clients immediately and provide special treatment including preferred tables.
Take guest to their designated table, give information about specials, handle special request, and provide waiter information.
Train new hosts and hostess on service polices.
Develop a relationship with clients and generate repeat business through a friendly attitude and extensive cuisine knowledge.
Maintain the hosts stand clean.
Accounts Receivable Specialist August 2015 to May 2016
ASAP Roofing
Denver Colorado
Performing budget formulation work involving review and preparation of budget estimates and financial plans. Performing budget execution and administration work involving the monitoring of obligations incurred and the actual expenditures of funds. Encompassed professional growth and gained key understanding of supporting the key aspects of the mission, vision and goals of the organization.
Support the efforts to reduce the unsupported amounts that consist of all undistributed figures, which were unable to be identified at a detail voucher level. Identified accounting needs not met by the prescribed system, recommends improvements in accounting and financial procedures or services, and
submit systems change requests. Advised other accountants, budget technicians, budget analysts, program analysts and acquisition program leadership on systems interfaces and implementation requirements. Recommended solutions to management to resolve accounting problems involving cross-functional systems and operation practices.
Education
Northvalley School for Young Adults – High School Diploma 2012
Volunteer History
Girls Basketball Coach Mapleton Public Schools October 2014 –February 2016
Established a system of goal setting to improve shooting and dribbling technique form, fundamentals, and mechanics
Mentored and guided team members to not only help them improve their basketball skills, but also keep their academics on track
Organized holiday parties and the annual basketball banquet
Helped managed the team’s practices and home games
Develop a friendly relationship with team members
Volunteer USO Yokota Center September 2017- November 2020
Greeting guest, answering any questions guest might have about the center
Answering the phone and transferring phone calls to the Manager(s) on duty
Maintaining the center clean and organized
Going to events and working as a team to deliver great customer service to guest
Secretary of Latin American Association- September 2017- November 2020
Yokota Air Base
Preform account receivable duties for the association. Serving as the functional point of contact for day-to-day budget/financial issues. Providing advice, assistance, and guidance on budgeting and related information and conducting analyses, reviews, and special studies of budget and/or related information, which aided in fund raising activities for the association.
References:
Janice M. Nunez
Email: ********@*****.***
Christopher Kemm
Email: *****@*****.***
Phone number: 720-***-****
Diana Batts
Email: *****.*****@**********.***
Phone number: 303-***-****
Contact this candidate