Administrative Assistant Office Technician

Lashondra Adams

LaShondra Adams

Atlanta, GA ****3, 404-***-****, *********@*****.***

Objective:

A well-organized, hard-charging professional seeking the opportunity to join an established high-volume medical team with the need for an experienced medical administrative assistant or Front Office Technician. Accomplished and results-driven Medical Administrative Assistant with significant experience and success in medical management, strategic thinking, effective records keeping, good housekeeping practices, inventory accountability, records management, OSHA compliance, HIPPA policy/procedures, employee feedback, and adhering to patient care plans. A forward-thinking and patient-centric professional who consistently exceeds business objectives with ease and thrives in challenging, high-pressure environments with shifting priorities. Committed to excellence, and implementing plans to achieve all company goals for organizational growth and efficiency

Experience:

Amedisys Home Health, Atlanta Ga, March 2021 – July 11, 2022 Patient Service Intake Coordinator

Assisted in daily care and services in a hospital and rehabilitation setting to ensure patients’ medical requirements were being met. Demonstrated strong interpersonal skills and technical proficiencies. Established a commitment to quality processes and the philosophy of continuous improvement to support patient needs.

●Make welcome calls, send and receive faxes, enter referrals, retrieve patient medical records, and upload wound images.

●Inventoried, stocked, and replenished items to ensure availability during patient visits; efforts helped to maintain 100% inventory accuracy and accountability

●Utilized company resources to track and implement the latest innovations in healthcare practices and aide care delivery modules; attention to detail assured total compliance with safety and employee training standards

●Sustained the cleanliness of the rehabilitation center and equipment by performing weekly and daily cleaning assignments scheduled; stellar efforts ensured good housekeeping compliance during state inspection

●Consistently showed pride in job performance by displaying an understanding that patient care was always at the center of the facility’s focus; devotion to client care contributed to an environment where mutual respect and dignity thrived at all times—personally noted by supervision for respect and excellent bedside manner

●Consistently sought opportunities to enhance the quality of life for patients on service; personal drive to achieve a high standard of excellence was noted by direct supervision

Alliance RX Walgreens Prime, Dallas Tx, September 2019 – February 2020 Patient Care Coordinator

Worked closely with department providers, managers, staff members, and referral specialists to direct daily patient referral and intake operations to provide direct oversight of care coordination from intake to discharge.

●Maintained patient data and performed weekly reporting to care teams to assist with the management of caseloads

●Coordinated scheduling, processed At-Risk and Expedited referrals, and worked with contracted network providers

●Verified patient demographics, insurance information, and eligibility on all newly assigned patients and took appropriate measures as needed to correct any discrepancies; Exploits ensured proper patient reporting and billing

●Assisted in the training of new team members and provided input to supervisors regarding employee performance

●Facilitated inbound and outbound calls to provide care coordination and updates concerning the patient plan of care actions and doctors orders; Efforts helped to ensure 100% compliance rating for all patients assigned

Lashonda Adams continued pg. 2

●Provided coordination of clinical and medical management services, including case management, health assessments, interventions, and discharge planning to ensure optimum patient care

●Reported detailed and up to date information to pharmacists, doctors, home health aides, and nursing managers to maintain adherence to orders and relay any changes made to patient plan of care

Manor Care Rehabilitation Center, Marietta Ga, June 2008 – June 2010 Medical Administrative Assistant

Enhanced day-to-day operations by implementing individualized post-hospital skilled care in a holistic environment designed to focus on personalized patient needs.

●Greeted clinicians/visitors and facilitated initial intake procedures for newly assigned patients with precision in a fast-paced medical environment; actions helped the facility to be recognized as one of the top rehabs in the county

●Provided basic care to patients and residents within the scope of the medical assistant responsibilities and performed basic care procedures under the direction of a licensed nurse supervisor; efforts guaranteed zero medical-related mishaps and 100% patient care accountability

●Ensured proper billing and accounting was reported with speed and accuracy to the Medical Administrator; dedication to duty helped by documenting all procedures given to ensure billing accuracy and effectiveness

●Coordinated with the Medical Administrator and supervisors to provide detailed feedback on areas for improvement to ensure departmental goals were met; efforts were paramount in receiving a 97% effectiveness rating during a Medicare/Medicaid mandated site audit

●Ensured good safety practices were being followed according to the facility policy and procedure manuals; actions fostered 100% in compliance rating during an annual safety inspection

●Maintained and enforced all OSHA / HIPAA practices set by state and company procedures for optimum patient care and compliance

Technical Skills:

QuickBooks, Microsoft Office (2003, 2007, 2010, 2013), Access, Word, Excel, PowerPoint, LabCorp Beacon, and All Scripts

Software:

QuickBooks, Microsoft Office (2003, 2007, 2010, 2013), Access, Word, Excel, PowerPoint, LabCorp Beacon, and All Scripts

Education:

Strayer University, BSBA (21 credits from Completion)

Strayer University, Associates Degree

Lincoln Tech University, Certification for Medical Administrative Assistant

Ruben Daniels, High School Diploma

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